List of NICE Call Center Recording System Customers
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Since 2010, our global team of researchers has been studying NICE Call Center Recording System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Call Center Recording System for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Call Center Recording System for Call Tracking and Recording include: American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, Capital One, a United States based Banking and Financial Services organisation with 76300 employees and revenues of $39.11 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, PNC Bank, a United States based Banking and Financial Services organisation with 53859 employees and revenues of $20.81 billion, WellCare, a United States based Insurance organisation with 15000 employees and revenues of $19.00 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Call Center Recording System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Call Center Recording System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2007 | n/a |
In 2007, ABN AMRO implemented NICE Call Center Recording System to establish centralized call capture and voice logging across its contact centers. The deployment is categorized under Call Tracking and Recording and was executed in coordination with the bank's Avaya telephony program.
The NICE Call Center Recording System implementation included voice recording and NICE 9 voicelogging modules, configured into segregated test and production environments. Integration points explicitly included Avaya telephony infrastructure, requiring environment expansion and configuration to support continuous recording and voice log retention.
Operational scope covered multiple ABN AMRO call center locations and incorporated coordinated hardware updates, including roll-out of call center handsets and headsets across sites. Project management activity continued into a documented 2009 phase that upgraded and expanded test and production environments while applying Avaya upgrades alongside NICE 9 voicelogging.
Governance centered on centralized recording capture and voice logging to support contact center operations and compliance related workflows, with clear separation between test and production configurations and a multi-site rollout governance model.
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2016 | n/a |
In 2016, Acromas Insurance Company implemented the NICE Call Center Recording System to provide enterprise call capture and compliance capabilities within its contact operations, classified as Call Tracking and Recording. The deployment was executed under the company Group Voice and Information Technologies organization and focused on operational recording for customer service and contact center functions.
The NICE Call Center Recording System was configured to capture multichannel voice streams and integrated closely with the existing Avaya telephony estate, including Avaya CM6 with G650 and G450 gateways, Avaya Session Manager and session border controllers for SIP connectivity, and Avaya CMS and Tiger reporting components. The implementation also interfaced with Avaya Aura Voicemail, Qmax and Genesys Qfiniti for quality management and reporting, establishing coordinated call recording feeds into QA and analytics workflows.
Operational governance was managed by the Group Voice and Information Technologies team, which defined recording policy, retention controls and QA handoff processes. The rollout emphasized centralized recording capture, alignment with contact center reporting and quality modules, and configuration controls to support compliance and routine audio access by customer service and quality teams.
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American International Group (AIG) | Insurance | 25000 | $47.3B | United States | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2011 | n/a |
In 2011, American International Group (AIG) implemented NICE Call Center Recording System. The deployment supported call center operations and is recorded under the Call Tracking and Recording category, providing capture, indexing, storage, and retrieval workflows for customer-facing and compliance functions.
Architecturally the implementation centered on a SQL metadata layer paired with EMC storage arrays for recorded media. Project leadership managed SQL configuration and sizing, backup and retention configuration, and EMC storage provisioning, performing capacity planning and establishing storage segregation between active and archival recordings.
The engagement included detailed analysis to project long-term data storage requirements, producing growth models used to size EMC capacity and define retention schedules based on ingestion rates. Governance activities focused on operational handoffs to call center operations and IT storage teams, and defining procedures for ingestion, indexing, and retrieval workflows across the organization.
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Insurance | 80 | $117M | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2015 | n/a |
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Banking and Financial Services | 6497 | $1.8B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2018 | n/a |
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Banking and Financial Services | 4762 | $1.3B | Australia | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2019 | n/a |
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Banking and Financial Services | 8000 | $4.5B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2018 | n/a |
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Banking and Financial Services | 4300 | $2.9B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2014 | n/a |
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Communications | 85300 | $26.8B | United Kingdom | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2017 | n/a |
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Government | 6000 | $2.0B | France | Nice Systems | NICE Call Center Recording System | Call Tracking and Recording | 2014 | n/a |
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Buyer Intent: Companies Evaluating NICE Call Center Recording System
- Sopra Steria, a France based Professional Services organization with 50988 Employees
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