List of NetSuite CPQ AI Assistant Customers
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Since 2010, our global team of researchers has been studying NetSuite CPQ AI Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NetSuite CPQ AI Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NetSuite CPQ AI Assistant for Chatbots and Conversational AI include: Platinum Stairlifts, a United Kingdom based Manufacturing organisation with 200 employees and revenues of $53.0 million, Depatie Fluid Power, a United States based Distribution organisation with 65 employees and revenues of $13.0 million, Granite Partners, a United States based Banking and Financial Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using NetSuite CPQ AI Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NetSuite CPQ AI Assistant customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Depatie Fluid Power | Distribution | 65 | $13M | United States | Oracle | NetSuite CPQ AI Assistant | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Depatie Fluid Power implemented NetSuite CPQ AI Assistant, applying Chatbots and Conversational AI to its quoting and configuration workflows in distribution. The deployment targeted sales quoting for hose assemblies and guided-selling, with the NetSuite CPQ AI Assistant positioned as the conversational layer supporting configuration interactions and user guidance.
The implementation centered on product configurators for hose assemblies and guided-selling capabilities, configured to reduce manual steps and to accelerate new-user ramp-up. Depatie largely self-implemented the solution, bringing its first configurator live within six months, and used the NetSuite CPQ AI Assistant to automate guided conversations and decision logic tied to configuration rules.
Operational coverage was within the United States, focused on sales and quoting business functions for a 65 employee distribution firm. Functional modules deployed included the configurator engine and guided-selling workflows, enabling sales teams to move from multiweek manual quote cycles to an automated process that reduced turnaround time to minutes.
Governance and rollout were executed as a self-managed project, with phased delivery that prioritized the first configurator and subsequent expansion of guided-selling flows. Use of the NetSuite CPQ AI Assistant as a conversational interface is inferred from the configuration and guided-selling approach, and documented outcomes include faster new-user ramp-up and a compression of quote cycles from weeks to minutes.
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Granite Partners | Banking and Financial Services | 50 | $5M | United States | Oracle | NetSuite CPQ AI Assistant | Chatbots and Conversational AI | 2022 | Deloitte Digital |
In 2022, Granite Partners consolidated multiple portfolio companies onto NetSuite and adopted NetSuite CPQ to unify quoting across its United States operations. Deloitte Digital supported the Oracle NetSuite CPQ implementation, and the deployment incorporated the NetSuite CPQ AI Assistant as a conversational layer to assist sales users in quote construction and validation, aligning the company with the Chatbots and Conversational AI application category.
The implementation focused on core Configure Price Quote workflows, including centralized quote configuration, pricing rules, automated bill of materials and routing automation, and quote-to-order orchestration. NetSuite CPQ was configured to enforce standardized product catalogs and pricing logic across portfolio entities, while the NetSuite CPQ AI Assistant provided conversational guidance for quoting, helping surface configuration constraints and pricing policies during sales interactions.
Integrations centered on closing the loop between sales quoting and NetSuite ERP financial and manufacturing records, connecting sales-to-manufacturing and finance processes for order orchestration and billing continuity. Operational scope covered Granite Partners portfolio companies across the United States, with CPQ usage scoped to sales, manufacturing planning and finance functions, and Deloitte Digital providing implementation and configuration services.
Governance changes included centralizing CPQ administration, standardizing quote approval workflows and instituting a common set of routing and BOM rules to reduce variation across entities. The implementation yielded improved quote accuracy and reduced cycle times as reported in the case study, while the conversational layer from NetSuite CPQ AI Assistant was positioned to accelerate user adoption and streamline quote creation for sales, manufacturing and finance stakeholders.
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Platinum Stairlifts | Manufacturing | 200 | $53M | United Kingdom | Oracle | NetSuite CPQ AI Assistant | Chatbots and Conversational AI | 2022 | NoBlue2 |
In 2022, Platinum Stairlifts implemented NetSuite OneWorld with NetSuite CPQ and manufacturing to enable personalized customer configurations across its UK business. The project included the NetSuite CPQ AI Assistant as the conversational layer, aligned to the Chatbots and Conversational AI category, to support configuration and quoting workflows.
The deployment configured NetSuite CPQ to capture configurable product options and automatically generate bills of materials and branded proposals, while the manufacturing module managed production data and shop floor inputs. NetSuite CPQ AI Assistant was positioned to guide sales users through configuration logic, accelerate option selection, and surface standardized proposal content, leveraging conversational interaction patterns common to CPQ chat assistants.
Technical integration centered on NetSuite OneWorld as the ERP backbone with native CPQ and manufacturing modules orchestrating BOM generation and proposal output. The implementation covered sales and manufacturing functions in the United Kingdom, and was delivered with implementation partner BrightBridge alongside SI/VAR NoBlue2 to support configuration, data migration, and go live activities.
Governance changes consolidated configuration rules and quote approval workflows inside the NetSuite CPQ environment to reduce manual handoffs and misconfigurations. Outcomes reported in the case study include faster quotes and elimination of configuration errors in the UK, driven by the integrated CPQ and manufacturing workflow and the conversational assistance layer provided by the NetSuite CPQ AI Assistant.
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Buyer Intent: Companies Evaluating NetSuite CPQ AI Assistant
- Infodepots, a United States based Professional Services organization with 200 Employees
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