List of ServiceTick Voice of the Customer Customers

Davies

5th Floor, 20 Gracechurch Street,
London, EC3V 0BG,
United Kingdom

https://www.davies-group.com/

44 34 4856-2015

Insurance

6671

$883M

Since 2010, our global team of researchers has been studying ServiceTick Voice of the Customer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased ServiceTick Voice of the Customer for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using ServiceTick Voice of the Customer for Customer Experience include: AXA UK, a United Kingdom based Insurance organisation with 10000 employees and revenues of $6.20 billion, Hiscox USA, a United States based Insurance organisation with 1000 employees and revenues of $2.27 billion, Hiscox United States, a United States based Insurance organisation with 420 employees and revenues of $300.0 million, P & O Ferries, a United Kingdom based Transportation organisation with 2000 employees and revenues of $170.0 million, Busseys, a United Kingdom based Automotive organisation with 192 employees and revenues of $77.0 million and many others.

Contact us if you need a completed and verified list of companies using ServiceTick Voice of the Customer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The ServiceTick Voice of the Customer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Alternate Power Solutions US	Construction and Real Estate	15	$3M	United States	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2014	n/a	In 2014, Alternate Power Solutions US implemented ServiceTick Voice of the Customer. The company deployed ServiceTick Voice of the Customer on their website to capture real time customer feedback as part of its Customer Experience program. The deployment used a lightweight client side feedback widget embedded in public web pages with vendor hosted analytics and reporting to centralize feedback collection for a 15 person organization. Functional capabilities leveraged include web based feedback capture, short form surveys, comment capture, and dashboard reporting, consistent with Customer Experience application capabilities. Operational scope centered on website touchpoints and customer facing interactions, with primary business functions impacted including customer service, marketing and sales support. Governance and rollout were executed through centralized configuration of the site widget and vendor portal, allowing non technical staff to update question sets and reporting filters without major IT projects.
Aquapalace Czech Republic	Leisure and Hospitality	600	$51M	Czech Republic	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2014	n/a	In 2014 Aquapalace Czech Republic implemented ServiceTick Voice of the Customer on its website to capture direct guest feedback and structure online experience data. ServiceTick Voice of the Customer is used as an on-site feedback channel within the company Customer Experience portfolio and is referenced as the primary web-based capture point for visitor sentiment and comments. The deployment centers on web-embedded survey capture, targeted feedback prompts and dashboard reporting, with data surfaced to guest services, marketing and operations teams for follow up and trend analysis. Governance focuses on routing web-captured feedback into operational workflows for guest handling and marketing insight, aligning the ServiceTick Voice of the Customer implementation with front-line guest experience and campaign optimization activities.
AXA UK	Insurance	10000	$6.2B	United Kingdom	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2019	n/a	In 2019, AXA UK implemented ServiceTick Voice of the Customer on its public website as part of its Customer Experience tooling to capture on-page customer feedback and interaction signals. The implementation focused on embedding the ServiceTick Voice of the Customer widget within transactional and informational pages to collect structured survey responses and open text feedback at key customer touch points. Configuration emphasized on-site feedback capture, survey orchestration, and dashboarding capabilities aligned with Customer Experience workflows, enabling event-triggered prompts, categorical tagging, and centralized visualization of responses. Data collection was instrumented to populate dashboards used by digital analytics and customer experience teams, supporting feedback prioritization and closed loop response processes. Operational scope covered AXA UK digital channels and required coordination between digital product, customer service, and CX governance teams to define feedback taxonomy and escalation rules. Rollout was handled as an on-site integration across web properties with governance controls for feedback triage and scheduled review cycles to route insights into product and service improvement workflows.
	Automotive	192	$77M	United Kingdom	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2014	n/a
	Communications	45	$6M	Germany	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2014	n/a
	Consumer Packaged Goods	30	$3M	New Zealand	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2014	n/a
	Professional Services	10	$1M	New Zealand	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2015	n/a
	Insurance	420	$300M	United States	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2016	n/a
	Insurance	1000	$2.3B	United States	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2016	n/a
	Transportation	20	$2M	New Zealand	Davies Group	ServiceTick Voice of the Customer	Customer Experience	2014	n/a

Showing 1 to 10 of 22 entries

Buyer Intent: Companies Evaluating ServiceTick Voice of the Customer

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FAQ - APPS RUN THE WORLD ServiceTick Voice of the Customer Coverage

ServiceTick Voice of the Customer is a Customer Experience solution from Davies Group.

Companies worldwide use ServiceTick Voice of the Customer, from small firms to large enterprises across 21+ industries.

Organizations such as AXA UK, Hiscox USA, Hiscox United States, P & O Ferries and Busseys are recorded users of ServiceTick Voice of the Customer for Customer Experience.

Companies using ServiceTick Voice of the Customer are most concentrated in Insurance, Transportation and Automotive, with adoption spanning over 21 industries.

Companies using ServiceTick Voice of the Customer are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceTick Voice of the Customer across Americas, EMEA, and APAC.

Companies using ServiceTick Voice of the Customer range from small businesses with 0-100 employees - 50%, to mid-sized firms with 101-1,000 employees - 40.91%, large organizations with 1,001-10,000 employees - 9.09%, and global enterprises with 10,000+ employees - 0%.

Customers of ServiceTick Voice of the Customer include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified ServiceTick Voice of the Customer customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.

List of ServiceTick Voice of the Customer Customers

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Buyer Intent: Companies Evaluating ServiceTick Voice of the Customer

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Q1. What is ServiceTick Voice of the Customer used for?

Q2. Who uses ServiceTick Voice of the Customer for Customer Experience?

Q3. Which companies use ServiceTick Voice of the Customer?

Q4. What is the industry breakdown of companies using ServiceTick Voice of the Customer?

Q5. What is the country breakdown of companies using ServiceTick Voice of the Customer?

Q6. What is the breakdown by employee size of companies using ServiceTick Voice of the Customer?

Q7. What is the breakdown by revenue of companies using ServiceTick Voice of the Customer?

Q8. How can I get the full list of companies using ServiceTick Voice of the Customer?