List of SAP S/4 HANA - Policy Management (FS-PM) Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP S/4 HANA - Policy Management (FS-PM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP S/4 HANA - Policy Management (FS-PM) for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP S/4 HANA - Policy Management (FS-PM) for Insurance Policy Administration include: Talanx, a Germany based Insurance organisation with 24059 employees and revenues of $47.44 billion, Vienna Insurance Group, a Austria based Insurance organisation with 25947 employees and revenues of $10.28 billion, Medibank Health Solutions, a Australia based Healthcare organisation with 3640 employees and revenues of $5.26 billion, WIENER STaDTISCHE VERSICHERUNG Vienna Insurance Group, a Austria based Insurance organisation with 4000 employees and revenues of $3.52 billion and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Medibank Health Solutions | Healthcare | 3640 | $5.3B | Australia | SAP | SAP S/4 HANA - Policy Management (FS-PM) | Insurance Policy Administration | 2014 | n/a |
In 2014, Medibank Health Solutions implemented SAP S/4 HANA - Policy Management (FS-PM) for Insurance Policy Administration. The program was executed as a multi-year transformation to update a 30-year health insurance administration environment and consolidate policy servicing onto an SAP-based Health Insurance / Policy Management platform.
The implementation centered on SAP S/4 HANA - Policy Management (FS-PM), focusing on core policy administration capabilities including policy lifecycle management, in-force policy servicing, endorsements, and renewals aligned to Australian insurance rules. Configuration emphasized FS-PM modules to centralize policy objects, product definitions, and contract accounting to support sustained in-force policy management.
A major element was large-scale data migration and consolidation, moving approximately 3.7 million customer policies onto the SAP platform to create a single source of in-force policy records. Deployment architecture was SAP S/4 HANA based, delivering consolidated policy ledgers and unified policy master data to support operational teams.
Operational scope covered insurance operations across Australia and impacted policy administration and servicing functions within Medibank Health Solutions. Governance followed a phased multi-year rollout with data consolidation and service stabilization objectives, delivering large-scale data migration and consolidation benefits for in-force policy management.
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Talanx | Insurance | 24059 | $47.4B | Germany | SAP | SAP S/4 HANA - Policy Management (FS-PM) | Insurance Policy Administration | 2010 | SAP |
In 2010, Talanx implemented SAP S/4 HANA - Policy Management (FS-PM) to consolidate and standardize policy administration across its property & casualty subsidiaries including HDI-Gerling in Germany. SAP S/4 HANA - Policy Management (FS-PM) is an Insurance Policy Administration platform that Talanx selected to automate policy processes, speed tariff and product rollout, and improve customer service through integrated back-end policy management.
The implementation focused on core policy administration capabilities and centralized product and tariff configuration, including policy issuance, endorsement and renewal workflows, plus rule-driven underwriting and workflow automation consistent with Insurance Policy Administration best practices. Configuration work emphasized a central product model to enable faster product lifecycle management and consistent policy data models across subsidiaries.
The program was delivered by SAP as the vendor and implementation partner, and governance concentrated on standardizing configuration, business rules, and release processes across the German P&C entities. Rollout and operational change prioritized consolidation of policy administration functions and alignment of operational procedures to support accelerated tariff and product rollout and more consistent customer service handling.
The project aims were explicit, focused on automating policy processes, speeding tariff and product rollout, and improving customer service through a unified back-end policy management platform. Implementation choices emphasized centralized configuration and standardized workflows to reduce variation across Talanx property and casualty operations in Germany.
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Vienna Insurance Group | Insurance | 25947 | $10.3B | Austria | SAP | SAP S/4 HANA - Policy Management (FS-PM) | Insurance Policy Administration | 2009 | BearingPoint |
In 2009, Vienna Insurance Group implemented SAP S/4 HANA - Policy Management (FS-PM) under a companywide SMILE program, targeting Insurance Policy Administration across its Austria and Central and Eastern Europe operations. The program positioned the SAP S/4 HANA - Policy Management (FS-PM) application as the core policy administration platform to standardize policy data models and lifecycle workflows across regional subsidiaries.
The SMILE deployment included SAP for Insurance modules beyond FS-PM, specifically Claims Management FS-CM and Collections & Disbursement FS-CD, with configuration work focused on policy lifecycle orchestration, premium billing and collections workflows, and claims intake alignment. Implementation activities emphasized template-based configuration, common master data definitions and automated process flows consistent with Insurance Policy Administration functional patterns.
BearingPoint provided implementation support and system integration services during the rollout, coordinating module configuration, testing and cutover activities across multiple country teams. Operational coverage spanned group business functions for policy administration, claims handling and collections, with deployment sequencing aligned to the company program governance model.
Governance under the SMILE program enforced cross-subsidiary process standardization and centralized configuration controls to harmonize systems and improve operational alignment across the group. The initiative explicitly targeted harmonization of policy administration, claims and collections processes to reduce fragmentation across regional subsidiaries.
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Insurance | 4000 | $3.5B | Austria | SAP | SAP S/4 HANA - Policy Management (FS-PM) | Insurance Policy Administration | 2004 | Msg Systems |
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