List of NICE Call Center Recording System Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE Call Center Recording System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Call Center Recording System for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Call Center Recording System for Call Tracking and Recording include: American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, Capital One, a United States based Banking and Financial Services organisation with 76300 employees and revenues of $39.11 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, PNC Bank, a United States based Banking and Financial Services organisation with 53859 employees and revenues of $20.81 billion, WellCare, a United States based Insurance organisation with 15000 employees and revenues of $19.00 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Call Center Recording System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Call Center Recording System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2007 | n/a |
In 2007, ABN AMRO implemented NICE Call Center Recording System to establish centralized call capture and voice logging across its contact centers. The deployment is categorized under Call Tracking and Recording and was executed in coordination with the bank's Avaya telephony program.
The NICE Call Center Recording System implementation included voice recording and NICE 9 voicelogging modules, configured into segregated test and production environments. Integration points explicitly included Avaya telephony infrastructure, requiring environment expansion and configuration to support continuous recording and voice log retention.
Operational scope covered multiple ABN AMRO call center locations and incorporated coordinated hardware updates, including roll-out of call center handsets and headsets across sites. Project management activity continued into a documented 2009 phase that upgraded and expanded test and production environments while applying Avaya upgrades alongside NICE 9 voicelogging.
Governance centered on centralized recording capture and voice logging to support contact center operations and compliance related workflows, with clear separation between test and production configurations and a multi-site rollout governance model.
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2016 | n/a |
In 2016, Acromas Insurance Company implemented the NICE Call Center Recording System to provide enterprise call capture and compliance capabilities within its contact operations, classified as Call Tracking and Recording. The deployment was executed under the company Group Voice and Information Technologies organization and focused on operational recording for customer service and contact center functions.
The NICE Call Center Recording System was configured to capture multichannel voice streams and integrated closely with the existing Avaya telephony estate, including Avaya CM6 with G650 and G450 gateways, Avaya Session Manager and session border controllers for SIP connectivity, and Avaya CMS and Tiger reporting components. The implementation also interfaced with Avaya Aura Voicemail, Qmax and Genesys Qfiniti for quality management and reporting, establishing coordinated call recording feeds into QA and analytics workflows.
Operational governance was managed by the Group Voice and Information Technologies team, which defined recording policy, retention controls and QA handoff processes. The rollout emphasized centralized recording capture, alignment with contact center reporting and quality modules, and configuration controls to support compliance and routine audio access by customer service and quality teams.
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American International Group (AIG) | Insurance | 25000 | $47.3B | United States | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2011 | n/a |
In 2011, American International Group (AIG) implemented NICE Call Center Recording System. The deployment supported call center operations and is recorded under the Call Tracking and Recording category, providing capture, indexing, storage, and retrieval workflows for customer-facing and compliance functions.
Architecturally the implementation centered on a SQL metadata layer paired with EMC storage arrays for recorded media. Project leadership managed SQL configuration and sizing, backup and retention configuration, and EMC storage provisioning, performing capacity planning and establishing storage segregation between active and archival recordings.
The engagement included detailed analysis to project long-term data storage requirements, producing growth models used to size EMC capacity and define retention schedules based on ingestion rates. Governance activities focused on operational handoffs to call center operations and IT storage teams, and defining procedures for ingestion, indexing, and retrieval workflows across the organization.
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Assurant UK | Insurance | 80 | $117M | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2015 | n/a |
In 2015, Assurant UK deployed NICE Call Center Recording System to introduce Call Tracking and Recording capabilities across its customer contact operations. The implementation targeted capture of full call audio and structured metadata for the customer service and complaint handling functions operating in the United Kingdom.
The NICE Call Center Recording System was configured to provide continuous voice recording, indexed search and playback, and metadata tagging to support investigative and quality workflows. Recordings and exported metadata were analyzed by the Customer Insights Analyst using Microsoft Excel and Microsoft PowerPoint to run statistical analysis and prepare stakeholder reports.
Between 2015 and 2017 the Customer Insights Analyst used outputs from the NICE Call Center Recording System to analyze large data sets, establish root causes of customer complaints, and guide business process change. Governance centered on controlled access to recordings and structured review workflows that routed evidence into complaint resolution and process improvement activities.
Findings from the Call Tracking and Recording platform were explicitly used to inform operational changes aimed at reducing complaint volumes, creating a direct operational linkage between recorded interactions and complaint handling procedures. Reporting artifacts derived from the system were packaged for business stakeholders to support ongoing remediation and training initiatives.
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Bank of America UK | Banking and Financial Services | 6497 | $1.8B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2018 | n/a |
In 2018, Bank of America UK implemented NICE Call Center Recording System. The deployment targeted Call Tracking and Recording capabilities for EMEA contact center operations and was led by the Real Time Communications team and the EMEA RTC Voice Engineering team across Chester and Bromley sites.
The NICE Call Center Recording System was configured for enterprise call capture, indexed metadata tagging, role based secure storage, and centralized search and playback to support compliance and operational review workflows. Implementation work included lab certification of server software and hardware, high availability server designs on ESXi platforms, and configuration of recording policies, retention controls and test plans aligned to contact centre operational requirements.
Integrations were executed with Avaya Contact Centre and enterprise voice platforms including Avaya AURA, CMS, AES and Avaya G650 and G450 media gateways, as well as Cisco Unified Communications Manager 12.5. The architecture included SIP integration with Avaya Session Manager, session border controller based carrier SIP and DDI provisioning, and Splunk integration for data driven analytics and operational monitoring, with coordination across voice gateways, contact centre applications and device provisioning.
Governance and rollout emphasized formal change management, application governance and risk governance, using high level and low level designs, ROM and SOW documentation and Bill of Materials for project delivery. The Real Time Communications team instituted lab certification cycles, quality assurance checkpoints and explicit risk controls, and partnered with line of business stakeholders to align recording access, retention and operational workflows to contact centre functions.
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Banking and Financial Services | 4762 | $1.3B | Australia | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2019 | n/a |
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Banking and Financial Services | 8000 | $4.5B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2018 | n/a |
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Banking and Financial Services | 4300 | $2.9B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2014 | n/a |
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Communications | 85300 | $26.8B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2017 | n/a |
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Government | 6000 | $2.0B | France | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2014 | n/a |
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Buyer Intent: Companies Evaluating NICE Call Center Recording System
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD NICE Call Center Recording System Coverage
NICE Call Center Recording System is a Call Tracking and Recording solution from Nice Systems.
Companies worldwide use NICE Call Center Recording System, from small firms to large enterprises across 21+ industries.
Organizations such as American International Group (AIG), Capital One, British Telecom, PNC Bank and WellCare are recorded users of
NICE Call Center Recording System for Call Tracking and Recording.
Companies using NICE Call Center Recording System are most concentrated in Insurance, Banking and Financial Services and Communications, with adoption spanning over 21 industries.
Companies using NICE Call Center Recording System are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE Call Center Recording System across Americas, EMEA, and APAC.
Companies using NICE Call Center Recording System range from small businesses with 0-100 employees - 13.51%, to mid-sized firms with 101-1,000 employees - 10.81%, large organizations with 1,001-10,000 employees - 51.35%, and global enterprises with 10,000+ employees - 24.32%.
Customers of NICE Call Center Recording System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE Call Center Recording System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.