List of OnBase Case Management Customers
Westlake, 44145, OH,
United States
Since 2010, our global team of researchers has been studying OnBase Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OnBase Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OnBase Case Management for Case Management include: State of Nebraska, a United States based Government organisation with 19067 employees and revenues of $9.70 billion, University of Notre Dame, a United States based Education organisation with 1526 employees and revenues of $353.0 million, Norwich University, a United States based Education organisation with 300 employees and revenues of $143.0 million and many others.
Contact us if you need a completed and verified list of companies using OnBase Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The OnBase Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Norwich University | Education | 300 | $143M | United States | Hyland | OnBase Case Management | Case Management | 2014 | n/a |
In 2014, Norwich University implemented OnBase Case Management within its admissions operations to centralize prospective student engagement. Every summer the university's student callers and counselors contact between 9,000 and 13,000 prospective students, repeating the campaign two or three times, and OnBase Case Management provided a single access point for these recurring outreach campaigns.
Configuration emphasized case records that unite related data, documents, contact information, call attempts, notes and scheduling into a unified applicant dossier, aligning with Case Management functional workflows. The deployment leveraged OnBase Case Management capabilities for document capture, activity logging, case lifecycle tracking and schedule coordination to support high-volume outreach and repeated contact attempts.
Operational scope covered admissions callers and counselors who used the system as one place to access and manage prospective student and applicant relationships, consolidating prospect and applicant records into a single source of truth. Governance centered on standardized case handling and centralized records so counselors could view interaction history and related documents in OnBase Case Management during seasonal outreach cycles.
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State of Nebraska | Government | 19067 | $9.7B | United States | Hyland | OnBase Case Management | Case Management | 2016 | n/a |
In 2016, State of Nebraska implemented OnBase Case Management to support HR operational workflows and personnel action processing across state government human resources. The deployment centered on case intake and record retrieval for personnel actions, with OnBase Case Management used as the primary repository to locate requests and capture required information for downstream processing.
OnBase Case Management was configured to manage requests for personnel action and to route completed case records to accounting for review. The implementation supported routine HRIS data management tasks including processing new hires, rehires, transfers, promotions, demotions, changes to location, pay rate type, employee type, time type, and terminations, and ensured leave and time worked entries were recorded alongside personnel actions.
The implementation interoperated with the Payroll and Financial Center, specifically JD Edwards E1, to complete payroll updates, enter and revise labor distribution, print final leave balances, and perform employee lookups. Workday was used in parallel to execute transfers, promotions, pay and employment type adjustments, new hire and termination transactions, while Kronos was used for timecard approvals, including mass approval workflows triggered near payroll deadlines.
Operational governance included mass supervisor notification workflows for approval deadlines and a handoff process to accounting for financial validation of personnel actions. In 2017, staff activity emphasized managing and ensuring HRIS data accuracy and delivering HR customer service, with OnBase Case Management instrumented as the central casework system coordinating HR, payroll, timekeeping, and accounting touchpoints.
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University of Notre Dame | Education | 1526 | $353M | United States | Hyland | OnBase Case Management | Case Management | 2018 | n/a |
In 2018, University of Notre Dame implemented OnBase Case Management, a Case Management application, to centralize first year student records and advisor workflows. The deployment created a digital student file solution that surfaces admissions documents and consolidated student artifacts for academic advising and student services.
OnBase Case Management was configured to present a complete view of each student by combining document management and case records with real-time data pulled from the Banner by Ellucian student information system. Functional capabilities implemented include digital student file access, case routing for advisor interactions, and document indexing to support retrieval of admissions materials and related content.
Operationally the implementation targeted advisors supporting the first year cohort, embedding OnBase into advising workflows to improve continuity of service and relationship management with students. The integration with Banner by Ellucian provided current enrollment and academic data to advisors, enabling them to maintain more relevant relationships with students.
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Buyer Intent: Companies Evaluating OnBase Case Management
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