List of Octadesk CRM Customers
LWSA
Rua Itapaiuna 2434,
Sao Paulo, 05707-001,
Brazil
Sao Paulo, 05707-001,
Brazil
55 11 3544-0550
Professional Services
4000
$536M
Since 2010, our global team of researchers has been studying Octadesk CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Octadesk CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Octadesk CRM for CRM include: Hitachi-Johnson Control Air Conditioning, a Japan based Manufacturing organisation with 15000 employees and revenues of $212.40 billion, Johnson Controls Hitachi Air Conditioning, a Japan based Manufacturing organisation with 15000 employees and revenues of $4.00 billion, Protege Group, a Brazil based Professional Services organisation with 16000 employees and revenues of $3.00 billion, Construtora Remo, a Brazil based Professional Services organisation with 1200 employees and revenues of $400.0 million, Firjan, a Brazil based Non Profit organisation with 4182 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Octadesk CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Octadesk CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abbc Brazil | Banking and Financial Services | 150 | $5M | Brazil | LWSA | Octadesk CRM | CRM | 2021 | n/a |
In 2021 Abbc Brazil deployed Octadesk CRM on its website. The Octadesk CRM implementation targeted front-office functions for the 150 employee banking and financial services organization, centralizing customer interactions and contact records through a web-embedded CRM instance.
The deployment was executed as a cloud oriented, web-integrated CRM solution providing contact management, ticketing and case tracking capabilities configured for client facing channels on the corporate site. Configuration emphasized workflow automation for inquiry routing, templated responses and SLA oriented ticket handling, with web form data feeding Octadesk CRM contact and case records. Governance focused on centralized configuration and role based access for sales, customer service and member relations teams, with a staged rollout across customer facing groups on the website.
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Allfood Importacao E Exportacao | Distribution | 25 | $3M | Brazil | LWSA | Octadesk CRM | CRM | 2021 | n/a |
In 2021, Allfood Importacao E Exportacao implemented Octadesk CRM. The deployment places Octadesk CRM on the company website to capture inbound customer inquiries and centralize interaction records for this Brazil based distribution firm with 25 employees and revenue of 3000000.
Configuration emphasizes core CRM capabilities, including contact and ticket management, lead capture from web channels, and a unified interaction history, deployed as a cloud hosted SaaS instance consistent with typical CRM architectures. Octadesk CRM is used to instrument customer facing workflows and to provide a single source of truth for sales and customer service teams.
Operational scope covers sales and customer service business functions across the company, with the website integration routing web form submissions and site inquiries into Octadesk CRM queues. Governance is oriented around role based access, standardized ticketing workflows, and prioritized response processes to align customer facing operations with the CRM platform.
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Areatec | Professional Services | 40 | $2M | Brazil | LWSA | Octadesk CRM | CRM | 2020 | n/a |
In 2020 Areatec implemented Octadesk CRM as its primary customer relationship platform. The deployment uses Octadesk CRM as a cloud hosted solution embedded on their website to capture inquiries and manage customer interactions, establishing a single system of record for external customer touchpoints.
The implementation focuses on core CRM capabilities typical for the category CRM, including web lead capture, contact and account management, case or ticket routing, and sales pipeline tracking. Configuration emphasized lightweight automation and templated responses to support the company size, with native Octadesk CRM features used to route leads and assign follow up tasks to internal users.
Integrations are centered on the website integration, with Octadesk CRM capturing form submissions and inbound contact flows from the company site, and surfacing those interactions to sales and support teams. Operational coverage is company wide within Areatec, aligning the platform to sales, customer service, and client engagement workflows used by teams in Brazil.
Governance and process work defined administrative ownership for Octadesk CRM, standardized lead assignment workflows, and documented response procedures to ensure consistent handling of web generated contacts. The rollout prioritized streamlined user access and role based permissions appropriate for a 40 person professional services firm, maintaining a compact operational footprint while centralizing customer interaction records.
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Baumer | Life Sciences | 358 | $31M | Brazil | LWSA | Octadesk CRM | CRM | 2020 | n/a |
In 2020 Baumer implemented Octadesk CRM on its public website, using the application to centralize customer engagement and inbound lead handling. Baumer, a Life Sciences company based in Brazil, aligns Octadesk CRM with its CRM business function to support sales and customer service contact management.
The deployment emphasizes web embedded engagement capabilities of Octadesk CRM such as lead capture forms and a web chat interface, consolidated contact management, ticketing and pipeline workflows. Configuration work concentrated on routing rules and workflow automation to assign inbound inquiries to sales and support queues. These modules reflect standard CRM functional workflows for prospect lifecycle management and customer issue resolution.
The implementation follows a cloud oriented embedding pattern where the Octadesk CRM instance collects interactions directly from the public website and centralizes records for cross functional teams. Operational coverage focuses on sales and customer service teams in Brazil, and governance was established through centralized contact ownership and in application workflow rules to standardize routing and follow up processes.
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Bayonne Cosmeticos | Oil, Gas and Chemicals | 300 | $30M | Brazil | LWSA | Octadesk CRM | CRM | 2020 | n/a |
In 2020 Bayonne Cosmeticos implemented Octadesk CRM as a CRM solution embedded on its public website to capture customer contacts and service interactions. The deployment links the company name Bayonne Cosmeticos with Octadesk CRM and establishes the application as the primary web-facing customer engagement point for a Brazil based operation in the Oil, Gas and Chemicals sector.
The implementation centers on cloud hosted, web embedded CRM capabilities typical of the category, including web contact capture, case and ticket management, unified customer records, and routing of inbound inquiries to internal queues. Configuration focused on web form and chat capture tied to contact profiles and interaction histories, supporting sales lead capture and post sale customer service workflows.
Integrations are concentrated on website embedding and inbound channel consolidation, with Octadesk CRM acting as the central repository for customer interactions originating on the corporate site. Operational coverage emphasizes customer support and e commerce touchpoints, with the CRM used to triage and track web originated requests across service and commercial teams in Brazil.
Governance and process adjustments prioritized role based access and inbox controls inside Octadesk CRM, enabling centralized administration and workflow rules for ticket assignment and SLA tracking. The implementation aligned CRM functional ownership with customer service and sales operations, creating a single system of record for web driven customer engagement without referenced third party implementation partners.
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Professional Services | 20 | $2M | Brazil | LWSA | Octadesk CRM | CRM | 2020 | n/a |
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Distribution | 55 | $7M | Brazil | LWSA | Octadesk CRM | CRM | 2022 | n/a |
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Insurance | 15 | $2M | Brazil | LWSA | Octadesk CRM | CRM | 2021 | n/a |
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Manufacturing | 157 | $20M | Brazil | LWSA | Octadesk CRM | CRM | 2020 | n/a |
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Professional Services | 20 | $2M | Brazil | LWSA | Octadesk CRM | CRM | 2020 | n/a |
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Buyer Intent: Companies Evaluating Octadesk CRM
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Octadesk CRM Coverage
Octadesk CRM is a CRM solution from LWSA.
Companies worldwide use Octadesk CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Hitachi-Johnson Control Air Conditioning, Johnson Controls Hitachi Air Conditioning, Protege Group, Construtora Remo and Firjan are recorded users of
Octadesk CRM for CRM.
Companies using Octadesk CRM are most concentrated in Manufacturing, Professional Services and Non Profit, with adoption spanning over 21 industries.
Companies using Octadesk CRM are most concentrated in Japan and Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Octadesk CRM across Americas, EMEA, and APAC.
Companies using Octadesk CRM range from small businesses with 0-100 employees - 34.29%, to mid-sized firms with 101-1,000 employees - 48.57%, large organizations with 1,001-10,000 employees - 8.57%, and global enterprises with 10,000+ employees - 8.57%.
Customers of Octadesk CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Octadesk CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.