List of ServiceNow Automation Engine Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Automation Engine customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Automation Engine for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Automation Engine for Robotic Process Automation include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Carrefour, a France based Retail organisation with 234750 employees and revenues of $101.16 billion, Federal Deposit Insurance Corporation (FDIC), a United States based Government organisation with 2025 employees and revenues of $15.69 billion, Novant Health, a United States based Healthcare organisation with 36877 employees and revenues of $7.55 billion, The Star Entertainment Group, a Australia based Leisure and Hospitality organisation with 8000 employees and revenues of $1.56 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Automation Engine, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Automation Engine customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carrefour | Retail | 234750 | $101.2B | France | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 | n/a |
In 2022 Carrefour implemented ServiceNow Automation Engine as part of a Robotic Process Automation initiative to modernize in-store maintenance and field service workflows. The rollout centered on a computerized maintenance management system called Click & Repair, an application developed with ServiceNow and powered by ServiceNow Customer Service Management and Field Service Management to streamline asset fault reporting and resolution.
Click & Repair combines mobile QR code asset tagging and on device scanning with automated ticket creation and assignment logic, ServiceNow Automation Engine extracts asset serial numbers and contextual metadata and applies intelligent automation and assignment rules to route work to the right technician. Functional capabilities implemented include mobile incident capture, automated dispatch and technician context provisioning, contractor escalation workflows, and CMMS record updates to manage parts and repair tasks.
The deployment covers all in-store technical and security assets across Carrefour stores and warehouses and makes maintenance visible to store managers, maintenance officers, technicians, and contracted service providers. Operational controls enforce contractual service levels such as two hour callout for freezer units and four hour service for chillers, and Carrefour is extending the same workflow model toward cleaning operations, potential IT equipment coverage, and broader group rollouts.
Governance and process changes introduced end to end visibility of service provider performance, standardized assignment and escalation rules, and reduced administrative effort for store teams. Explicit outcomes reported include significant improvement in repair times for stores, quicker more focused repairs that limit customer disruption, and improved employee Net Promoter Scores with staff reporting they are very satisfied with the new tool.
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Department of Corrections | Government | 10000 | $1.5B | New Zealand | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 | n/a |
In 2022, New Zealand's Department of Corrections implemented ServiceNow Automation Engine as part of a broader ServiceNow HR Service Delivery program to introduce Robotic Process Automation into HR operations. The deployment targeted HR functions across 17 prisons and 100 community sites, supporting roughly 10,000 employees who manage 8,000 prisoners and 30,000 offenders, with an objective to free staff time for frontline rehabilitation work.
The implementation digitized ten core employee lifecycle processes, including payroll case allocation, onboarding and offboarding, learning administration and qualification tracking, expense claims, and Accident Compensation and Claims workflows. ServiceNow Automation Engine was configured to automate repetitive case triage and tasking, while HR Service Delivery provided case management, knowledge articles through the Awhina Employee Center, and Lifecycle Event Builder for event driven orchestration.
Architecture and integrations were centered on the ServiceNow platform, leveraging co‑location with IT Service Management to enable cross‑domain workflows and visibility. The solution integrated with the payroll environment through bulk upload and automated calculation handoffs to Access for ACC claims, and hosted a rapid response module DeloitteRESOLVE on the ServiceNow platform for COVID triage, enabling centralized intake and triage across regions.
Operational and governance changes accompanied the technical deployment, combining eight HR teams into a single People Hub to centralize triage, standardize processes, and secure personnel records under case management to meet Personnel Security requirements. The rollout proceeded in stages, starting with payroll then adding expense claims, learning, onboarding and ACC processing, with Deloitte supporting product review, configuration guidance and adoption of out of the box capabilities to minimize customization.
Outcomes reported by the Department of Corrections were explicit and measurable. ServiceNow Automation Engine and HR Service Delivery delivered a reported 200% increase in payroll case allocation productivity, a rise in payroll case completion to 94% from 68%, a 75% improvement in first contact resolution, 705 knowledge article views with 96% marked helpful, reduction of mileage claim handling from 15 minutes to two minutes and completion time from 16 days to six days, eyewear expense turnaround from 11 days to five days, management of around 800 COVID inquiries via the portal, and an expected saving of approximately 10,500 administrative hours over the next 12 months including 6,500 hours in onboarding and offboarding and nearly 4,000 hours in other HR processing.
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Electricity of France | Utilities | 171862 | $151.0B | France | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2018 | n/a |
In 2018, Electricity of France implemented ServiceNow Automation Engine as part of its Robotic Process Automation initiative to modernize IT service management and support emerging smart meter and digital workspace requirements. The project consolidated two previously separate service desks into a single, managed ServiceNow instance, unifying service management for the company’s regulated network and its non regulated corporate network and establishing a single self service portal called myIT with a B2C style catalog and live chat.
The implementation included ServiceNow Automation Engine alongside ServiceNow IT Service Management, ServiceNow IT Operations Management and ServiceNow Security Operations, and a real time configuration management database populated to improve infrastructure and application visibility. Functional capabilities configured and automated included a service catalog and approvals workflow, remote workspace provisioning catalog items, incident and vulnerability response workflows, knowledge base and reporting, and a CISO level dashboard for security oversight.
Integrations were implemented with JIRA Software, Amazon Web Services for automated workspace provisioning, and Microsoft Outlook to streamline phishing reporting and incident intake, and the CMDB was used to correlate multi cloud infrastructure and application components. The single ServiceNow instance was delivered as a managed, end to end service by Tata Consultancy Services using the TCS RapidNow ITSM framework, and the ServiceNow Automation Engine was used to orchestrate cross platform automation between ServiceNow and the integrated systems.
Governance and rollout followed a managed services model with TCS handling license procurement through platform support, delivering the core solution in six months and emphasizing out of the box configurations to reduce customization. Outcomes provided in the deployment included workspace provisioning in about 45 minutes reflecting a stated 98 percent improvement in turnaround time, a reported 99 percent reduction in time to fulfill software provision requests, reassignment of two full time roles generating about £180,000 in annual operating expense savings, and approximately £4 million in documented soft savings from process and tooling optimization.
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Federal Deposit Insurance Corporation (FDIC) | Government | 2025 | $15.7B | United States | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2019 | n/a |
In 2019, the Federal Deposit Insurance Corporation implemented ServiceNow Automation Engine. ServiceNow Automation Engine is classified as Robotic Process Automation and was adopted to extend the agency's IT service management and automation capabilities.
The implementation emphasized cloud-based platform delivery consistent with FDIC procurement reporting, and the deployment concentrated on workflow orchestration, low-code automation of repeatable tasks, scheduled process automation, and orchestration of incident and request lifecycles. ServiceNow Automation Engine was configured to manage automated flows and runbook style processes that support IT operations and service management functions.
FDIC procurement records cited in the July 2023 audit show ServiceNow among sampled cloud-based platform contracts, specifically two ServiceNow contract actions totaling $30,616,153, plus an additional platform support contract covering Azure, M365, and ServiceNow valued at $93,750,000. Operational coverage focused on IT service management and agency automation use cases, with governance and support structured through those cloud platform contracts reported in the audit.
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Marken UK | Distribution | 290 | $195M | United Kingdom | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 | n/a |
In 2022, Marken UK implemented ServiceNow Automation Engine to embed Robotic Process Automation across its IT service delivery and enterprise workflows. The implementation built on an existing ServiceNow IT Service Management deployment and used the Now Platform as the orchestration layer to accelerate request handling and workflow automation for Marken and its global operations. Predictive Intelligence was used up front to cluster and prioritize top automation candidates, guiding selection of processes for automation and Virtual Agent deflection. ServiceNow Automation Engine was explicitly used to convert high-volume, repetitive IT tasks into automated workflows.
Configuration centered on Integration Hub and Flow Designer to create reusable workflows and automation sequences, using and extending out-of-the-box integrations. Functional capabilities implemented included Virtual Agent conversations for deflection, automated onboarding workflows for new hires, automated invoicing assemblies, and targeted IT request automation. The team applied Process Review discipline to ensure only well-designed processes were automated, and the ServiceNow Automation Engine configuration emphasized idempotent, auditable flows and role-based execution.
Integrations connected ServiceNow to Marken’s core systems and third-party platforms through Integration Hub, enabling automated data assembly for functions such as invoicing and provisioning. Operational scope spanned IT, HR, and finance process flows that support Marken’s clinical trial logistics network, which managed over 1.45 million clinical trial shipments in 2021 and handles temperature-controlled shipments in more than 220 countries. The deployment supported both internal service consumption and customer-facing status updates for automated invoicing.
Governance and rollout were collaborative, ServiceNow and a ServiceNow implementation partner, Velocity Consulting, provided guidance while a ServiceNow Customer Success Manager engaged regularly to maximize value. The program emphasized stakeholder validation and change management, bringing process owners into redesign workshops so automation was treated as a business-wide capability rather than an IT-only initiative. Marken positioned automation as a strategic pillar with an ongoing pipeline that includes expanded Virtual Agent use, Performance Analytics, and Predictive Intelligence.
Outcomes reported from the deployment include automation of 85% of IT requests and more than 12,000 requests automated to date, new employee onboarding reduced from around five days to minutes, and invoicing processes consolidated into automated, error-reduced workflows with real-time status for customers. These outcomes reflect ServiceNow Automation Engine driving consistent, repeatable operations across Marken’s service and support functions.
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Healthcare | 36877 | $7.6B | United States | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 | n/a |
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Communications | 300 | $50M | United States | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 | CloudGo Services |
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Construction and Real Estate | 200 | $35M | Norway | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2023 | n/a |
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Leisure and Hospitality | 7000 | $1.3B | Australia | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2022 | n/a |
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Leisure and Hospitality | 8000 | $1.6B | Australia | ServiceNow | ServiceNow Automation Engine | Robotic Process Automation | 2017 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Automation Engine
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Automation Engine. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Automation Engine for Robotic Process Automation include:
- Altman Solon, a Germany based Professional Services organization with 300 Employees
- Columbia University, a United States based Education company with 21489 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Altman Solon | Professional Services | 300 | $55M | Germany | 2025-03-21 |
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Columbia University | Education | 21489 | $6.2B | United States | 2024-11-13 |
FAQ - APPS RUN THE WORLD ServiceNow Automation Engine Coverage
ServiceNow Automation Engine is a Robotic Process Automation solution from ServiceNow.
Companies worldwide use ServiceNow Automation Engine, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Carrefour, Federal Deposit Insurance Corporation (FDIC), Novant Health and The Star Entertainment Group are recorded users of
ServiceNow Automation Engine for Robotic Process Automation.
Companies using ServiceNow Automation Engine are most concentrated in Utilities, Retail and Government, with adoption spanning over 21 industries.
Companies using ServiceNow Automation Engine are most concentrated in France, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Automation Engine across Americas, EMEA, and APAC.
Companies using ServiceNow Automation Engine range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 36.36%, large organizations with 1,001-10,000 employees - 36.36%, and global enterprises with 10,000+ employees - 27.27%.
Customers of ServiceNow Automation Engine include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Automation Engine customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Robotic Process Automation.