List of SAP HCM AskHR Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6227-7-47474
Professional Services
26944
$23.2B
Since 2010, our global team of researchers has been studying SAP HCM AskHR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP HCM AskHR for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP HCM AskHR for HR Service Delivery include: Costco, a United States based Retail organisation with 333000 employees and revenues of $254.45 billion, Kohl's Department Stores, a United States based Retail organisation with 87000 employees and revenues of $17.48 billion, American Family Insurance, a United States based Insurance organisation with 12500 employees and revenues of $17.10 billion, Stanley Black & Decker, a United States based Manufacturing organisation with 50000 employees and revenues of $15.78 billion, Ricoh USA, a United States based Professional Services organisation with 20000 employees and revenues of $5.00 billion and many others.
Contact us if you need a completed and verified list of companies using SAP HCM AskHR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP HCM AskHR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Family Insurance | Insurance | 12500 | $17.1B | United States | SAP | SAP HCM AskHR | HR Service Delivery | 2007 | n/a |
In 2007, American Family Insurance implemented SAP HCM AskHR to centralize HR service delivery across business units operating in multiple states. SAP HCM AskHR was deployed as the primary employee inquiry channel and case management layer, aligning with the companys HR Service Delivery objectives and the internal Ask HR function that had been established by HR leadership.
Configuration emphasized HR Service Delivery capabilities including case management, an employee self service portal, knowledge management and a service catalog, workflow routing for inquiries and escalation, and reporting to monitor service performance. Because benefits administration had been outsourced in 2006, SAP HCM AskHR was configured to prioritize inquiry resolution, policy guidance and routing to subject matter experts rather than direct benefits transaction processing.
Operational coverage spanned HR business partners, Centers of Expertise and business unit managers across multiple states, reflecting the established model of primary HR points of contact and account management. Ask HR processes were aligned with business functions such as talent acquisition, organizational design, performance management, succession planning, talent development, compensation, employee relations and employee engagement, providing standardized intake and escalation pathways to those HR teams.
Governance and rollout were led internally by an Ask HR manager who established departmental plans, staffing, budget, processes and continuous improvement metrics for service delivery. A prior review of HR structure and service delivery informed policy and escalation design within SAP HCM AskHR, and continuous measured improvements in HR service delivery and customer satisfaction were explicit operating objectives following the deployment.
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Costco | Retail | 333000 | $254.5B | United States | SAP | SAP HCM AskHR | HR Service Delivery | 2017 | n/a |
In 2017, Costco implemented SAP HCM AskHR in HR Service Delivery. The SAP HCM AskHR application served as a centralized HR service delivery layer to act as a liaison between employees and external agencies for health, dental, life and related benefits across Costco operations.
The deployment emphasized transactional HR service workflows and case management capabilities, including an Ask HR email queue handling roughly 150 weekly queries, standardized documentation and FAQs to route employees to self-service resources, and a structured mailing procedure for National Medical Support Notice Administration. Functional activities included benefits intake and termination processing, outreach and notifications, and compliance verification tied to time and attendance policies.
Integrations were limited to explicitly stated connections, notably benefits processing coordination with WTW to ensure parties were notified of benefit acceptances or terminations. Operational scope covered servicing over 500 warehouses nationwide and participating in semi-annual auditing cycles, with personal accountability documented for verification of compliance for more than 10,000 employees.
Governance and process controls were formalized to meet a mandated 24 hour response time for employee inquiries, and audit participation reinforced policy adherence. A procedural change in the mailing workflow for National Medical Support Notice Administration reduced response time from two weeks to under seven days and helped prevent potential legal penalties, demonstrating a targeted operational risk mitigation outcome.
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Kohl's Department Stores | Retail | 87000 | $17.5B | United States | SAP | SAP HCM AskHR | HR Service Delivery | 2015 | n/a |
In 2015, Kohl's Department Stores implemented SAP HCM AskHR to operationalize HR Service Delivery for associate onboarding, recruiting, payroll exception handling, compliance tracking, and associate engagement. The deployment was positioned to support core HR productivity by administering new hire workflows, compliance programs, and ongoing HR service intake during standard Monday to Friday 7 am to 3:30 pm operations.
SAP HCM AskHR was configured to manage end to end new associate onboarding and recruiting activities, including preparation of recruiting materials for onsite job fairs, scheduling interviews and orientations, facilitation of new hire and benefits orientation sessions, and processing new hire documentation and onsite drug tests. The application also supported communication and engagement functions, such as intake and redirection of associate questions through AskHR, scheduling and administration of the Kohl's Volunteer Program, and participation in internal committees for activities, safety, and wellness.
Integrations and operational touch points included recorded HR activity in ServiceNow for case tracking and auditability, and updates to Workday for all employee status changes. SAP HCM AskHR was used alongside timekeeping and scheduling systems to ensure accurate payroll and schedule data entry, process payroll exceptions, manage job posting and termination workflows, and record leave of absence, ADA, and workers compensation events.
Governance and workflow responsibilities embedded in the implementation encompassed administration of non exempt performance review processes, monitoring execution of associate reviews and pay progression, maintenance and audit of personnel files, tracking safety and ethics training completion, and educating supervisors on policies and procedures. The role set emphasized accurate documentation practices and routine tracking of new hire touchbases, behavior, attendance, and performance counseling to support compliance and record keeping.
The implementation explicitly supported HR productivity and accurate recording of HR activity as stated in Kohl's business impact statement, with SAP HCM AskHR serving as the central HR Service Delivery application for onboarding, compliance administration, payroll exception handling, and associate engagement at Kohl's Department Stores.
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Professional Services | 20000 | $5.0B | United States | SAP | SAP HCM AskHR | HR Service Delivery | 2019 | n/a |
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Manufacturing | 50000 | $15.8B | United States | SAP | SAP HCM AskHR | HR Service Delivery | 2019 | n/a |
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Utilities | 1150 | $300M | Philippines | SAP | SAP HCM AskHR | HR Service Delivery | 2016 | n/a |
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Professional Services | 26389 | $781M | Sweden | SAP | SAP HCM AskHR | HR Service Delivery | 2017 | n/a |
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Buyer Intent: Companies Evaluating SAP HCM AskHR
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP HCM AskHR. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP HCM AskHR for HR Service Delivery include:
- Datos Insights, a United States based Professional Services organization with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP HCM AskHR Coverage
SAP HCM AskHR is a HR Service Delivery solution from SAP.
Companies worldwide use SAP HCM AskHR, from small firms to large enterprises across 21+ industries.
Organizations such as Costco, Kohl's Department Stores, American Family Insurance, Stanley Black & Decker and Ricoh USA are recorded users of
SAP HCM AskHR for HR Service Delivery.
Companies using SAP HCM AskHR are most concentrated in Retail, Insurance and Manufacturing, with adoption spanning over 21 industries.
Companies using SAP HCM AskHR are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP HCM AskHR across Americas, EMEA, and APAC.
Companies using SAP HCM AskHR range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 14.29%, and global enterprises with 10,000+ employees - 85.71%.
Customers of SAP HCM AskHR include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP HCM AskHR customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.