List of SAP Field Service Management Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP Field Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Field Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Field Service Management for Field Service Management include: Schindler Group, a Switzerland based Manufacturing organisation with 69998 employees and revenues of $12.57 billion, Bosch Rexroth, a Germany based Manufacturing organisation with 33800 employees and revenues of $7.53 billion, FAYAT Group, a France based Construction and Real Estate organisation with 21505 employees and revenues of $4.92 billion, Sidel, a France based Manufacturing organisation with 5500 employees and revenues of $2.00 billion, Exide Industries, a India based Manufacturing organisation with 5133 employees and revenues of $1.84 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Field Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Field Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ARKRAY USA | Manufacturing | 200 | $45M | United States | SAP | SAP Field Service Management | Field Service Management | 2019 | n/a |
In 2019, ARKRAY USA implemented SAP Field Service Management to centralize field service operations under a Field Service Management platform. The implementation targeted the company’s service logistics and field technician workflows, with a senior Program and Project Manager accountable for business process design, support model definition, data management and technology configuration.
Configuration work focused on core Field Service Management capabilities including work order lifecycle management, scheduling and dispatch, mobile technician enablement and service reporting. SAP Field Service Management was configured to enforce service workflows, capture on-site transaction data and manage parts consumption tied to service orders.
The deployment included explicit integrations with SAP B1 for ERP master and transaction data, Highjump Edge WMS for parts and inventory flow, EDI channels for supply chain document exchange, Avalar Tax for tax calculations, and Sales Force CRM and Pardot for sales and service lead coordination. These integrations linked service planning, inventory availability, customer records and finance touchpoints, affecting service, sales, logistics and finance functions.
Program governance used integrated project plans and active management of implementation partner relationships from June 2018 through August 2019, with phased configuration, integration testing and support model definition. Operational rollout emphasized aligning support teams and field technicians to new workflows and establishing data management controls while project leadership retained responsibility for process implementation and technology acceptance.
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Azkoyen Group | Manufacturing | 753 | $158M | Spain | SAP | SAP Field Service Management | Field Service Management | 2022 | Avvale |
In 2022, Azkoyen Group deployed SAP Field Service Management to standardize after sales service across its vending systems and payment technologies divisions in Spain. The project was delivered in partnership with Avvale, who assisted in solution selection and defined the integration strategy that paired SAP Field Service Management with SAP Service Cloud, aligning the Field Service Management application to broader customer service processes.
The implementation configured SAP Field Service Management to manage field technicians, create and dispatch work orders, and monitor SLA performance within a centralized service orchestration model. The deployment emphasized digital case to work order flows and mobile workforce management capabilities common to Field Service Management solutions, with specific configuration for SLA tracking and customer retention workflows.
SAP Field Service Management was integrated with SAP Service Cloud, the company ERP system, and operationalized alongside the payment technologies division flagship product Cashlogy, enabling technicians to access device level data and service histories during visits. Operational scope was limited to after sales and customer retention service in the vending systems and payment technologies divisions in Spain, creating a consistent service experience across those business units.
Governance and process changes included standardizing incident resolution procedures, centralizing SLA monitoring, and instituting an end to end digital management workflow for customer retention service. As an explicit outcome of the work with Avvale, the two divisions increased compliance with service level agreements to above 97%.
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Balta Group | Manufacturing | 2500 | $313M | Belgium | SAP | SAP Field Service Management | Field Service Management | 2019 | Amista |
In 2019 Balta Group implemented SAP Field Service Management. SAP Field Service Management, categorized as Field Service Management, was deployed by Amista to centralize maintenance operations across Balta’s Belgian plants and the St-Baafs-Vijve site, covering nearly 300 internal and external technicians and expanding as needs grew.
The implementation delivered a user-friendly planning board and a mobile app for technicians, with predefined checklists, the ability to create and prioritize rush orders from the field, and drag and drop dispatching for planners. Core capabilities configured include time registration, material consumption on mobile devices, attachment and access to documentation and pictures, and support for multiple service order types to handle both curative and preventive work.
SAP Field Service Management was integrated with Balta’s SAP ERP backbone, with maintenance orders created in SAP ERP and transferred to FSM based on status, and material consumption linked to the Materials Management module. Equipment and functional location master data, stock levels, and service order types were synchronized to enable live inventory accuracy and automated posting of hours back to SAP, and an initial standard integration required adaptation before recent releases allowed removal of most custom developments.
Governance and rollout emphasized harmonization across plants, reliable on‑site connectivity, and stable mobile devices, with Balta selecting Apple iPhone for field use. Implementation partner Amista provided technical SAP expertise and a maintenance and service foundation, and Balta highlighted that user adoption and ongoing support were critical, noting that operational and management doubts and the Covid 19 situation slowed the rollout in places.
Explicit outcomes reported by Balta include better insights and more detailed time and cost registration, improved visibility into expensive equipment, standardized automated reporting and KPI delivery, digitization enabling paperless management, reduced administrative workload for the warehouse manager, and more detailed online feedback from technicians. The operational shift is illustrated by a before and after process, where printed work orders and paper time capture were replaced by mobile notifications, planner-driven approvals and planning, and automatic transmission of technician hours to SAP.
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Bosch Rexroth | Manufacturing | 33800 | $7.5B | Germany | SAP | SAP Field Service Management | Field Service Management | 2023 | n/a |
In 2023, Bosch Rexroth implemented SAP Field Service Management to consolidate disparate country and business unit service tools into a single pilot template. The Field Service Management deployment targeted real-time scheduling, skills-based technician dispatch, and seamless mobile access to customer and service history to improve response times and customer experience.
Implementation delivered core modules including skills-based scheduling, routing and resource allocation, mobile technician workflows with timesheet capture, guided service checklists that feed sales lead data, and self-service appointment and job-tracking portals. SAP Field Service Management was configured to reduce manual time entry by capturing hours on mobile devices, enabling immediate availability of service data for invoicing and shortening reporting cycles from weeks to days.
Integration architecture emphasized non-invasive ERP connectivity and CRM handoff, without requiring changes to existing back-end ERP systems. Automated booking and an interface that transfers guided lead data into the customer relationship management tool were implemented, while mobile apps and remote expert collaboration channels provided technicians on site with access to customer databases, service history, and expert support.
Operational scope spanned multiple countries and business units, delivered initially as a pilot to establish a common Field Service Management template and harmonize execution across regions. Governance prioritized standardization to meet local regulations and legal requirements, enforcing common quality standards and standardized workflows. Bosch Rexroth reported increased workforce productivity, positive customer feedback on digitalized service, reduced manual reporting effort, and notable growth in revenue generation driven by guided lead capture integrated into the FSM workflows.
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Brandschutz Ettiswil | Retail | 30 | $5M | Switzerland | SAP | SAP Field Service Management | Field Service Management | 2021 | Coresystems |
In 2021, Brandschutz Ettiswil implemented SAP Field Service Management together with SAP Business One to digitize field operations and service documentation. The Field Service Management deployment was focused on the company’s field workforce that maintains hand-held fire extinguishers and produces hoses, supporting daily operations of 14 service technicians working across Switzerland.
The implementation configured SAP Field Service Management to provision monthly work packs onto technician tablets, enable on-site maintenance reporting, capture digital customer acknowledgements, and generate automated service reports delivered by email. Asset management capabilities were implemented to record every fire extinguisher and maintain an accessible service history, aligning field mobility, digital service reporting, and customer-facing documentation within the Field Service Management workflow.
The project involved Data Unit AG as the SAP Business One competence partner and Coresystems as the SI/VAR for solution contextualization and case publication. Integration points tied SAP Field Service Management to SAP Business One for operational continuity, including sending service reports to the Ettiswil fire protection office for verification and feeding billable activities into the ERP billing process.
Governance and rollout targeted the back office and field technician teams, with training that emphasized tablet-driven workflows and online updates to customer and location data. Reported outcomes included real-time access to operational data for the owner, streamlined offer generation in the back office, improved customer communication through immediate emailed reports, and broader visibility into extinguisher inventories and service histories enabled by the combined SAP Business One and SAP Field Service Management deployment.
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Utilities | 350 | $60M | Switzerland | SAP | SAP Field Service Management | Field Service Management | 2021 | n/a |
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Manufacturing | 5133 | $1.8B | India | SAP | SAP Field Service Management | Field Service Management | 2020 | n/a |
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Construction and Real Estate | 21505 | $4.9B | France | SAP | SAP Field Service Management | Field Service Management | 2019 | Notion Edge |
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Oil, Gas and Chemicals | 450 | $290M | United States | SAP | SAP Field Service Management | Field Service Management | 2017 | n/a |
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Manufacturing | 2062 | $483M | Switzerland | SAP | SAP Field Service Management | Field Service Management | 2021 | Coresystems |
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Buyer Intent: Companies Evaluating SAP Field Service Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP Field Service Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP Field Service Management for Field Service Management include:
- FIS-ASP, a Germany based Professional Services organization with 45 Employees
- Norwegian University of Science and Technology, a Norway based Education company with 9159 Employees
- Airservices Australia, a Australia based Professional Services organization with 3642 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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FIS-ASP | Professional Services | 45 | $8M | Germany | 2026-04-02 |
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Norwegian University of Science and Technology | Education | 9159 | $1.0B | Norway | 2026-03-16 |
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Airservices Australia | Professional Services | 3642 | $710M | Australia | 2026-03-12 |
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Banking and Financial Services | 106789 | $57.1B | Switzerland | 2026-03-06 |
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Professional Services | 15 | $2M | United States | 2026-02-02 |
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Transportation | 210 | $63M | United States | 2026-01-26 |
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Retail | 350 | $26M | United States | 2026-01-05 |
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Professional Services | 14815 | $2.7B | Finland | 2025-12-02 |
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Professional Services | 33000 | $12.7B | United Arab Emirates | 2025-09-30 |
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Banking and Financial Services | 12 | $2M | United States | 2025-09-11 |
FAQ - APPS RUN THE WORLD SAP Field Service Management Coverage
SAP Field Service Management is a Field Service Management solution from SAP.
Companies worldwide use SAP Field Service Management, from small firms to large enterprises across 21+ industries.
Organizations such as Schindler Group, Bosch Rexroth, FAYAT Group, Sidel and Exide Industries are recorded users of
SAP Field Service Management for Field Service Management.
Companies using SAP Field Service Management are most concentrated in Manufacturing and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using SAP Field Service Management are most concentrated in Switzerland, Germany and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Field Service Management across Americas, EMEA, and APAC.
Companies using SAP Field Service Management range from small businesses with 0-100 employees - 5.26%, to mid-sized firms with 101-1,000 employees - 42.11%, large organizations with 1,001-10,000 employees - 31.58%, and global enterprises with 10,000+ employees - 21.05%.
Customers of SAP Field Service Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Field Service Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.