List of Qualtrics Clarabridge CX Analytics Customers
Provo, 84604, UT,
United States
Since 2010, our global team of researchers has been studying Qualtrics Clarabridge CX Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qualtrics Clarabridge CX Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qualtrics Clarabridge CX Analytics for Customer Analytics include: Optum, a United States based Insurance organisation with 95000 employees and revenues of $105.40 billion, GE HealthCare, a United States based Healthcare organisation with 53000 employees and revenues of $19.60 billion, Autodesk, a United States based Professional Services organisation with 15300 employees and revenues of $6.13 billion, B/E Aerospace, a United States based Aerospace and Defense organisation with 12300 employees and revenues of $3.10 billion, Rackspace, a United States based Professional Services organisation with 5100 employees and revenues of $2.74 billion and many others.
Contact us if you need a completed and verified list of companies using Qualtrics Clarabridge CX Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Qualtrics Clarabridge CX Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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21c Museum Hotels | Leisure and Hospitality | 400 | $120M | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2015 | n/a |
In 2015, 21c Museum Hotels implemented Qualtrics Clarabridge CX Analytics for Customer Analytics. The deployment centralized guest feedback analysis to inform operational and strategic decisions across the hospitality company.
The Qualtrics Clarabridge CX Analytics implementation leverages survey analytics and text analytics capabilities, including natural language processing and sentiment classification, to extract themes and root causes from guest comments. Configured dashboards and scheduled reporting provide both property-level and corporate-level visibility, enabling management to surface actionable insights and prioritize issues raised in guest surveys.
Operationally the solution is used across 21c Museum Hotels properties, with management sharing feedback reports with employees so staff can see how they impact guest satisfaction. The company established processes that assign follow-up actions to property teams, and 21c uses guest insights from Qualtrics Clarabridge CX Analytics to guide decisions about staffing and design improvements in guest rooms, while challenging teams at each property to respond to all guest feedback whether positive or negative.
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Acer | Manufacturing | 20 | $2M | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2015 | n/a |
In 2015, Acer implemented Qualtrics Clarabridge CX Analytics to extend its customer experience management program and leverage Customer Analytics capabilities for deeper insight into customer concerns. The deployment centralized text analytics and structured customer signals into a single analytics environment, enabling Acer to combine qualitative feedback with other forms of customer insight.
The implementation focused on automated categorization of unstructured text, pairing Clarabridge text analytics with structured survey data and agent case notes. Configuration work included development of categorization rules and content taxonomy to classify inputs from multiple touch points, and instrumentation to surface patterns in customer language for downstream analysis.
Qualtrics Clarabridge CX Analytics consolidated inputs from social media, product reviews, chat transcripts, emails, surveys, and agent case notes into one solution, enabling cross‑channel correlation and unified reporting. Operational coverage centered on Acer's customer experience management program with analytics outputs intended for support and product teams to inform issue triage and product feedback loops.
Acer worked directly with Clarabridge to develop the automated approach for categorizing unstructured text and pairing it with other customer insight. This configuration allowed the company to dive deeper into customer concerns by surfacing thematic issues across channels and by centralizing analysis within the Qualtrics Clarabridge CX Analytics environment.
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Autodesk | Professional Services | 15300 | $6.1B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2015 | n/a |
In 2015, Autodesk implemented Qualtrics Clarabridge CX Analytics for Customer Analytics. The Customer Insights team uses Qualtrics Clarabridge CX Analytics to analyze high-volume responses to open-ended survey questions and to determine support satisfaction and product-specific insights.
The deployment focused on automated text analysis across multiple surveys and online sources, ingesting disparate feedback streams into a centralized analytics layer. Functional capabilities implemented include natural language processing driven topic detection, sentiment and tone classification, and automated identification of hot topics and feedback trends for downstream reporting.
Operational ownership sits with the Customer Insights team, which leverages the application to evaluate support team performance and to surface product-specific issues for product management and support operations. Outputs are consumed by support and product groups, and the platform supports cross-departmental access to customer feedback summaries and thematic dashboards.
Governance emphasized embedding customer feedback into business workflows, with teams adopting Clarabridge-derived insight to inform support processes and product decisions. A culture of customer empathy emerged across the business, and departments are proactively using customer insights to deliver on customer satisfaction and loyalty.
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Aerospace and Defense | 12300 | $3.1B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2018 | n/a |
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Healthcare | 53000 | $19.6B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2014 | n/a |
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Professional Services | 3936 | $1.3B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2019 | n/a |
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Insurance | 95000 | $105.4B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2019 | n/a |
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Leisure and Hospitality | 1600 | $1.0B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2018 | n/a |
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Professional Services | 5100 | $2.7B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2016 | n/a |
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Leisure and Hospitality | 6500 | $2.3B | United States | Qualtrics | Qualtrics Clarabridge CX Analytics | Customer Analytics | 2014 | n/a |
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Buyer Intent: Companies Evaluating Qualtrics Clarabridge CX Analytics
- Dashbot, a United States based Professional Services organization with 20 Employees
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