List of ServiceNow Employee Center Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Employee Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Employee Center for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Employee Center for Employee Engagement include: Accenture, a Ireland based Professional Services organisation with 791000 employees and revenues of $64.90 billion, Dish Network, a United States based Communications organisation with 13700 employees and revenues of $15.83 billion, HSBC, a United Kingdom based Banking and Financial Services organisation with 5836 employees and revenues of $4.95 billion, Grupo CTT, a Portugal based Banking and Financial Services organisation with 13671 employees and revenues of $1.28 billion, NASCAR, a United States based Leisure and Hospitality organisation with 2500 employees and revenues of $362.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Employee Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Employee Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accenture | Professional Services | 791000 | $64.9B | Ireland | ServiceNow | ServiceNow Employee Center | Employee Engagement | 2020 | n/a |
In 2020, Accenture implemented ServiceNow Employee Center to centralize employee self service and engagement capabilities as part of its strategic alliance with ServiceNow. The deployment of ServiceNow Employee Center aligned with the broader formation of the Accenture ServiceNow Business Group and Accenture’s stated investment to accelerate platform driven workflow adoption across client and internal programs.
ServiceNow Employee Center was configured to deliver Employee Engagement functionality including a centralized service catalog, knowledge management, HR service case routing, and personalized employee portals with mobile access. The implementation emphasized catalog driven HR workflows and case management consistent with Employee Engagement functional patterns, and was extended to support adjacent ServiceNow workflows Accenture uses for invoice processing, asset management, artificial intelligence for IT operations, and its universal service desk.
Operational coverage included availability through the Now Mobile app already provisioned to more than 500,000 Accenture users, providing on‑the‑go access to the Employee Center experience and consolidating employee service touchpoints. Business functions in scope included HR, IT service management, and finance operations, with the ServiceNow Employee Center acting as the primary employee facing portal for service requests and knowledge consumption.
Governance and rollout were managed through the Accenture ServiceNow Business Group and a dedicated pool of approximately 8,500 Accenture professionals skilled on the Now Platform, providing centralized platform governance, configurable industry and domain solution templates, and a coordinated delivery model for internal and client rollouts. The governance construct focused on platform stewardship, solution development, and scaled rollout practices to maintain consistent Employee Engagement experiences across programs.
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Carmignac | Banking and Financial Services | 308 | $50M | France | ServiceNow | ServiceNow Employee Center | Employee Engagement | 2018 | n/a |
In 2018 Carmignac implemented ServiceNow Employee Center to extend its ServiceNow platform at the ITSM level, targeting Employee Engagement use cases that align HR onboarding and offboarding with IT support workflows. ServiceNow Employee Center was positioned to centralize employee requests and to formalize the arrival and departure processes within the firm, with a technical-functional ITSM consultant leading the engagement from 2018 to today.
The implementation covered ITSM modules and HR elements drawn from the service catalog, converting catalog items for employee arrival and departure into configured request fulfillment workflows. Workstreams included facilitation of functional and technical workshops, formalization and writing of operational processes, and configuration of catalog-based HR elements together with ITSM request and fulfillment patterns to ensure lifecycle events triggered appropriate support actions.
Operational coverage focused on HR and IT business functions within Carmignac, with the consultant animating workshops, supporting client acceptance testing, and providing ongoing support and monitoring of project management. Governance activities emphasized documented processes and structured acceptance cycles, aligning process owners and stakeholders to the ServiceNow Employee Center deployment and operational procedures.
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Dish Network | Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow Employee Center | Employee Engagement | 2023 | n/a |
In 2023 DISH Network deployed ServiceNow Employee Center to centralize employee-facing services as part of its Employee Engagement efforts. The ServiceNow Employee Center implementation is positioned within DISH IT Operations and supports an organization of roughly 13,700 employees, with platform administration and development responsibilities staffed by a Senior ServiceNow Developer Administrator based in Englewood Colorado.
The implementation spans core ServiceNow modules and ITSM capabilities, including Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Service Catalog, Service Portal, Virtual Agent, and Performance Analytics. Additional platform capabilities in scope include Employee Center specific components, ITOM and CMDB functionality, Discovery, Orchestration, mobile application support, custom application development, Flow Designer, and IntegrationHub, reflecting a broad ServiceNow configuration and extension effort.
Integration and technical architecture work focuses on enterprise connectivity using ServiceNow integration patterns, with explicit use of mid server components, SSO, CMDB connectors, web services using REST and SOAP, email and chat channels, and update sets to move customizations across ServiceNow instances. Development practices reference ServiceNow client and server side JavaScript, ServiceNow APIs, scripted Business Rules, Script Includes, UI Actions, Scheduled Jobs, and custom integration components, indicating an integrated platform architecture connecting employee services to IT operations data.
Governance and operational coverage are executed through DISH IT Operations processes, with the Senior ServiceNow Developer Administrator responsible for administration, application development, requirements gathering, stakeholder communication, backlog grooming, prioritization, troubleshooting, and ongoing maintenance. The role description explicitly calls for ServiceNow System Admin and Application Developer certifications, experience with Service Catalog Service Portal and Employee Center modules, and hands on management of scripts workflows and instance update sets, which frames internal governance and release practices.
The deployment is supported by an explicit hiring and compensation framework for platform ownership, with a Senior ServiceNow Developer Administrator position listed at a base pay guideline of $87,500.00 per year and a total compensation range up to $125,000.00 per year, accompanied by standard DISH benefits and hiring prerequisites such as pre employment screening.
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Grupo CTT | Banking and Financial Services | 13671 | $1.3B | Portugal | ServiceNow | ServiceNow Employee Center | Employee Engagement | 2018 | n/a |
In 2018 Grupo CTT deployed ServiceNow Employee Center to provide a centralized Employee Engagement portal surfaced on its public website. The ServiceNow Employee Center instance was provisioned as a cloud service portal at ctt.service-now.com to present a single entry point for employee services and internal communications.
Configuration focused on core Employee Center capabilities, with the implementation aligning to common Employee Engagement patterns such as a unified employee portal, knowledge management, service catalog and case management workflows to channel HR and IT requests. The deployment used ServiceNow platform configuration and portal theming to embed the experience within Grupo CTT web properties and to surface role specific content and service offerings.
The implementation includes a SAML single sign on integration with Microsoft Azure Active Directory, based on the authentication redirect to login.microsoftonline.com and RelayState to the ServiceNow service portal. The architecture therefore combines ServiceNow SaaS tenancy, web delivery through the Service Portal, and federated identity for authentication and access control.
Operational scope emphasized employee self service and HR service delivery, with governance centered on portal content management and workflow ownership to streamline request handling and knowledge updates. Change control and configuration governance were applied through ServiceNow administration practices to manage portal content, user roles and workflow rules.
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HSBC | Banking and Financial Services | 5836 | $5.0B | United Kingdom | ServiceNow | ServiceNow Employee Center | Employee Engagement | 2022 | Accenture |
In 2022, HSBC implemented ServiceNow Employee Center as part of a global HR services and employee experience transformation, positioning ServiceNow Employee Center within the Employee Engagement category to centralize employee access to HR services. The program targeted global HR, IT, managers and employees, seeking to modernize fragmented and manual HR processes across multiple countries while improving workforce productivity and service accessibility.
ServiceNow Employee Center was configured as an employee engagement layer providing a web portal, structured knowledge management and case management capabilities, together with experience design and workflow automation typical of Employee Engagement platforms. The implementation emphasized configuration of service catalogs, knowledge articles, and case routing to streamline interactions between employees, managers and HR service agents.
The solution was deployed alongside cloud-based core HR technology and an enterprise integration layer, with SAP SuccessFactors serving as the core HR system for performance, compensation, talent and payroll related functions, and MuleSoft providing secure connectivity between ServiceNow, SAP SuccessFactors and a multitude of global and regional HSBC applications. Accenture led program management, change management, experience design, global process and configuration design, localization for country regulations, integration work, data mapping and migration, service introduction, go-live management and post-go-live support.
Governance and process redesign were implemented to standardize global HR workflows and localize where required, enabling HR and IT to shift focus toward service improvements and innovation rather than complex maintenance. Reported outcomes included streamlined HR processes, improved access to HR services and data driven insights for leaders, making employee services more accessible and supporting better decision making across the bank.
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Leisure and Hospitality | 2500 | $362M | United States | ServiceNow | ServiceNow Employee Center | Employee Engagement | 2023 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Employee Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Employee Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Employee Center for Employee Engagement include:
- Fishman Agency, a United States based Insurance organization with 10 Employees
- Talan, a France based Professional Services company with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Fishman Agency | Insurance | 10 | $1M | United States | 2025-09-19 |
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Talan | Professional Services | 7100 | $971M | France | 2025-05-20 |
FAQ - APPS RUN THE WORLD ServiceNow Employee Center Coverage
ServiceNow Employee Center is a Employee Engagement solution from ServiceNow.
Companies worldwide use ServiceNow Employee Center, from small firms to large enterprises across 21+ industries.
Organizations such as Accenture, Dish Network, HSBC, Grupo CTT and NASCAR are recorded users of
ServiceNow Employee Center for Employee Engagement.
Companies using ServiceNow Employee Center are most concentrated in Professional Services, Communications and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ServiceNow Employee Center are most concentrated in Ireland, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Employee Center across Americas, EMEA, and APAC.
Companies using ServiceNow Employee Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 50%.
Customers of ServiceNow Employee Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Employee Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Employee Engagement.