List of ServiceMax Customers
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United States
Since 2010, our global team of researchers has been studying ServiceMax customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceMax for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceMax for Field Service Management include: Costco, a United States based Retail organisation with 333000 employees and revenues of $254.45 billion, Schneider Electric, a France based Manufacturing organisation with 177000 employees and revenues of $45.13 billion, Baker Hughes, a United States based Manufacturing organisation with 57000 employees and revenues of $27.73 billion, Dh Life Sciences, a United States based Life Sciences organisation with 63000 employees and revenues of $23.88 billion, Stryker, a United States based Healthcare organisation with 53000 employees and revenues of $22.60 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceMax, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceMax customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baker Hughes | Manufacturing | 57000 | $27.7B | United States | ServiceMax | ServiceMax | Field Service Management | 2016 | n/a |
In 2016, Baker Hughes implemented ServiceMax as a Field Service Management platform to centralize the companys field service operations. The initiative targeted field service branches and service managers who previously relied on dispersed data in emails, paperwork, and spreadsheets and manual whiteboard scheduling, establishing a single system of record for technician availability and job forecasting.
ServiceMax delivered specific Field Service Management capabilities including Advanced Technician Search, scheduling and dispatch, work order orchestration, and job forecasting. ServiceMax enabled visibility into technician competencies and skill sets, and provided forecasting functionality that allowed planners to know upcoming work and plan resources more effectively, a capability highlighted by Solution Architect Durga Pavadai.
Architecturally the ServiceMax implementation was instrumented on the Salesforce platform, and it was integrated with Baker Hughes strategic ERP landscape including Oracle and SAP to create orders and avoid duplicate data entry. The integration flow connected ServiceMax work orders and opportunity visibility to ERP order creation, reducing administrative reconciliation between systems and preserving sales to service traceability.
Governance and operational change emphasized centralized scheduling and dispatch workflows, with dispatchers and service managers using ServiceMax for technician matching and job assignments. Since deployment ServiceMax has increased team collaboration by surfacing opportunity data to service teams, reduced admin time by over 50 percent, and decreased time to invoice by 90 percent, while eliminating multiple manual sources of truth for field operations.
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Becton Dickinson UK | Life Sciences | 1503 | $618M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2019 | n/a |
In 2019, Becton Dickinson UK implemented ServiceMax as its Field Service Management application. The deployment focused on supporting UK technical services and field engineer operations for medical devices, bringing a dedicated field service platform into the company operational footprint.
ServiceMax was configured to deliver core Field Service Management capabilities including work order orchestration, technician scheduling and dispatch, mobile technician enablement with offline access, parts and inventory tracking, and service contract management. Configuration emphasized role based access and mobile workflow templates to standardize onsite servicing procedures and technician handoffs.
Operational rollout was supported by focused training and governance activities, with personnel receiving Salesforce ServiceMax training and hands on experience within the medical sector. Implementation activities ran alongside UK SAP S4HANA process workstreams, and governance relied on super user support, one to one training sessions, job aids and scripted day in the life testing for technical services leadership to validate operational readiness.
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Costco | Retail | 333000 | $254.5B | United States | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
In 2018, Costco implemented ServiceMax as its Field Service Management application. The deployment embedded ServiceMax into the Salesforce platform, leveraging ServiceMax AppExchange functionality to extend Salesforce Service Cloud and provide a unified service layer for field operations.
The implementation focused on validating core Field Service Management capabilities through ServiceMax, aligning service case management with field work order orchestration and technician dispatch workflows. Development work included converting Visualforce pages to Lightning components and building Lightning Web Components to surface ServiceMax data in the Service Cloud user experience, and configuring ServiceMax-driven service processes within Salesforce.
Integrations were executed against the Salesforce ecosystem and internal systems, using Apex Web Services WSDL and outbound messaging to connect ServiceMax-enabled workflows to in-house ERP systems. The Commerce Cloud to Salesforce community integration and cross-cloud data flows were instrumented to link customer accounts and service requests, while data migration and bulk updates were performed using Salesforce migration tools, Copado, Informatica, and Data Loader.
Governance and delivery followed Agile SDLC practices with continuous integration and deployment pipelines using Copado, Jenkins, Bitbucket, and the ANT Migration tool for environment promotions. Security and operational controls used Salesforce Shield platform encryption, permission sets, and sharing rules, with administrative coverage across Sales Cloud, Service Cloud, and ServiceMax to support customer service and field operations teams.
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Manufacturing | 3500 | $1.3B | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
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Life Sciences | 63000 | $23.9B | United States | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
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Life Sciences | 300 | $90M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2020 | n/a |
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Manufacturing | 400 | $52M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
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Professional Services | 250 | $25M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2019 | n/a |
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Professional Services | 730 | $90M | India | ServiceMax | ServiceMax | Field Service Management | 2014 | n/a |
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Manufacturing | 177000 | $45.1B | France | ServiceMax | ServiceMax | Field Service Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating ServiceMax
- Modern Aviation, a United States based Transportation organization with 210 Employees
- Ace Data Centers, a United States based Professional Services company with 15 Employees
- Briggs Equipment, a United States based Retail organization with 2700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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