List of OpenText StreamServe Customers
OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText StreamServe customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText StreamServe for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText StreamServe for Customer Experience include: EWE, a Germany based Utilities organisation with 9500 employees and revenues of $9.50 billion, KPN, a Netherlands based Communications organisation with 6887 employees and revenues of $6.42 billion, Ornua, a Ireland based Manufacturing organisation with 2900 employees and revenues of $3.98 billion, MSIG Insurance Singapore, a Singapore based Insurance organisation with 400 employees and revenues of $100.0 million, The Netherlands Chamber of Commerce KVK, a Netherlands based Government organisation with 500 employees and revenues of $52.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText StreamServe, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The OpenText StreamServe customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EWE | Utilities | 9500 | $9.5B | Germany | OpenText | OpenText StreamServe | Customer Experience | 2015 | n/a |
In 2015 EWE implemented OpenText StreamServe as part of its Customer Experience program for business customers. The initiative focused on contract development and contract management for special customer contracts in electricity and natural gas, and on the conception and introduction of a document management system targeted at business customers.
The OpenText StreamServe implementation delivered document generation and output management capabilities, template driven correspondence, and orchestration of contract workflows to support sales and billing processes. Configuration work emphasized business customer templates, automated document assembly for multi party contracts, and campaign management capabilities to support targeted communications for business customers.
Integrations included a connection to SAP CRM, with the project explicitly addressing synchronization of contract triggers and campaign data and further development of SAP CRM to accommodate the new document flows. Operational scope covered sales regions and business customer functions, extending to sales, billing, and legal review workflows, and the program ran alongside new conception work for the business customer website and apps.
Governance and process restructuring produced recommendations for action across sales regions, clarified sales and billing processes, and addressed legal issues tied to special contracts. The combined program of OpenText StreamServe, SAP CRM enhancements, and customer facing web and app projects centralized document lifecycle and campaign management for EWE business customers.
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KPN | Communications | 6887 | $6.4B | Netherlands | OpenText | OpenText StreamServe | Customer Experience | 2018 | n/a |
In 2018, KPN implemented OpenText StreamServe in the Customer Experience category to centralize management of customer communications templates and business rules. The deployment included OpenText StreamServe Composition Center as the core composition and template management capability supporting document generation and template orchestration across customer communications and IT functions.
OpenText StreamServe Composition Center was configured to give business users direct control over content composition and the application of business rules, reducing dependence on code developers for template changes. Configuration emphasized template composition and business rule authoring workflows alongside content governance to enable business level management of customer facing documents.
Operational scope focused on customer communications and IT collaboration, shifting template maintenance responsibilities to business teams and embedding rule driven content control into communications processes. IT costs associated with the development and management of customer communications was reduced by as much as 60 percent.
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MSIG Insurance Singapore | Insurance | 400 | $100M | Singapore | OpenText | OpenText StreamServe | Customer Experience | 2017 | n/a |
In 2017, MSIG Insurance Singapore implemented OpenText StreamServe to support Customer Experience across its insurance operations. The deployment focused on generating policy related statements and customer communications for SAP insurance specific solutions including Quotation, Policy Lifecycle, Billing and Payments, Claim Lifecycle and Reinsurance Lifecycle using OpenText StreamServe.
Configuration work centered on document composition and output management within OpenText StreamServe, while parallel development targeted content server workflow and record management in OpenText Content Server. The program included troubleshooting of content server and archive server issues and automation of statement production to align with insurance document lifecycle requirements.
The implementation integrated user identity and role consolidation from SAP UAM into OpenText Directory Services followed by integration with OpenText Content Server, creating a unified identity to content access path. Operational coverage extended across underwriting, policy administration, billing, claims, and reinsurance business functions, tying OpenText StreamServe output to SAP driven lifecycle events.
Governance changes emphasized role based access control and consolidated user onboarding from SAP UAM into OpenText Directory Services, coupled with content governance through record management workflows in OpenText Content Server. Ongoing operational responsibilities included content server workflow maintenance and archive server troubleshooting to sustain statement production and records retention workflows.
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Ornua | Manufacturing | 2900 | $4.0B | Ireland | OpenText | OpenText StreamServe | Customer Experience | 2010 | n/a |
In 2010 Ornua implemented OpenText StreamServe to centralize ERP document output and customer communications as part of its Customer Experience tooling. The deployment runs within Ornua's IDB Group across Ireland, the UK, Belgium, Germany and the USA, processing approximately 2 million documents per year across more than 100 distinct document types.
OpenText StreamServe was configured as the ERP document management engine, with explicit document generation and e-invoicing capabilities. E-Invoicing was implemented at the IDB Dublin site to service over 150 EU customers located in 14 EU countries, and web portal extensions were developed on top of the ERP to provide Sales Agents with customer visibility and online ordering functionality.
The implementation included development of system interfaces with all major Irish Co-Ops and with external warehouse partners, and it monitors up to 10,000 daily transactions between the IDB Group and over 80 external warehouses. These integrations position OpenText StreamServe as the orchestration layer for outbound transactional documents and transactions tied to warehousing and distribution processes.
Operational responsibilities included day to day resolution of ERP and peripheral system issues, providing expert system knowledge to the end user base, and gathering new business requirements to feed IT solutions and configuration changes. The system therefore directly supports sales order capture, customer servicing, and accounts receivable workflows through automated document generation and electronic invoicing.
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The Netherlands Chamber of Commerce KVK | Government | 500 | $52M | Netherlands | OpenText | OpenText StreamServe | Customer Experience | 2019 | n/a |
In 2019, the Netherlands Chamber of Commerce KVK advanced its customer communications platform by upgrading OpenText StreamServe as part of a Customer Experience initiative. The engagement started from an operational estate running StreamServe version 5.6.2 and focused on completing a structured progression to Exstream StreamServe version 16.4.1 as an intermediate release.
Work included a dedicated workshop and retouch project for CRS, concentrating on template remediation, document composition rule updates, and output formatting for customer correspondence automation. Configuration work aligned with Customer Experience functional modules such as composition templates, output management channels, and automated rendering pipelines to support KVKs customer communications needs.
The program progressed to Exstream StreamServe version 16.6.3, with staged upgrade activities, regression validation, and a configuration handover to KVK operations. OpenText StreamServe was positioned as the central document composition and customer communications engine, and governance artifacts from the workshop and retouch project were used to control rollout and operational change across KVKs Netherlands-facing customer communications workflows.
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Buyer Intent: Companies Evaluating OpenText StreamServe
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText StreamServe. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenText StreamServe for Customer Experience include:
- Sociedad General De Aguas De Barcelona, a Spain based Utilities organization with 63 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Sociedad General De Aguas De Barcelona | Utilities | 63 | $50M | Spain | 2024-06-11 |
FAQ - APPS RUN THE WORLD OpenText StreamServe Coverage
OpenText StreamServe is a Customer Experience solution from OpenText.
Companies worldwide use OpenText StreamServe, from small firms to large enterprises across 21+ industries.
Organizations such as EWE, KPN, Ornua, MSIG Insurance Singapore and The Netherlands Chamber of Commerce KVK are recorded users of
OpenText StreamServe for Customer Experience.
Companies using OpenText StreamServe are most concentrated in Utilities, Communications and Manufacturing, with adoption spanning over 21 industries.
Companies using OpenText StreamServe are most concentrated in Germany, Netherlands and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText StreamServe across Americas, EMEA, and APAC.
Companies using OpenText StreamServe range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of OpenText StreamServe include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText StreamServe customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.