List of Salesforce Agentforce Service Agent Customers
Salesforce
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
76453
$37.9B
Since 2010, our global team of researchers has been studying Salesforce Agentforce Service Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Agentforce Service Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Agentforce Service Agent for Chatbots and Conversational AI include: Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion, ADP, a United States based Professional Services organisation with 65200 employees and revenues of $20.56 billion, Goodyear, a United States based Manufacturing organisation with 68000 employees and revenues of $18.88 billion, Williams-Sonoma, a United States based Retail organisation with 19600 employees and revenues of $7.71 billion, Heathrow, a United Kingdom based Transportation organisation with 90000 employees and revenues of $4.76 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Agentforce Service Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Agentforce Service Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-800Accountant | Professional Services | 300 | $45M | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, 1-800Accountant implemented Salesforce Agentforce Service Agent to scale customer support capacity during peak tax season. The deployment uses Salesforce Agentforce Service Agent in the Chatbots and Conversational AI category to provide 24/7 digital labor for frontline client engagement and tax guidance, enabling immediate answers to common and complex inquiries.
The implementation configures agentic AI workflows that reason across client data sets, including audit logs and support history, to surface personalized responses such as tax return status and deductible charity guidance. Functional capabilities implemented emphasize automated intake, conversational question answering, and escalation routing so human representatives handle higher complexity work.
Architecturally the solution is embedded on the Salesforce Platform and harmonizes data via Data Cloud, while operating alongside Sales Cloud and Service Cloud and Customer 360 components to maintain a unified client record. Agentforce also references trusted public sources such as the IRS website for authoritative answers, creating a blended knowledge fabric of internal and external content to reduce hold times and unnecessary phone calls.
Governance and rollout centered on designing, developing, and deploying trusted agents within existing support processes, enabling service teams to operate with augmented digital labor during surges. Outcomes reported by the company include Agentforce resolving up to 50% of incoming requests and handling over 1,000 client engagements in the first 24 hours, freeing staff to focus on complex tasks while supporting nationwide small business clients.
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ADP | Professional Services | 65200 | $20.6B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, ADP implemented Salesforce Agentforce Service Agent to modernize client service workflows using Chatbots and Conversational AI. The deployment is part of an expanded collaboration with Salesforce that unites ADP data and insights on the Salesforce Customer 360 platform and leverages Data Cloud and Salesforce generative AI to surface answers for client inquiries in real time.
Salesforce Agentforce Service Agent is configured to query thousands of ADP FAQ and knowledge articles and to produce instant, conversational responses for service teams. Functional capabilities implemented include generative AI-driven knowledge retrieval, conversational response generation, and integration with Customer 360 records to provide context-aware answers, enabling agents to reference action-oriented knowledge derived from enterprise data.
The implementation targets ADP service and support functions that serve more than one million clients, aligning HCM domain knowledge with a centralized knowledge management layer. Governance has been framed around unifying data and insights into a single knowledge surface for agents, with process changes to funnel enterprise content into AI-queryable knowledge assets, and the stated outcome is empowering service teams to provide real-time, quick responses and make employees more productive and efficient.
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City of Kyle, TX | Government | 420 | $273M | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, the City of Kyle, Texas deployed Salesforce Agentforce Service Agent under the Chatbots and Conversational AI category to centralize constituent engagement and automate common service requests. The implementation was positioned to provide a scalable service model for city hall, enabling 24/7 access to information and transparent tracking of requests ranging from pothole reports to council meeting inquiries, and city leadership reported that Agentforce has greatly enhanced customer experience, operational efficiency, and cost containment, said Jesse Elizondo Assistant City Manager.
The deployment leverages Salesforce Agentforce Service Agent capabilities including prebuilt public sector actions and conversational agent templates, with configuration performed via Agent Builder using plain language topic definitions and additional guardrails. Implemented functional modules include Complaint Management actions for grouping and trending constituent issues, Compliance Management actions to recommend potential code violations and generate regulatory documentation, and Recruitment Management actions to assist with resume matching and applicant engagement, while agents also support benefit application workflows for constituents.
Architecturally the solution is built on Salesforce Public Sector Solutions and Data Cloud, using the Atlas Reasoning Engine to drive ensemble retrieval augmented generation for precise responses, and it integrates with existing Salesforce business logic through Flows, Apex, MuleSoft APIs, and prompt templates. The implementation runs on AWS and is available through the AWS Marketplace, with the Salesforce Trust Layer providing features such as dynamic grounding, zero data retention, and toxicity detection to meet public sector compliance requirements including FedRAMP High, Protected-B, and IRAP.
Operational coverage emphasizes constituent services, code enforcement, compliance officers, and HR recruitment workflows, with non-technical municipal teams empowered to tailor agents and deploy them in weeks rather than months. Governance was framed around guardrails embedded in Agent Builder and Data Cloud driven context, enabling agents to act within defined rules while sourcing structured and unstructured data from apps, data lakes, emails, documents, and other systems to support accurate, auditable decisioning.
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Leisure and Hospitality | 32000 | $3.5B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Manufacturing | 4000 | $550M | New Zealand | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
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Manufacturing | 68000 | $18.9B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
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Transportation | 90000 | $4.8B | United Kingdom | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
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Non Profit | 223883 | $100.1B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Automotive | 3100 | $1.6B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Automotive | 2508 | $600M | United Kingdom | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Showing 1 to 10 of 17 entries
Buyer Intent: Companies Evaluating Salesforce Agentforce Service Agent
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Agentforce Service Agent. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Agentforce Service Agent for Chatbots and Conversational AI include:
- Iclous, a United States based Professional Services organization with 180 Employees
- Australian Department of Finance, a Australia based Government company with 1400 Employees
- IMT Ghaziabad, a India based Education organization with 490 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Agentforce Service Agent Coverage
Salesforce Agentforce Service Agent is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Agentforce Service Agent, from small firms to large enterprises across 21+ industries.
Organizations such as Kaiser Permanente, ADP, Goodyear, Williams-Sonoma and Heathrow are recorded users of
Salesforce Agentforce Service Agent for Chatbots and Conversational AI.
Companies using Salesforce Agentforce Service Agent are most concentrated in Non Profit, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Salesforce Agentforce Service Agent are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Agentforce Service Agent across Americas, EMEA, and APAC.
Companies using Salesforce Agentforce Service Agent range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 23.53%, large organizations with 1,001-10,000 employees - 35.29%, and global enterprises with 10,000+ employees - 41.18%.
Customers of Salesforce Agentforce Service Agent include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Agentforce Service Agent customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.