List of Salesforce Agentforce Service Agent Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Agentforce Service Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Agentforce Service Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Agentforce Service Agent for Chatbots and Conversational AI include: Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion, ADP, a United States based Professional Services organisation with 67000 employees and revenues of $21.80 billion, Goodyear, a United States based Manufacturing organisation with 68000 employees and revenues of $18.88 billion, Williams-Sonoma, a United States based Retail organisation with 19600 employees and revenues of $7.71 billion, Heathrow, a United Kingdom based Transportation organisation with 90000 employees and revenues of $4.76 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Agentforce Service Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Agentforce Service Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-800Accountant | Professional Services | 300 | $45M | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, 1-800Accountant implemented Salesforce Agentforce Service Agent to scale customer support capacity during peak tax season. The deployment uses Salesforce Agentforce Service Agent in the Chatbots and Conversational AI category to provide 24/7 digital labor for frontline client engagement and tax guidance, enabling immediate answers to common and complex inquiries.
The implementation configures agentic AI workflows that reason across client data sets, including audit logs and support history, to surface personalized responses such as tax return status and deductible charity guidance. Functional capabilities implemented emphasize automated intake, conversational question answering, and escalation routing so human representatives handle higher complexity work.
Architecturally the solution is embedded on the Salesforce Platform and harmonizes data via Data Cloud, while operating alongside Sales Cloud and Service Cloud and Customer 360 components to maintain a unified client record. Agentforce also references trusted public sources such as the IRS website for authoritative answers, creating a blended knowledge fabric of internal and external content to reduce hold times and unnecessary phone calls.
Governance and rollout centered on designing, developing, and deploying trusted agents within existing support processes, enabling service teams to operate with augmented digital labor during surges. Outcomes reported by the company include Agentforce resolving up to 50% of incoming requests and handling over 1,000 client engagements in the first 24 hours, freeing staff to focus on complex tasks while supporting nationwide small business clients.
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ADP | Professional Services | 67000 | $21.8B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, ADP implemented Salesforce Agentforce Service Agent to modernize client service workflows using Chatbots and Conversational AI. The deployment is part of an expanded collaboration with Salesforce that unites ADP data and insights on the Salesforce Customer 360 platform and leverages Data Cloud and Salesforce generative AI to surface answers for client inquiries in real time.
Salesforce Agentforce Service Agent is configured to query thousands of ADP FAQ and knowledge articles and to produce instant, conversational responses for service teams. Functional capabilities implemented include generative AI-driven knowledge retrieval, conversational response generation, and integration with Customer 360 records to provide context-aware answers, enabling agents to reference action-oriented knowledge derived from enterprise data.
The implementation targets ADP service and support functions that serve more than one million clients, aligning HCM domain knowledge with a centralized knowledge management layer. Governance has been framed around unifying data and insights into a single knowledge surface for agents, with process changes to funnel enterprise content into AI-queryable knowledge assets, and the stated outcome is empowering service teams to provide real-time, quick responses and make employees more productive and efficient.
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City of Kyle, TX | Government | 420 | $273M | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, the City of Kyle, Texas deployed Salesforce Agentforce Service Agent under the Chatbots and Conversational AI category to centralize constituent engagement and automate common service requests. The implementation was positioned to provide a scalable service model for city hall, enabling 24/7 access to information and transparent tracking of requests ranging from pothole reports to council meeting inquiries, and city leadership reported that Agentforce has greatly enhanced customer experience, operational efficiency, and cost containment, said Jesse Elizondo Assistant City Manager.
The deployment leverages Salesforce Agentforce Service Agent capabilities including prebuilt public sector actions and conversational agent templates, with configuration performed via Agent Builder using plain language topic definitions and additional guardrails. Implemented functional modules include Complaint Management actions for grouping and trending constituent issues, Compliance Management actions to recommend potential code violations and generate regulatory documentation, and Recruitment Management actions to assist with resume matching and applicant engagement, while agents also support benefit application workflows for constituents.
Architecturally the solution is built on Salesforce Public Sector Solutions and Data Cloud, using the Atlas Reasoning Engine to drive ensemble retrieval augmented generation for precise responses, and it integrates with existing Salesforce business logic through Flows, Apex, MuleSoft APIs, and prompt templates. The implementation runs on AWS and is available through the AWS Marketplace, with the Salesforce Trust Layer providing features such as dynamic grounding, zero data retention, and toxicity detection to meet public sector compliance requirements including FedRAMP High, Protected-B, and IRAP.
Operational coverage emphasizes constituent services, code enforcement, compliance officers, and HR recruitment workflows, with non-technical municipal teams empowered to tailor agents and deploy them in weeks rather than months. Governance was framed around guardrails embedded in Agent Builder and Data Cloud driven context, enabling agents to act within defined rules while sourcing structured and unstructured data from apps, data lakes, emails, documents, and other systems to support accurate, auditable decisioning.
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Disneyland Resort | Leisure and Hospitality | 32000 | $3.5B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Disneyland Resort deployed Salesforce Agentforce Service Agent as a Chatbots and Conversational AI solution to augment guest-facing support and postures for customer service at its California resort. The deployment centers on using conversational automation to reduce friction in visitor interactions while extending agent capabilities for complex inquiries.
The implementation of Salesforce Agentforce Service Agent included configuration of virtual agent workflows, natural language understanding for intent classification, automated case creation, and agent assist capabilities that surface knowledge articles and recommended actions to service staff. Conversational workflow design focused on session handoff to human agents for high touch scenarios, scripted escalation paths, and conversational logging for audit and continuous improvement.
Operational coverage targets Disneyland Resort guest services and on-site park operations, aligning automated channels with existing contact points such as web chat and mobile guest interactions. The platform is provisioned as a cloud-native Salesforce application and is configured to operate alongside Disneyland Resort service processes, providing unified conversational context for front-line staff and centralized case records.
Governance emphasizes iterative model tuning, content management for the knowledge base, and revised routing and escalation policies to accommodate AI-assisted workflows. The explicit outcome is stronger support for customer services and improved experiences for visitors at Disneyland Resort through conversational automation powered by Salesforce Agentforce Service Agent.
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Fisher & Paykel | Manufacturing | 4000 | $550M | New Zealand | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Fisher & Paykel implemented Salesforce Agentforce Service Agent to elevate customer support, deploying a solution categorized as Chatbots and Conversational AI to deliver luxury service across a global appliance business with about 4,000 employees operating in over 50 countries. The deployment centers on the Agentforce agentic layer of the Agentforce 360 Platform, unified with Data 360, Service Cloud, and Field Service to create a single, indexed knowledge and operational plane for customer interactions.
Agentforce reasons across Fisher & Paykel’s extensive knowledge base of more than 10,000 articles to triage and guide troubleshooting, and Agentforce generates instant case summaries and semantic search results for agents. Data 360 provides advanced indexing and a custom retriever optimized for semantic search, enabling Salesforce Agentforce Service Agent to pinpoint appliance models and likely faults from natural language descriptions, and to walk customers through step by step troubleshooting to increase automated resolution.
Integration scope includes direct interaction with Service Cloud for intelligent routing and case orchestration, Field Service for technician preparation and parts coordination, and Data 360 for unified data indexing and live inventory visibility. Operational coverage spans customer service teams, service technicians, trade partners and retail or design partners who will access product specs and lead times, with future plans to ingest IoT telemetry from connected appliances to surface proactive signals.
Workflow and governance changes include skills based routing by Service Cloud that factors location and time zone, Agentforce generated account and case summaries to reduce agent search time, and semantic surfacing of the most relevant knowledge base content during calls. Self service booking flows were instrumented so customers can complete appointments directly, and technician workflows were adjusted so dispatched technicians receive full case context and parts requirements, with customer notification protocols such as a text 10 minutes before arrival.
Results reported by Fisher & Paykel are explicit, including 45 percent of service bookings completed online, a 50 percent reduction in call handle times with handle times falling from 12 minutes to under six, and a projection that 65 percent of routine cases will be handled via self service. Fisher & Paykel also reports avoiding the cost and complexity of building a bespoke AI monitoring stack by adopting the Salesforce platform, and expects further gains as Data 360 enables proactive maintenance driven by connected appliance telemetry.
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Manufacturing | 68000 | $18.9B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
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Transportation | 90000 | $4.8B | United Kingdom | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2025 | n/a |
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Non Profit | 223883 | $100.1B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Automotive | 3100 | $1.6B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Automotive | 1312 | $713M | United Kingdom | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Agentforce Service Agent
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Agentforce Service Agent. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Agentforce Service Agent for Chatbots and Conversational AI include:
- Francesca Ramos Law Office, a United States based Professional Services organization with 10 Employees
- Iclous, a United States based Professional Services company with 180 Employees
- Australian Department of Finance, a Australia based Government organization with 1400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Francesca Ramos Law Office | Professional Services | 10 | $2M | United States | 2026-03-20 |
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Iclous | Professional Services | 180 | $34M | United States | 2026-03-05 |
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Australian Department of Finance | Government | 1400 | $400M | Australia | 2026-03-03 |
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Education | 490 | $90M | India | 2026-03-01 |
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Banking and Financial Services | 1071 | $450M | United Kingdom | 2026-02-24 |
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Non Profit | 700 | $50M | United States | 2026-02-19 |
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Professional Services | 11 | $1M | Israel | 2026-02-05 |
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Professional Services | 10 | $1M | France | 2026-01-30 |
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Manufacturing | 100 | $10M | United States | 2026-01-08 |
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Government | 4300 | $1.3B | United States | 2026-01-08 |
FAQ - APPS RUN THE WORLD Salesforce Agentforce Service Agent Coverage
Salesforce Agentforce Service Agent is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Agentforce Service Agent, from small firms to large enterprises across 21+ industries.
Organizations such as Kaiser Permanente, ADP, Goodyear, Williams-Sonoma and Heathrow are recorded users of
Salesforce Agentforce Service Agent for Chatbots and Conversational AI.
Companies using Salesforce Agentforce Service Agent are most concentrated in Non Profit, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Salesforce Agentforce Service Agent are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Agentforce Service Agent across Americas, EMEA, and APAC.
Companies using Salesforce Agentforce Service Agent range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 23.53%, large organizations with 1,001-10,000 employees - 35.29%, and global enterprises with 10,000+ employees - 41.18%.
Customers of Salesforce Agentforce Service Agent include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Agentforce Service Agent customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.