List of Oracle HR Help Desk Cloud Service Customers
Oracle
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Austin, 78741, TX,
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Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle HR Help Desk Cloud Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle HR Help Desk Cloud Service for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle HR Help Desk Cloud Service for HR Service Delivery include: Energy Transfer LP, a United States based Oil, Gas and Chemicals organisation with 16248 employees and revenues of $82.67 billion, Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion, Morrisons, a United Kingdom based Retail organisation with 118000 employees and revenues of $20.75 billion, Pizza Hut, a United States based Retail organisation with 350000 employees and revenues of $19.60 billion, Consolidated Edison, a United States based Utilities organisation with 14592 employees and revenues of $14.66 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle HR Help Desk Cloud Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle HR Help Desk Cloud Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AMP Limited | Banking and Financial Services | 2275 | $862M | Australia | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | KPMG |
In 2020, AMP Limited implemented Oracle HR Help Desk Cloud Service as part of a broader Oracle Cloud HCM deployment to centralize HR Service Delivery and create a unified employee experience. The program targeted consolidation of recruiting, learning, performance and goals, and talent management into a single cloud platform to simplify core people processes and enable consistent, scalable service models across the business.
The implementation included Oracle Cloud HCM modules such as Oracle HR Help Desk Cloud Service, Oracle Talent Management, Oracle Learning, and Oracle Recruiting, configured to support self-service workflows, routed case handling, and integrated talent management workflows. Oracle HR Help Desk Cloud Service was configured to route inquiries to the appropriate HR resolver and to provide measurable service-level reporting on a monthly cadence, while quarterly Oracle Cloud HCM updates were adopted to continuously refine process automation and functionality.
AMP positioned the Oracle Cloud HCM suite to align with its existing Oracle technology stack and engaged KPMG as the implementation partner, achieving go-live in under 12 months with additional tools rolled out in the subsequent months. The deployment covered HR operations, administrative teams, people services, managers, employees, and job candidates across the organization in Australia, and AMP decommissioned the four primary HR systems it had been using for years as part of the consolidation.
Governance adjustments included a redesigned people service model and centralized reporting of help desk metrics to track service levels and workload. Outcomes reported by AMP included faster resolution of HR inquiries through Oracle HR Help Desk Cloud Service, improved employee self-service adoption, a robust talent framework via Oracle Talent Management, higher goal-setting adoption rising to consistently above 90 percent, reduced time to hire through Oracle Recruiting, and a payback period on the broader Oracle Cloud HCM investment of less than three years.
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2018 | n/a |
In 2018, Capita implemented Oracle HR Help Desk Cloud Service as part of its HR Service Delivery capabilities. The deployment positioned Oracle HR Help Desk Cloud Service as the primary case management layer for employee inquiries while Workday HCM remained the system of record for employee lifecycle processes including compensation changes, role adjustments, and organizational restructuring.
Configuration emphasized case management and ticketing workflows to intake, route, escalate and resolve employee requests. The implementation included structured ticket templates aligned to lifecycle events, a service catalog for common HR transactions and knowledge artifacts to standardize responses and reduce variance in issue resolution.
Operationally the Oracle HR Help Desk Cloud Service ran alongside Workday HCM and coordinated with over 40 EIB mass load processes used for mass hiring, terminations and compensation updates. The help desk managed ticket escalations tied to ongoing Workday support cases and collaborated across payroll, benefits and HR teams to ensure data consistency during large scale employee data changes.
Governance incorporated monthly data cleansing activities in Workday to fix hierarchies, close unfilled positions and clean up inactive supervisory organizations, with the help desk providing exception handling, case documentation and audit trails. The HR team partnered with IT to introduce automation macros to streamline routine updates and staff completed White Belt certification to reinforce continuous process improvement practices.
The combined configuration and governance resulted in improved data accuracy by addressing hierarchy and position errors and standardized the handling of lifecycle exceptions through Oracle HR Help Desk Cloud Service. Regular management of Workday support cases and coordinated mass-load processes supported ongoing data integrity and operational continuity.
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Charter Communications | Communications | 94500 | $55.1B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2014 | n/a |
In 2014, Charter Communications implemented Oracle HR Help Desk Cloud Service to centralize employee-facing HR support within its HR Service Delivery environment. The Oracle HR Help Desk Cloud Service was configured as the primary case management and knowledge management node supporting Employee Solutions and HR teams across the organization.
The deployment emphasized a Knowledge Management System to research and surface authoritative guidance for employee inquiries, and the Oracle HR Help Desk Cloud Service was used to record and track cases end to end. Staff were expected to achieve and maintain expertise to navigate and accurately record information across integrated operational sources, including PeopleSoft for HR and payroll data, BrassRing for applicant tracking, the HR Help Desk case management tracking module, and external vendor websites.
Operational governance incorporated group chats and scheduled quality coaching sessions to standardize interaction quality and case handling. Process controls focused on consistent use of the knowledge base, disciplined case documentation within Oracle HR Help Desk Cloud Service, and ongoing skills maintenance for Employee Solutions and HR staff to ensure reliable HR Service Delivery.
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Consolidated Edison | Utilities | 14592 | $14.7B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2023 | n/a |
In 2023 Consolidated Edison implemented Oracle HR Help Desk Cloud Service, classified under HR Service Delivery, as a component of a broader Oracle HCM Cloud program. Phase 1 and 3A are scheduled to go-live in July 2024 and will put into production HR self-service transactions, recruiting and onboarding, benefits, HR help desk, payroll, absence, and time and labor while replacing the Employee Data Warehouse with Oracle Analytics Cloud.
The deployment includes Oracle HR Help Desk Cloud Service for case management and employee support, together with standard HCM capabilities for recruiting, onboarding and payroll. Functional configuration workstreams are focused on HR self-service workflows, benefits administration, absence management and time and labor configuration, and conversion validation for employee records is being incorporated into the build.
Technical and integration governance is organized between Human Resource and Learning & Inclusion Support for business process design, and IT Business Systems Delivery for technical implementation. The project team engaged Oracle as system integrator, and conversion artifacts and testing documentation are being stored in Azure DevOps to support traceability and CR management.
Testing and rollout governance is detailed and centralized, with a Con Edison test lead responsible for planning, execution, defect and change request review, daily testing coordination, and weekly status reporting. Subsequent phases 2 and 3B are planned to replace named point solutions including SuccessFactors for performance management, PeopleFluent for compensation, and eTrain for learning, aligning those functions into the Oracle HCM and HR Service Delivery footprint.
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DENSO North America | Automotive | 24480 | $11.9B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2017 | n/a |
In 2017, DENSO North America implemented Oracle HR Help Desk Cloud Service within an Oracle Cloud Fusion HCM environment. The deployment formed a core component of the companys HR Service Delivery landscape and was aligned to global HR and payroll process consolidation.
The implementation encompassed Global HR, Payroll, HR Help Desk, Talent Management, Compensation Management, Absence Management, Benefits, Learning Management, Oracle Time and Labor, HCM Extracts, HCM Connect, Fast Formulas, BI Publisher and HDL. Configuration work included end to end HR system setup across legal entities, ledgers, business units and workforce structures. Custom security was created including Create/Modify Data roles, security profiles, job roles, application roles and duty roles to restrict features. Functional validation covered fast formula calculations for employee and employer contributions and creation of test scenarios for payroll deductions and tax withholding.
Integrations included an ongoing interface between the Fusion HCM environment and PeopleSoft Payroll, covering conversion processes and inbound and outbound interface programs. The project team debugged interface programs and processed batch files imported from external systems into Oracle, while managing assignment sets and batch headers for payroll testing. Work included designing and fixing inbound and outbound interfaces, and handling element setups, refunds and balance adjustments through element links to appropriate payrolls. The implementation was informed by functional familiarity with Oracle EBS structures such as flex fields, lookup tables and concurrent programs.
Governance and workflow restructuring addressed setup and maintenance of enterprise and workforce structures, implementation of workflows and approvals, and configuration of security administration and email alerts. Data migration, reports and analytics using BI Publisher, and application customization were executed as part of rollout activities. Learning Management was configured to provide access to external learners in the extended enterprise, and training content and tests were managed to measure learner performance.
Post deployment activities included resolving defects and enhancements on existing interfaces, troubleshooting payroll processing issues, and developing custom reports. The role combined business process analysis, solution design, functional configuration, validation and ongoing operational support for Oracle HR Help Desk Cloud Service in the HR Service Delivery category. Ongoing support tasks covered interface debugging, payroll element maintenance, and operationalization of security and workflow controls.
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Oil, Gas and Chemicals | 16248 | $82.7B | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2016 | n/a |
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Life Sciences | 3100 | $500M | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | n/a |
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Life Sciences | 1000 | $100M | United States | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | n/a |
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Government | 10312 | $1.7B | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2020 | n/a |
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Retail | 118000 | $20.7B | United Kingdom | Oracle | Oracle HR Help Desk Cloud Service | HR Service Delivery | 2018 | n/a |
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Buyer Intent: Companies Evaluating Oracle HR Help Desk Cloud Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle HR Help Desk Cloud Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle HR Help Desk Cloud Service for HR Service Delivery include:
- Economical Insurance, a Canada based Insurance organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle HR Help Desk Cloud Service Coverage
Oracle HR Help Desk Cloud Service is a HR Service Delivery solution from Oracle.
Companies worldwide use Oracle HR Help Desk Cloud Service, from small firms to large enterprises across 21+ industries.
Organizations such as Energy Transfer LP, Charter Communications, Morrisons, Pizza Hut and Consolidated Edison are recorded users of
Oracle HR Help Desk Cloud Service for HR Service Delivery.
Companies using Oracle HR Help Desk Cloud Service are most concentrated in Oil, Gas and Chemicals, Communications and Retail, with adoption spanning over 21 industries.
Companies using Oracle HR Help Desk Cloud Service are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle HR Help Desk Cloud Service across Americas, EMEA, and APAC.
Companies using Oracle HR Help Desk Cloud Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 57.14%.
Customers of Oracle HR Help Desk Cloud Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle HR Help Desk Cloud Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.