List of ServiceNow Knowledge platform Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Knowledge platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Knowledge platform for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Knowledge platform for Document Management include: Dish Network, a United States based Communications organisation with 13700 employees and revenues of $15.83 billion, CIBC US, a United States based Banking and Financial Services organisation with 3500 employees and revenues of $2.44 billion, Petco, a United States based Retail organisation with 28000 employees and revenues of $1.70 billion, London Gatwick Airport, a United Kingdom based Transportation organisation with 2294 employees and revenues of $1.34 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Knowledge platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Knowledge platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CIBC US | Banking and Financial Services | 3500 | $2.4B | United States | ServiceNow | ServiceNow Knowledge platform | Document Management | 2017 | n/a |
In 2017, CIBC US implemented the ServiceNow Knowledge platform as part of a broader ServiceNow deployment under the Cardinal program to align CIBC Bank USA infrastructure with CIBC enterprise technology operations. The ServiceNow Knowledge platform was deployed alongside six additional ServiceNow modules to establish a centralized Document Management capability supporting Technology Operations and enterprise knowledge lifecycle management.
The implementation included configuration and delivery of Incident Management, Problem Management, Change Management, Configuration Management with CMDB and Asset Management, Request Management, Knowledge Management, and Facilities Management. ServiceNow Knowledge platform configuration emphasized knowledge article lifecycle, access control for document retention and archive processes, and integration of knowledge into incident and request fulfillment workflows to support service desk and request management functions.
Integrations and operational coverage were anchored by identity and directory work streams, including Active Directory and Office 365 consolidation, and migration of identity and access management data into CIBC enterprise systems. The program coordinated with Technology Governance Risk & Control, Architecture, and Information Security teams, and engaged vendor stakeholders including Microsoft, ServiceNow, and HPS, to ensure the platform interfaced with enterprise security and governance controls.
Governance and rollout followed formal program controls, with executive reporting, risk assessments for Legal Day 1, and adherence to SDLC PMLC and PMBoK methodologies. Stakeholder management consolidated requirements across Problem, Incident, Change, Configuration, Knowledge, and Facilities groups in Toronto, Chicago and New York, and established operational gating for architecture, security threat risk assessment, and compliance reviews.
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Dish Network | Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow Knowledge platform | Document Management | 2023 | n/a |
In 2023, DISH Network implemented ServiceNow Knowledge platform to formalize knowledge management within its ServiceNow environment. The ServiceNow Knowledge platform was deployed under the IT Operations function to support service desk knowledge workflows, employee self-service, and internal developer administration, aligning the implementation with the Document Management category and IT service management practices.
The implementation included configuration and extension of Knowledge Management and linked ITSM modules, including Incident Management, Problem Management, Change Management, and Configuration Management. Service Catalog, Service Portal, Employee Center, Virtual Agent, and Performance Analytics were configured to publish and surface knowledge content, while custom application development extended the ServiceNow schema for business specific use cases. Administration and development work used update sets to move customizations between instances, and scripted components such as Business Rules, Script Includes, UI Actions, Scheduled Jobs, and client and server side JavaScript were employed to automate content lifecycle and governance.
Integration patterns used mid server connectivity, web services, SSO and email channels to ingest and federate content, and the implementation referenced CMDB integration and ITOM discovery for configuration driven knowledge context. Platform capabilities referenced in the implementation included Flow Designer and IntegrationHub to orchestrate knowledge workflows and to connect ServiceNow Knowledge platform content with other applications and legacy systems via SOAP and REST interfaces.
Governance and operational practices emphasized ServiceNow administration, troubleshooting, bug fixes, and customer support processes, with requirements gathering, backlog grooming, and prioritization feeding ongoing enhancements. The deployment was supported by inhouse ServiceNow development and administration skills, including System Admin and Application Developer competencies, to maintain knowledge publishing, lifecycle workflows, and role based access within the Document Management scope.
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London Gatwick Airport | Transportation | 2294 | $1.3B | United Kingdom | ServiceNow | ServiceNow Knowledge platform | Document Management | 2013 | n/a |
In 2013, London Gatwick Airport implemented the ServiceNow Knowledge platform as part of a broader ServiceNow rollout to centralize and improve service delivery across airport operations. The ServiceNow Knowledge platform was deployed under the Document Management category to consolidate knowledge articles, support documentation, and self service knowledge workflows for IT, facilities, retail partners, and other on campus services.
The deployment included a suite of ServiceNow applications explicitly implemented alongside Knowledge Management, including Incident Management, Problem Management, Change Management, a Configuration Management Database, Service Catalog and Request Management, and Orchestration. Configuration work emphasized a cloud based ServiceNow instance, structured knowledge article taxonomy, workflow driven approvals, and plans for multitenant visibility so retail tenants could access dedicated service portals within the same platform.
Operationally Gatwick transitioned from outsourced call centers to an in house IT operations center, using Getronics to run application support and service desk functions for six months while Focus Group Europe completed the ServiceNow implementation. The program combined desk side and field support teams, cross trained staff, and hired 23 new roles including an IT operations center manager and managers for change management, configuration, problem management, incident management, and reporting to establish end to end operational coverage across the airport campus.
Governance work focused on defining owned service processes, institutionalizing knowledge capture and first contact resolution targets, and building orchestration based automation. Explicit outcomes reported include higher customer approval ratings, a rise in Net Promoter Score from negative 70 to positive 47, and an expected 15% reduction in IT Opex year on year, and the team retained plans to link ServiceNow to the HR system to automate join and leave processes and to expand orchestration for zero touch user provisioning and application deployment.
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Retail | 28000 | $1.7B | United States | ServiceNow | ServiceNow Knowledge platform | Document Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Knowledge platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Knowledge platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Knowledge platform for Document Management include:
- Royal Netherlands Army, a Netherlands based Aerospace and Defense organization with 40000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Knowledge platform Coverage
ServiceNow Knowledge platform is a Document Management solution from ServiceNow.
Companies worldwide use ServiceNow Knowledge platform, from small firms to large enterprises across 21+ industries.
Organizations such as Dish Network, CIBC US, Petco and London Gatwick Airport are recorded users of
ServiceNow Knowledge platform for Document Management.
Companies using ServiceNow Knowledge platform are most concentrated in Communications, Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using ServiceNow Knowledge platform are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Knowledge platform across Americas, EMEA, and APAC.
Companies using ServiceNow Knowledge platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of ServiceNow Knowledge platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Knowledge platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Document Management.