List of RingCentral Cloud Phone System Customers
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United States
Since 2010, our global team of researchers has been studying RingCentral Cloud Phone System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RingCentral Cloud Phone System for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RingCentral Cloud Phone System for PBX, VoiP and Phone Systems include: eBay UK, a United Kingdom based Retail organisation with 320 employees and revenues of $1.74 billion, NHS Professionals ltd, a United Kingdom based Professional Services organisation with 3500 employees and revenues of $762.0 million, Metropolitan Thames Valley, a United Kingdom based Non Profit organisation with 1938 employees and revenues of $498.0 million, PrideStaff Staffing, a United States based Professional Services organisation with 1500 employees and revenues of $350.0 million, Munger, Tolles & Olson, a United States based Professional Services organisation with 452 employees and revenues of $307.0 million and many others.
Contact us if you need a completed and verified list of companies using RingCentral Cloud Phone System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RingCentral Cloud Phone System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Securities | Banking and Financial Services | 190 | $85M | United States | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021 American Securities replaced its on premises Cisco VoIP with RingCentral Cloud Phone System. The RingCentral Cloud Phone System was deployed as the firmwide PBX for American Securities, classified under PBX, VoiP and Phone Systems, and was provisioned to support corporate voice, unified messaging, and desk and softphone endpoints across the New York headquarters and linked Shanghai office connectivity.
Configuration focused on cloud call control and standard PBX capabilities, including multi-tenant admin portals, auto attendant and call queue configuration, handset SIP provisioning, softphone clients, and voicemail to email workflows. RingCentral Cloud Phone System was configured to align with existing IT provisioning processes, user lifecycle controls, and telephony administration run by the IT Infrastructure and Operations manager.
The telephony deployment was integrated into the broader networking stack, explicitly leveraging the Velocloud SD-WAN implementation and the dual internet VPN tunnels that replaced the MPLS link to the Shanghai office. Voice traffic routing and internet circuit utilization were coordinated with the SD-WAN fabric, and the phone environment was operated alongside the firm’s IAAS and VMware vSphere infrastructure to centralize connectivity and resiliency controls.
Operational governance was owned by IT Infrastructure and Operations, which consolidated vendor and system monitoring into an in-house SolarWinds platform to centralize operational telemetry for voice and network systems. Rollout and ongoing maintenance were executed as part of standard IT infrastructure responsibilities, with telephony administration incorporated into existing change control and vendor management processes overseen by the infrastructure manager.
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eBay UK | Retail | 320 | $1.7B | United Kingdom | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015 eBay UK deployed RingCentral Cloud Phone System to replace a Cisco solution, consolidating voice services under a cloud PBX architecture. The RingCentral Cloud Phone System implementation is described in the context of PBX, VoiP and Phone Systems and covered the London office of roughly 60 locally based staff with provisioning extended to about 1,000 users across the wider global estate.
Implementation work was project managed by the Systems Administrator and focused on cloud PBX configuration, VoIP extension and handset provisioning, and call routing policy setup consistent with PBX, VoiP and Phone Systems functional practices. The rollout included provisioning of new telephony hardware and coordination of inter-network connectivity, while operating alongside existing on-premises infrastructure such as the local vSphere cluster, EMC storage appliances, SCCM OS deployment tooling and the Office 365 email environment.
Operational governance centralized telephony administration into the existing IT support and asset management workflows, with the Systems Administrator acting as first point of contact for provisioning during acquisitions and for issuing hardware and user accounts. Support processes were integrated into everyday IT operations, including inventory tracking for devices and incorporation of telephony provisioning into established end user support and network readiness procedures.
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Firebirds Wood Fired Grill | Leisure and Hospitality | 1000 | $250M | United States | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2017 | n/a |
In 2017, Firebirds Wood Fired Grill implemented the RingCentral Cloud Phone System. The deployment adopted a cloud first PBX architecture under the PBX, VoiP and Phone Systems category, centralizing voice services for the corporate office and a restaurant estate across the United States, covering more than 50 locations and approximately 1000 employees.
Implementation focused on cloud PBX provisioning, call routing and IVR configuration, hunt groups and call queue management, voicemail to email and unified messaging, and softphone and desk phone provisioning across sites. The RingCentral Cloud Phone System was configured through a centralized administrative portal for dial plan management, number assignment and presence management, with network optimization practices applied to preserve voice quality.
Operationally the phone system was supported by internal IT staff who handled RingCentral Phone Support in parallel with Cisco Meraki network infrastructure and ServiceNow ticketing for incident and change management. The implementation coexisted with point of sale systems including Micros and with the suite of third party services used by restaurant operations and delivery order flows, with help desk and onsite teams responsible for provisioning and troubleshooting during New Restaurant Openings.
Governance emphasized centralized administration and ServiceNow based change control, with field support workflows routing phone related incidents to dedicated IT support roles. Rollout sequencing relied on remote provisioning followed by local on site verification by IT Support Specialists and Help Desk Technicians to maintain continuity for restaurant and corporate business functions.
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Leisure and Hospitality | 800 | $200M | United States | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2019 | n/a |
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Non Profit | 1938 | $498M | United Kingdom | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2021 | n/a |
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Professional Services | 452 | $307M | United States | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2018 | n/a |
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Professional Services | 500 | $100M | United States | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2023 | n/a |
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Professional Services | 3500 | $762M | United Kingdom | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2018 | n/a |
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Professional Services | 1500 | $350M | United States | RingCentral | RingCentral Cloud Phone System | PBX, VoiP and Phone Systems | 2017 | n/a |
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