List of Oracle E-Business Suite CRM Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$57.4B
Since 2010, our global team of researchers has been studying Oracle E-Business Suite CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle E-Business Suite CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle E-Business Suite CRM for CRM include: Metropolitan Police Service (MPS), a United Kingdom based Government organisation with 43571 employees and revenues of $4.23 billion, Hoa Sen Group, a Vietnam based Manufacturing organisation with 9000 employees and revenues of $2.10 billion, Secure Meters, a India based Manufacturing organisation with 6500 employees and revenues of $1.50 billion, Tipco Asphalt Public Company, a Thailand based Manufacturing organisation with 480 employees and revenues of $735.0 million, Lozier, a United States based Manufacturing organisation with 2200 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle E-Business Suite CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle E-Business Suite CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boart Longyear Australia | Oil, Gas and Chemicals | 800 | $100M | Australia | Oracle | Oracle E-Business Suite CRM | CRM | 2011 | n/a |
In 2011, Boart Longyear Australia implemented Oracle E-Business Suite CRM. The Oracle E-Business Suite CRM deployment served as the customer relationship management backbone, supporting customer service and sales coordination in line with CRM functional requirements.
From September 2018 to May 2020 a Super User based in Adelaide reported to the Global transportation manager and managed freight orders through Oracle Transportation Management while resolving operational issues between OTM and Oracle E-Business Suite R12. The implementation work described included freight order lifecycle handling, customer service case support, pre-alert and ETA updates for inbound shipments, and maintenance of those shipment fields inside Oracle E-Business Suite CRM that fed downstream reporting.
Integrations described in operational notes include Oracle Transportation Management integrated with Oracle E-Business Suite R12, and QlikView used to maintain and present shipment ETA and tracking data for sales, customer service, and procurement teams. The operational rollout included APAC regional coverage where the Super User led training for regional users and new hires and maintained OTM data and compliance of procedures across sites.
Governance and process changes were driven by creation and sharing of process implementation guidelines, ongoing data maintenance, monitoring of procedural compliance, and resolution of freight tracking inquiries that required compiling pre-alert data. The work emphasized user enablement, documented workflows, and disciplined data stewardship to support cross-functional operational teams.
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Hoa Sen Group | Manufacturing | 9000 | $2.1B | Vietnam | Oracle | Oracle E-Business Suite CRM | CRM | 2008 | n/a |
In 2008, Hoa Sen Group implemented Oracle E-Business Suite CRM as its enterprise customer relationship management solution. Oracle E-Business Suite CRM is identified in the CRM Apps Category and was provisioned to establish a centralized customer system of record for sales and service functions. The implementation predates and later aligned with a broader Oracle EBS footprint that Hoa Sen Group expanded across the organization.
The deployment concentrated on core CRM functional areas, including customer master and account management, contact and activity management, sales force automation for lead to opportunity management, and service case tracking for after-sales support. Configuration work included workflow automation and application-level rules within Oracle E-Business Suite CRM to adapt to manufacturing sales cycles and retail branch operations. The implementation used standard CRM capabilities for opportunity lifecycle, quotation support, and support ticketing consistent with the CRM category.
Oracle E-Business Suite CRM was integrated into the wider Oracle EBS landscape that the group has operated since 2017, and is part of ongoing phase 2 work to link CRM with Human Resource Management HRM, Supply Chain Management SCM, Oracle Transportation Management OTM, Oracle Warehouse Builder OWB, Value Chain Plain VCP, and e-commerce modules. Operational scope covers the parent company, 10 subsidiaries and factories, and nearly 600 branches and stores, supporting sales, marketing, and customer service across retail and distribution sites. Integration emphasis focused on customer master synchronization and linking CRM-driven sales orders into SCM and transportation workflows.
Rollout proceeded in phased stages with continued phase 2 extensions to broaden module integration and standardize processes across the group. Governance centered on group-level coordination of customer master data, standardized sales workflows, and centralized orchestration between CRM and adjacent Oracle EBS modules. Ongoing deployments emphasize consistent operational processes across branches and downstream order management integrations.
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Knowledge Generation Bureau (KGB) | Professional Services | 3000 | $500M | United States | Oracle | Oracle E-Business Suite CRM | CRM | 2010 | n/a |
In 2010, Knowledge Generation Bureau implemented Oracle E-Business Suite CRM, deploying CRM capabilities as part of its enterprise applications footprint. The Oracle E-Business Suite CRM implementation was integrated into a broader Oracle EBusiness Suite estate that supported finance, purchasing, CRM, and HRMS, establishing a consolidated application instance to manage client engagement and service contract workflows.
Configuration work included CRM and service contract modules, accounts receivable integration, and extensions built as RICE components to meet professional services requirements. The organization also configured procurement controls such as a PO approval process aligned to corporate governance, and implemented XML Publisher for AP and AR printing along with electronic payments processing as part of the overall Oracle EBusiness Suite configuration.
Integrations and operational coverage included explicit support and data integration touchpoints with Salesforce processes and a Hyperion planning application, while the program encompassed global ERP application implementation, conversion, upgrade, and data integration activities. The deployment was supported by an applications hosting outsourcing arrangement and a centralized enterprise applications team, with day to day support covering general ledger, payables, purchasing, iProcurement, fixed assets, AR, service contracts, and HRMS.
Governance and rollout were managed through an enterprise applications group that interfaced with C level executives, supervised a small application support leadership team, and executed training and change management to close functional and technical gaps. Implementation oversight included work estimation and solution architecture responsibilities, and the program delivered multi million dollar cost savings through expanded Oracle ERP functions and managed hosting outsourcing.
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Manufacturing | 2200 | $500M | United States | Oracle | Oracle E-Business Suite CRM | CRM | 2018 | n/a |
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Government | 258 | $255M | United Kingdom | Oracle | Oracle E-Business Suite CRM | CRM | 2017 | Capgemini |
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Government | 43571 | $4.2B | United Kingdom | Oracle | Oracle E-Business Suite CRM | CRM | 2017 | n/a |
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Utilities | 200 | $20M | Saudi Arabia | Oracle | Oracle E-Business Suite CRM | CRM | 2009 | n/a |
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Manufacturing | 6500 | $1.5B | India | Oracle | Oracle E-Business Suite CRM | CRM | 2015 | n/a |
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Manufacturing | 480 | $735M | Thailand | Oracle | Oracle E-Business Suite CRM | CRM | 2018 | n/a |
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Buyer Intent: Companies Evaluating Oracle E-Business Suite CRM
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle E-Business Suite CRM Coverage
Oracle E-Business Suite CRM is a CRM solution from Oracle.
Companies worldwide use Oracle E-Business Suite CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Metropolitan Police Service (MPS), Hoa Sen Group, Secure Meters, Tipco Asphalt Public Company and Lozier are recorded users of
Oracle E-Business Suite CRM for CRM.
Companies using Oracle E-Business Suite CRM are most concentrated in Government and Manufacturing, with adoption spanning over 21 industries.
Companies using Oracle E-Business Suite CRM are most concentrated in United Kingdom, Vietnam and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle E-Business Suite CRM across Americas, EMEA, and APAC.
Companies using Oracle E-Business Suite CRM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 44.44%, large organizations with 1,001-10,000 employees - 44.44%, and global enterprises with 10,000+ employees - 11.11%.
Customers of Oracle E-Business Suite CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle E-Business Suite CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.