List of NICE Customer Engagement Analytics Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE Customer Engagement Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Customer Engagement Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Customer Engagement Analytics for Customer Analytics include: Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion, Orange, a France based Communications organisation with 137000 employees and revenues of $52.04 billion, Mitsubishi UFJ Financial Group, a Japan based Banking and Financial Services organisation with 150800 employees and revenues of $46.76 billion, Mastercard, a United States based Professional Services organisation with 33400 employees and revenues of $25.10 billion, Norwegian Cruise Line, a United States based Transportation organisation with 38900 employees and revenues of $8.00 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Customer Engagement Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Customer Engagement Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Century Savings Bank | Banking and Financial Services | 10 | $1M | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2014 | n/a |
In 2014, Century Savings Bank deployed NICE Customer Engagement Analytics on its website. The implementation used NICE Customer Engagement Analytics to instrument web customer interactions and capture digital engagement signals for Customer Analytics, focusing analytics collection on the bank's public website channel.
Configuration emphasized analytics dashboards, session-level interaction capture, and reporting workflows consistent with Customer Analytics platforms. Operational ownership was aligned to digital channel and front-office functions at the bank, with administrative governance defined for data access and dashboard configuration, and the rollout executed as a phased web-only deployment with iterative dashboard tuning.
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Citibank | Banking and Financial Services | 226000 | $81.1B | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 | TCS |
In 2015, Citibank implemented NICE Customer Engagement Analytics. The deployment used NICE Customer Engagement Analytics as an on premise Customer Analytics platform to centralize interaction data and analytics for contact center channels, and Citibank migrated analytics capabilities from Oracle Siebel to NICE Customer Engagement Analytics to consolidate voice and digital interaction reporting.
TCS served as the systems integrator and led the on premise installation, configuration, and data migration. The architecture centered on an enterprise analytics node hosted within Citi datacenters, ingesting call recordings, interaction metadata, and structured CRM records from Oracle Siebel through ETL and real time connectors. The implementation included data normalization, indexing for interaction retrieval, and provisioning of aggregated data stores for reporting.
Functional capabilities implemented reflected standard Customer Analytics workflows, including interaction and speech analytics, multi channel text analytics, configurable dashboards and operational reporting, and agent performance analytics. NICE Customer Engagement Analytics was configured to support automated transcription, keyword spotting, cohort reporting, and operational scorecards for customer experience teams. Role based access controls and scheduled reporting were provisioned to align analytics delivery with operations and quality assurance use cases.
Operational scope focused on Citibank contact center operations, customer experience management, and enterprise analytics teams, with a phased rollout across contact center sites overseen by TCS. Governance established centralized analytics ownership, data ingestion standards, and operational procedures for content retention and access. Integration with Oracle Siebel preserved CRM context for analytics driven investigations and consolidated reporting.
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East Wisconsin Savings Bank | Banking and Financial Services | 45 | $6M | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2014 | n/a |
In 2014, East Wisconsin Savings Bank deployed NICE Customer Engagement Analytics on its public website. The deployment established NICE Customer Engagement Analytics as the bank's Customer Analytics capability to capture and analyze online customer interactions for a 45 employee community bank operating in the United States.
The implementation focused on web interaction capture and analytics, configured to support session-level interaction analytics, dashboarding and reporting, and customer journey analysis typical of Customer Analytics platforms. Configuration emphasized lightweight instrumentation of the website, event and clickstream collection, and role-based reporting for digital channel owners and customer-facing teams.
Integration scope was limited to the bank website, where NICE Customer Engagement Analytics ingests web engagement data to inform marketing and customer service workflows. Operational governance and workflow ownership were assigned to internal digital channel and operations personnel, with centralized reporting and iterative configuration updates managed by the bank rather than an external system integrator.
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Horizon Credit Union | Banking and Financial Services | 376 | $54M | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2014 | n/a |
In 2014, Horizon Credit Union implemented NICE Customer Engagement Analytics. The deployment uses NICE Customer Engagement Analytics on the Horizon Credit Union website to instrument digital customer journeys and capture web interaction telemetry, the effort is recorded in the Customer Analytics category and targets online banking and public site engagement signals.
Configuration centers on web engagement tracking, session analytics, event tagging and dashboarding to surface member behavior across digital channels. NICE Customer Engagement Analytics is configured for interaction analytics, real time and historical reporting, and structured data exports to support downstream analysis workflows.
Operational scope is website focused, with analytics outputs consumed by marketing, digital product and member service teams to inform channel decisions. Governance is built around a standardized event taxonomy, role based dashboard access and scheduled review cycles to align analytics definitions with compliance and member experience objectives.
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Library Of Congress Fcu | Banking and Financial Services | 10 | $1M | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2014 | n/a |
In 2014, Library Of Congress Fcu implemented NICE Customer Engagement Analytics to instrument member-facing web channels and capture online engagement signals. The deployment centered on embedding NICE Customer Engagement Analytics into the credit union website, establishing web session capture and interaction tracking as the primary data ingest for Customer Analytics use cases.
Configuration and modules focused on web session analytics, behavioral segmentation, dashboarding, and interaction reporting, using the NICE Customer Engagement Analytics application to surface engagement patterns for digital service and marketing workflows. Operational scope was explicitly website-level for a small organizational footprint, and governance emphasized configuration of capture points and role-based reporting access to support internal teams responsible for member engagement and online service operations.
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Professional Services | 33400 | $25.1B | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 | Nice Systems |
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Banking and Financial Services | 150800 | $46.8B | Japan | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 | Nice Systems |
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Transportation | 38900 | $8.0B | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 | Nice Systems |
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Communications | 137000 | $52.0B | France | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2015 | Nice Systems |
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Banking and Financial Services | 10 | $1M | United States | Nice Systems | NICE Customer Engagement Analytics | Customer Analytics | 2014 | n/a |
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Buyer Intent: Companies Evaluating NICE Customer Engagement Analytics
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NICE Customer Engagement Analytics. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating NICE Customer Engagement Analytics for Customer Analytics include:
- Quadrant Solutions, a India based Banking and Financial Services organization with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Quadrant Solutions | Banking and Financial Services | 200 | $22M | India | 2024-07-03 |
FAQ - APPS RUN THE WORLD NICE Customer Engagement Analytics Coverage
NICE Customer Engagement Analytics is a Customer Analytics solution from Nice Systems.
Companies worldwide use NICE Customer Engagement Analytics, from small firms to large enterprises across 21+ industries.
Organizations such as Citibank, Orange, Mitsubishi UFJ Financial Group, Mastercard and Norwegian Cruise Line are recorded users of
NICE Customer Engagement Analytics for Customer Analytics.
Companies using NICE Customer Engagement Analytics are most concentrated in Banking and Financial Services, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using NICE Customer Engagement Analytics are most concentrated in United States, France and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE Customer Engagement Analytics across Americas, EMEA, and APAC.
Companies using NICE Customer Engagement Analytics range from small businesses with 0-100 employees - 26.67%, to mid-sized firms with 101-1,000 employees - 6.67%, large organizations with 1,001-10,000 employees - 26.67%, and global enterprises with 10,000+ employees - 40%.
Customers of NICE Customer Engagement Analytics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE Customer Engagement Analytics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.