List of SAP SuccessFactors Employee Central Service Center Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP SuccessFactors Employee Central Service Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP SuccessFactors Employee Central Service Center for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP SuccessFactors Employee Central Service Center for HR Service Delivery include: Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion, Ernst & Young, a United Kingdom based Professional Services organisation with 406209 employees and revenues of $51.20 billion, Paccar, a United States based Automotive organisation with 30100 employees and revenues of $33.66 billion, Royal London Unit Trust Managers, a United Kingdom based Banking and Financial Services organisation with 4400 employees and revenues of $13.30 billion and many others.
Contact us if you need a completed and verified list of companies using SAP SuccessFactors Employee Central Service Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allstate | Insurance | 55000 | $67.7B | United States | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2019 | IBM |
In 2019 Allstate implemented SAP SuccessFactors Employee Central Service Center to operationalize HR Service Delivery across employee, manager, and delegate support channels. The deployment centralized end to end inquiries for Employee Central, HR policy and guidelines, manager self service, payroll and timekeeping, compensation, organizational management, and Talent Connection within a single service center platform.
Configuration focused on service catalog and case management capabilities native to SAP SuccessFactors Employee Central Service Center, with structured request types for payroll and timekeeping tickets, compensation inquiries, organizational data updates, and Talent Connection cases. Knowledge management and templated agent responses were configured to support consistent handling of HR policy and guidelines, and manager self service workflows were instrumented to enable role based request submission and approvals.
Operational integrations were implemented between SAP SuccessFactors Employee Central Service Center and Employee Central records to surface employee data during case intake and to validate organizational management changes at time of request. The implementation covered HR, payroll, talent management, and manager support functions, with support workflows designed for employees, managers, and delegated administrators. Implementation services and project delivery were provided by Ibm.
Governance and operating model changes included centralizing triage and escalation paths, defining service level expectations for HR Service Delivery, and establishing knowledge base governance to maintain HR policy content. The solution positioned SAP SuccessFactors Employee Central Service Center as the primary intake and orchestration layer for HR inquiries, enabling standardized case handling and role based access controls across Allstate HR and people operations teams.
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American Airlines | Transportation | 136900 | $54.2B | United States | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2016 | n/a |
In 2016, American Airlines implemented SAP SuccessFactors Employee Central Service Center to consolidate HR service interactions under a single platform. The deployment targeted the HR Service Delivery category, centralizing case management and employee service workflows to support HR and payroll operational functions.
The implementation included SAP SuccessFactors Employee Central Service Center as part of a broader SAP SuccessFactors HCM Suite footprint, configured to provide case management, knowledge management, service catalog capabilities, and workflow orchestration typical of HR Service Delivery platforms. Configuration work emphasized employee profile synchronization and automated routing of HR inquiries, aligning Service Center queues with functional HR domains such as benefits, payroll queries, and employee records.
Architecturally the solution was delivered as a cloud-hosted SuccessFactors instance integrated with on premise and cloud systems in American Airlines technology stack. Explicit integrations included SAP ERP Payroll for payroll data reconciliation, SAP Security for role and access alignment, Microsoft Azure hosted Spring and .NET stack applications for adjacent HR workflows and portals, and Kronos Workforce Central for workforce timekeeping data. Architectural artifacts and solution patterns were maintained in Troux Architect by the principal cloud architecture team to document interfaces and governance.
Governance for the deployment was structured around the internal architecture and security teams, with configuration artifacts and change records retained in Troux Architect and operational ownership spanning HR, payroll operations, IT integration, and security. The implementation narrative centers on using SAP SuccessFactors Employee Central Service Center to standardize HR Service Delivery processes and integrate employee service routing across enterprise HR and workforce systems.
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Arco | Distribution | 1500 | $388M | United Kingdom | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2016 | n/a |
In 2016 Arco implemented SAP SuccessFactors Employee Central Service Center as its HR Service Delivery platform. The deployment was executed as part of a wider SAP SuccessFactors program that included Performance, Compensation, Learning, HR and Payroll modules and Employee Self Service, backed by a £300K investment. The implementation was designed to centralize HR case handling and shift first line HR advice to a dedicated HR Service Centre team, relieving HR Business Partners of routine administration.
SAP SuccessFactors Employee Central Service Center was configured to support centralized case management, employee self service workflows, and HR operations processes in alignment with performance, compensation, learning, HR and payroll functional modules. The program included a structured 12 month development path and job role evaluation, which regraded and transitioned HR Assistants into HR Advisers to support frontline advisory work. Role redesign and process standardization were core to the configuration approach.
Operationally the rollout focused on the HR Service Centre comprising three HR Administrators and a Reward Specialist, extending support to line managers and colleagues across Arcos distribution organization in the United Kingdom. The implementation reintroduced the Willis Towers Watson job evaluation system and process to underpin a new Global Grading policy and structured job evaluation program. Integration points centered on aligning SuccessFactors module workflows with rewards and payroll operations and with the reinstated job evaluation process.
Governance changes included establishing HR Operations P&L control, instituting invoice approval processes, and relaunching the company engagement survey to align with the new HR Service Delivery model. The program was led internally by the lead HR business partner and recorded as a successful launch, with Arco noted as the first in the UK to purchase and launch the full suite of SuccessFactors modules.
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Babcock International Group | Aerospace and Defense | 28343 | $5.7B | United Kingdom | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2018 | Tata Consultancy Services (TCS) |
In 2018 Babcock International Group deployed SAP SuccessFactors Employee Central Service Center. The SAP SuccessFactors Employee Central Service Center was operated inside a Shared Service Centre in Portsmouth United Kingdom and staffed by HR administrators delivering transactional HR activities across business units, and Tata Consultancy Services TCS served as the systems integrator for implementation and early operations.
Operational configuration emphasized HR Service Delivery capabilities, including case management, employee record updates, new starter administration, leaver processing, annual leave and sickness recording, secondments and permanent transfers. Agents processed inbound Remedy tickets and maintained training documentation and wallboard updates, reflecting configuration of case queues and SLA driven routing within the Employee Central Service Center.
Functional execution tied the SAP SuccessFactors Employee Central Service Center to core SAP records and payroll related processes, producing daily STATs and a weekly Leavers Report while surfacing data replication errors for remediation. Support activity explicitly included work on the Accelerated Payroll Project, indicating operational integration between the service center case handling and payroll data flows.
Governance centered on contractually agreed SLAs and structured escalation paths to BU HR teams and managers, with documented procedures for ticket resolution and training for service center staff. The operational window cited runs from July 2018 to April 2019 for HR Administrator staffed coverage, demonstrating a staffed service desk model within the Shared Service Centre.
Overall the deployment framed SAP SuccessFactors Employee Central Service Center as a focused HR Service Delivery platform supporting transactional HR, payroll adjacency and data replication monitoring, with Tata Consultancy Services TCS delivering implementation services and the Shared Service Centre executing day to day HR support to business units.
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BLS | Transportation | 3700 | $500M | Switzerland | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2024 | n/a |
In 2024, BLS implemented SAP SuccessFactors Employee Central Service Center from SAP as part of a cloud HCM rollout in the HR Service Delivery category, using the SAP standard content activation service to accelerate adoption. The program began with SAP SuccessFactors Employee Central as the first module and migrated master data from the on-premise SAP ERP Human Capital Management solution, establishing a single HR data source to standardize core processes. The implementation target was to adopt at least 80% of processes as standard, with minor configuration adjustments to meet specific BLS requirements.
BLS now uses all modules of SAP SuccessFactors HCM, configured with SAP best-practice content to technically map the entire HR-related career from application through exit. SAP SuccessFactors Employee Central Service Center functions as the central HR Service Delivery platform, enabling unified master data management, process orchestration, onboarding, employee dossier management, document workflows, and automated contract creation. The approach emphasized activating complete business processes rather than a module-by-module rollout to speed time to value and reduce integration complexity.
The implementation included integration of SAP SuccessFactors Document Management Core by OpenText as the employee dossier solution, leveraging deep integration for document life-cycle management, role-based permissions, workflow-based uploads, and automated storage of signed contracts. Payroll, time management, and shared services remain on premise, and the roadmap identifies integration points including the train personnel planning tool with time management and payroll, plus interfaces for rarely used subprocesses such as requests for unpaid leave. Those planned integrations are positioned to further reduce administrative effort once connected.
Governance and change management were embedded in the rollout, with roles and teams defined and internal structures aligned to process ownership where possible. A project committee with representation from key internal customer groups maintained continuous company-wide communication, and targeted training was provided to relevant user groups to drive adoption. HR initially expressed skepticism due to changed responsibilities, but stakeholders report benefits such as congruent data across the system and the disappearance of media breaks, and employees are increasingly thinking in end-to-end processes.
BLS positions the SAP SuccessFactors Employee Central Service Center deployment as aligned with its strategy to manage resources through more efficient processes via digitalization. The system was positively received, and in 2024 Handelszeitung ranked BLS No. 1 in the Swiss railway industry and 11th out of 250 employers overall, which company leadership cites as confirmation that recent HR modernization efforts are on the right track.
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Government | 2800 | $506M | Canada | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2023 | n/a |
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Consumer Packaged Goods | 2500 | $1.8B | United Kingdom | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2016 | n/a |
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Professional Services | 406209 | $51.2B | United Kingdom | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2020 | n/a |
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Consumer Packaged Goods | 10200 | $5.1B | United States | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2017 | n/a |
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Professional Services | 5500 | $916M | United Kingdom | SAP | SAP SuccessFactors Employee Central Service Center | HR Service Delivery | 2014 | n/a |
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Buyer Intent: Companies Evaluating SAP SuccessFactors Employee Central Service Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP SuccessFactors Employee Central Service Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP SuccessFactors Employee Central Service Center for HR Service Delivery include:
- Air Mat Products, a United States based Retail organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Air Mat Products | Retail | 20 | $2M | United States | 2024-06-04 |
FAQ - APPS RUN THE WORLD SAP SuccessFactors Employee Central Service Center Coverage
SAP SuccessFactors Employee Central Service Center is a HR Service Delivery solution from SAP.
Companies worldwide use SAP SuccessFactors Employee Central Service Center, from small firms to large enterprises across 21+ industries.
Organizations such as Allstate, American Airlines, Ernst & Young, Paccar and Royal London Unit Trust Managers are recorded users of
SAP SuccessFactors Employee Central Service Center for HR Service Delivery.
Companies using SAP SuccessFactors Employee Central Service Center are most concentrated in Insurance, Transportation and Professional Services, with adoption spanning over 21 industries.
Companies using SAP SuccessFactors Employee Central Service Center are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP SuccessFactors Employee Central Service Center across Americas, EMEA, and APAC.
Companies using SAP SuccessFactors Employee Central Service Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 67.86%, and global enterprises with 10,000+ employees - 32.14%.
Customers of SAP SuccessFactors Employee Central Service Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP SuccessFactors Employee Central Service Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.