List of Pulse Insights Platform Customers
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United States
Since 2010, our global team of researchers has been studying Pulse Insights Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pulse Insights Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pulse Insights Platform for Customer Experience include: Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, Sony, a Japan based Manufacturing organisation with 113000 employees and revenues of $93.01 billion, NYU Langone Health, a United States based Non Profit organisation with 51000 employees and revenues of $8.30 billion, Clariant, a Switzerland based Oil, Gas and Chemicals organisation with 11245 employees and revenues of $4.64 billion, TransUnion, a United States based Professional Services organisation with 13200 employees and revenues of $3.83 billion and many others.
Contact us if you need a completed and verified list of companies using Pulse Insights Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pulse Insights Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ACUVUE | Healthcare | 10 | $1M | Netherlands | Pulse Insights | Pulse Insights Platform | Customer Experience | 2018 | n/a |
In 2018, ACUVUE implemented the Pulse Insights Platform and deployed Pulse Insights Engage on their website to capture on-page customer feedback. The Pulse Insights Platform operates as a client-side Customer Experience layer, instrumenting ACUVUE web pages for targeted feedback collection and session-based response capture.
Deployment centered on the Pulse Insights Engage module, configured to deliver contextually triggered microsurveys and intercepts aimed at understanding visitor intent and friction points. Configuration included survey scheduling, audience targeting rules based on page context, and response handling workflows, aligning with standard Customer Experience functional terminology such as in-page surveys, segmentation, and event-triggered feedback.
Operational ownership was assigned to digital marketing and customer experience stakeholders, with governance focused on survey cadence, consent capture, and content review processes for web-facing feedback. The implementation scope was explicitly web-centric on ACUVUE’s site in the Netherlands, and the Pulse Insights Platform served the marketing and digital experience business functions by providing continuous customer feedback instrumentation through Pulse Insights Engage.
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Acuvue United Kingdom | Healthcare | 300 | $68M | United Kingdom | Pulse Insights | Pulse Insights Platform | Customer Experience | 2019 | n/a |
In 2019 Acuvue United Kingdom deployed the Pulse Insights Platform as part of a Customer Experience initiative, implementing Pulse Insights Engage on its public website to capture in-session customer feedback and behavior signals. The implementation focused on the UK consumer site and was sized to the company context of a 300 person organization operating in healthcare.
Configuration centered on the Pulse Insights Engage module, using on-page microsurveys, feedback intercepts, and targeted engagement rules to surface voice-of-customer input at key interaction points. The Pulse Insights Platform was configured for segmentation and sampling controls, survey branching logic, and session-based triggers to align feedback prompts with specific user journeys and content flows.
Deployment was executed as a client-side site instrumentation, embedding Pulse Insights Engage into page templates and commerce flows to capture session context alongside respondent inputs. Operational coverage included marketing, ecommerce, and customer service workflows for centrally collected feedback, with captured responses routed into Acuvue United Kingdom internal review processes for interpretation and action.
Governance emphasized centralized feedback triage and editorial controls for question content and targeting rules, with phased rollouts across site sections to validate experience and response quality. The implementation established routine operational workflows for marketing and support teams to review engagement data from the Pulse Insights Platform and prioritize follow-up activities.
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Benjamin Moore | Manufacturing | 2000 | $1.0B | United States | Pulse Insights | Pulse Insights Platform | Customer Experience | 2018 | n/a |
In 2018, Benjamin Moore implemented the Pulse Insights Platform and deployed Pulse Insights Engage on their public website to support Customer Experience initiatives. The deployment targeted on-site engagement and customer feedback capture across product and ecommerce pages.
Pulse Insights Engage was configured to run targeted in browser engagement flows and microsurveys, capturing attitudinal feedback and behavioral signals aligned with Customer Experience capabilities. The implementation used client side instrumentation to control triggers, audience segmentation, and survey logic, enabling conditional question sequencing and event driven engagement. Configuration prioritized context aware prompts to reduce visitor disruption while collecting experience data.
Operational ownership was assigned to digital marketing and customer experience teams, extending to product management and ecommerce stakeholders for issue triage and experience improvement workflows. Governance focused on survey cadence, sampling rules, and content ownership to align feedback collection with site campaigns and release cycles. The Pulse Insights Platform implementation on the Benjamin Moore website provided a structured channel for continuous voice of customer capture within the Customer Experience stack.
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Manufacturing | 2500 | $1.0B | United States | Pulse Insights | Pulse Insights Platform | Customer Experience | 2018 | n/a |
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Manufacturing | 3500 | $1.0B | United States | Pulse Insights | Pulse Insights Platform | Customer Experience | 2020 | n/a |
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Manufacturing | 1400 | $967M | Czech Republic | Pulse Insights | Pulse Insights Platform | Customer Experience | 2020 | n/a |
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Professional Services | 260 | $45M | United States | Pulse Insights | Pulse Insights Platform | Customer Experience | 2017 | n/a |
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Healthcare | 42 | $4M | United States | Pulse Insights | Pulse Insights Platform | Customer Experience | 2017 | n/a |
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Oil, Gas and Chemicals | 11245 | $4.6B | Switzerland | Pulse Insights | Pulse Insights Platform | Customer Experience | 2017 | n/a |
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Oil, Gas and Chemicals | 1500 | $250M | India | Pulse Insights | Pulse Insights Platform | Customer Experience | 2017 | n/a |
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