List of ServiceNow PPM Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow PPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow PPM for Project Portfolio Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow PPM for Project Portfolio Management include: Citigroup, a United States based Banking and Financial Services organisation with 230000 employees and revenues of $81.09 billion, IBM, a United States based Professional Services organisation with 293000 employees and revenues of $67.54 billion, Danone, a France based Consumer Packaged Goods organisation with 89528 employees and revenues of $31.73 billion, Holcim, a Switzerland based Manufacturing organisation with 63000 employees and revenues of $31.00 billion, Exelon, a United States based Utilities organisation with 20000 employees and revenues of $23.03 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow PPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PPM software purchases.
The ServiceNow PPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PPM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ArcelorMittal France | Manufacturing | 10000 | $4.8B | France | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2015 | n/a |
In 2015 ArcelorMittal France implemented ServiceNow PPM to establish a centralized Project Portfolio Management capability, aligning project intake and PMO oversight with the companys broader ServiceNow platform deployment. The implementation was positioned as part of a wider effort to digitize manual processes across the enterprise, targeting IT service delivery and business-facing functions in a manufacturing environment with operations across multiple locations.
The deployment consolidated ServiceNow PPM alongside ServiceNow ITSM and ITBM modules to provide formalized project and portfolio workflows, resource and demand tracking, and PMO reporting flows. ServiceNow PPM was configured to support standardized portfolio intake, stage-gate approvals, and project tracking, while ProV services assisted in digitizing HR, accounting, credit, taxes, and asset processes into the same ServiceNow operating model.
Operational coverage included a service catalog of 150 services provisioned through the ServiceNow portal and a knowledge management layer that drove support and self-service. The rollout emphasized portal-driven requests and knowledge base usage, leading to measurable adoption signals such as a 20% increase in knowledge base access and a 10% increase in requests submitted through the portal, reflecting shifted ticketing and service consumption patterns across IT and business teams.
Governance changes reinforced PMO ownership of project intake and portfolio prioritization, with process rework to align business functions including HR, finance related processes, asset management, and IT under common workflows. The implementation narrative centers on ServiceNow PPM as the Project Portfolio Management application that unified project governance, catalog-based service delivery, and knowledge management to support ArcelorMittal Frances enterprise digitization.
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AudioNova | Retail | 1600 | $400M | Netherlands | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2015 | n/a |
In 2015, AudioNova implemented ServiceNow PPM to deliver project and portfolio management on the ServiceNow platform. The deployment leveraged the Odysseus ServiceNow PPM app together with Odysseus PPM best practices to institutionalize project and portfolio workflows across the organization. AudioNova positioned ServiceNow PPM as the central Project Portfolio Management application for coordinating cross-functional initiatives in its retail operations in the Netherlands.
The implementation configured core project and portfolio modules within ServiceNow PPM, focusing on structured project intake, portfolio prioritization, stage gate lifecycle orchestration, work breakdown structures, task scheduling, and program level rollup reporting. Configuration emphasized template driven project creation, approval workflows, automated status orchestration, and standardized reporting views derived from Odysseus PPM best practices. The Odysseus ServiceNow PPM app was used to enforce consistent data models and lifecycle states for projects and portfolios.
Operational coverage targeted the corporate PMO, program managers, and business stakeholders responsible for retail transformation and store initiatives. ServiceNow PPM was provisioned to act as the authoritative repository for project records, demand intake and portfolio visibility, supporting role based access and auditability across teams. No external integrations are documented in the source material.
Governance was updated to reflect Odysseus PPM process patterns, including formalized intake gates, portfolio review cadences, and role aligned approval workflows configured inside ServiceNow PPM. The implementation prioritized repeatable processes and standardized portfolio controls to support Project Portfolio Management discipline across AudioNova.
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Avril Group | Consumer Packaged Goods | 8404 | $8.5B | France | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2017 | n/a |
In 2017, Avril Group implemented ServiceNow PPM to establish a centralized Project Portfolio Management capability within the Group IT Department. ServiceNow PPM was configured to provide a single portfolio and project intake layer for infrastructure programs, with Project Managers governed through the Group IT program structure and a Design Authority role responsible for module evolution and standards.
The implementation included standard Project Portfolio Management capabilities such as portfolio planning, demand intake, project lifecycle workflows, resource assignment and project workspaces, aligned with the Group IT domain of infrastructure and service delivery. ServiceNow PPM was integrated with the organization’s existing ServiceNow ITSM footprint, leveraging modules already in use including Change, CMDB, Problem, Portal and Asset to connect project change controls, configuration data and asset records to project and release plans.
Operational scope centered on the IT Operations and Services Department, where PPM supported orchestration of cross-group initiatives and staffed project management practices. Governance was formalized through process owners embedded in the ITSM toolset, a Design Authority supervising project and portfolio standards, and program-level steering for international carve-in and service desk transition projects, including coordinated activities across Romania, Belgium, Malaysia and Tunisia.
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Axalta Coating Systems | Oil, Gas and Chemicals | 12800 | $5.3B | United States | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2017 | n/a |
In 2017 Axalta Coating Systems deployed ServiceNow PPM as the foundation for a centralized Project Portfolio Management capability across its IT organization. The implementation was led from a global PMO based in Glen Mills, PA, with parallel Americas PMO management, and designated Business Relationship Manager coverage for the mobility division, positioning ServiceNow PPM for executive portfolio visibility and decision support.
ServiceNow PPM was configured to manage the enterprise project portfolio and project costing workflows, and to automate executive reporting and project lifecycle status updates. Configuration emphasis included portfolio prioritization workflows, cost capture and reporting to leadership, and standardized project execution templates that supported mentoring and project manager enablement.
Operational coverage extended across Axalta global PMO structures and the Americas IT organization, with use cases focused on senior management decision making, mobility division program oversight, and centralized project cost reporting. The platform was used to maintain the project portfolio and surface portfolio-level information to leadership, supporting coordinated PMO activities across regions and business units.
Governance and rollout were driven in partnership with the corporate PMO to build out a global PMO solution, and included process standardization, PMO mentorship programs, and critical IT communications to keep the organization informed. The implementation of ServiceNow PPM enabled senior management to make informed project decisions and provided a consistent framework for project costing and portfolio reporting.
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Bank of Queensland | Banking and Financial Services | 3558 | $1.1B | Australia | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2017 | n/a |
In 2017 Bank of Queensland implemented ServiceNow PPM in the Project Portfolio Management category. The ServiceNow PPM deployment was delivered as part of a broader ServiceNow platform build out to optimise IT and business services, explicitly alongside ITSM/OM and GRC capabilities. The initial implementation scope covered internal service teams in Sydney and Brisbane and touched Testing, Agile delivery, Platform DevOps, API and Integration, Robotics Process Automation, Service Integration, IT Business Management and Hybrid Cloud Services.
ServiceNow PPM was configured to centralise portfolio and demand management, orchestrate project and program delivery, and enforce governance workflows through IT Business Management constructs. The implementation emphasized configuration of intake and portfolio prioritisation workflows, resource alignment and program orchestration, while leveraging the platform to codify repeatable controls. PPM workstreams were positioned to operate in concert with ITSM/OM and GRC modules to maintain a single control plane for IT and business services.
Operational integration focused on folding IT functions into a Service Delivery organisation model, aligning project governance with testing, DevOps and cloud engineering teams. The program ran alongside a migration of Brisbane data centres to a contemporary hybrid cloud footprint in Sydney and a parallel push into Azure, aligning PPM workflows with a cloud enabled IT operating model. Integrations emphasized process alignment rather than point product substitution, with ServiceNow used as the central system of record for project lifecycle and control documentation.
Governance changes included the build out of consistent controls and processes managed via ServiceNow, and an IT operating model refresh to support a cloud enabled digital bank. Adoption of new ways of working including Agile, DevOps and SIAM was coordinated through the platform. In 2020 the platform supported running the bank from home and building a new bank, reflecting the operational reliance on the ServiceNow environment.
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Retail | 22000 | $3.1B | Australia | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2022 | n/a |
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Manufacturing | 16500 | $11.2B | Australia | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2022 | n/a |
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Banking and Financial Services | 308 | $50M | France | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2013 | n/a |
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Government | 2487 | $484M | Australia | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2021 | n/a |
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Banking and Financial Services | 230000 | $81.1B | United States | ServiceNow | ServiceNow PPM | Project Portfolio Management | 2017 | n/a |
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Showing 1 to 10 of 36 entries
Buyer Intent: Companies Evaluating ServiceNow PPM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow PPM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow PPM for Project Portfolio Management include:
- Banco Davivienda, a Colombia based Banking and Financial Services organization with 17000 Employees
- Itompro Czech Republic, a Czech Republic based Professional Services company with 10 Employees
- Canadian Pacific Railway, a Canada based Transportation organization with 11900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Banco Davivienda | Banking and Financial Services | 17000 | $3.3B | Colombia | 2026-03-02 |
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Itompro Czech Republic | Professional Services | 10 | $1M | Czech Republic | 2026-02-04 |
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Canadian Pacific Railway | Transportation | 11900 | $5.7B | Canada | 2026-01-14 |
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Media | 28 | $1M | United Kingdom | 2025-08-05 |
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Education | 7800 | $858M | United States | 2025-06-12 |
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Banking and Financial Services | 1950 | $520M | United States | 2025-05-22 |
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Professional Services | 7100 | $971M | France | 2025-05-20 |
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Professional Services | 50 | $5M | United States | 2025-01-28 |
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Manufacturing | 58000 | $53.6B | United States | 2024-12-20 |
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Leisure and Hospitality | 418000 | $25.1B | United States | 2024-11-18 |
FAQ - APPS RUN THE WORLD ServiceNow PPM Coverage
ServiceNow PPM is a Project Portfolio Management solution from ServiceNow.
Companies worldwide use ServiceNow PPM, from small firms to large enterprises across 21+ industries.
Organizations such as Citigroup, IBM, Danone, Holcim and Exelon are recorded users of
ServiceNow PPM for Project Portfolio Management.
Companies using ServiceNow PPM are most concentrated in Banking and Financial Services, Professional Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using ServiceNow PPM are most concentrated in United States, France and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow PPM across Americas, EMEA, and APAC.
Companies using ServiceNow PPM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 8.33%, large organizations with 1,001-10,000 employees - 41.67%, and global enterprises with 10,000+ employees - 50%.
Customers of ServiceNow PPM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow PPM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Project Portfolio Management.