List of Shiji ReviewPro Auto Case Management Customers
Shiji Group
Fuxing Road Jia No. 65, Haidian District,
Beijing, 100036,
China
Beijing, 100036,
China
86-010-59325388
Professional Services
5018
$427M
Since 2010, our global team of researchers has been studying Shiji ReviewPro Auto Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shiji ReviewPro Auto Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shiji ReviewPro Auto Case Management for Case Management include: Radisson Hotel Group, a Belgium based Leisure and Hospitality organisation with 100000 employees and revenues of $7.30 billion, Minor Hotel Group, a Thailand based Leisure and Hospitality organisation with 42180 employees and revenues of $4.31 billion, Transamerica Hospitality Group, a Brazil based Leisure and Hospitality organisation with 500 employees and revenues of $51.0 million, Corinthia Hotels, a United Kingdom based Leisure and Hospitality organisation with 250 employees and revenues of $30.0 million, Bachcare Holiday Homes, a New Zealand based Leisure and Hospitality organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Shiji ReviewPro Auto Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bachcare Holiday Homes | Leisure and Hospitality | 120 | $15M | New Zealand | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2020 | n/a |
In 2020, Bachcare Holiday Homes implemented Shiji ReviewPro Auto Case Management together with ReviewPro Guest Satisfaction Surveys as part of a targeted Case Management initiative for its New Zealand operations. Bachcare Holiday Homes is New Zealand’s largest holiday home rental company, operating more than 2,200 properties and supported by 124 holiday managers, a scale that guided the configuration and scope of the deployment.
The implementation centered on ReviewPro Guest Satisfaction Surveys and the Shiji ReviewPro Auto Case Management application, with survey templates designed to capture ratings across cleaning, service, facilities and other stay attributes. Auto Case Management was configured to automatically flag specific negative or low ratings, categorize root causes and generate cases for rapid assignment to team members, enabling an automated resolution workflow and operational tracking.
ReviewPro’s sentiment analysis and reporting capabilities were used to break survey results down by region, property, department, booking channel and trip type, and a custom Lifetime Value filter was applied to segment high value guests. Survey responses offered guests the option to share feedback privately, on the holiday home website or as a Google review, and results were published to a personal portal for property owners and holiday managers, creating a closed loop between guest feedback and frontline teams.
Governance changed to embed automated case creation and manual follow up, with cases routed to named staff for remediation and shared with property owners via the portal. Explicit outcomes for the period November 1 to December 31 2020 included a 135% increase in survey conversion, a Net Promoter Score of 65.15 versus a 64.0 goal, an Overall Survey Score of 4.55 out of 5 versus a 4.0 goal, a three point improvement in cleaning scores and a four point improvement in service scores, and operational insights that drove adjustments to in‑property amenities and cleaning practices.
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Corinthia Hotels | Leisure and Hospitality | 250 | $30M | United Kingdom | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2017 | n/a |
In 2017 Corinthia Hotels implemented Shiji ReviewPro Auto Case Management to automate in-stay feedback capture and accelerate service recovery, deploying the solution as a cloud-based Case Management platform. Corinthia had been using ReviewPro since 2011 and continued to anchor guest satisfaction KPIs on the Global Review Index, extending that program with Guest Satisfaction Surveys and Auto Case Management in 2017 to operationalize on-property feedback.
The implementation combined ReviewPro Reputation capabilities with Guest Satisfaction Surveys and the Shiji ReviewPro Auto Case Management module, configuring automated case creation, prioritization rules, and notification workflows. The solution was set up to collect guest feedback earlier in the stay, generate actionable cases for frontline teams, and route follow-up tasks automatically according to internal service guidelines.
Operational coverage focused on property-level teams and frontline guest service functions, using on-property survey triggers to create cases for rapid resolution. The platform integrated feedback collection and reputation monitoring into a single Case Management workflow, enabling consistent handling of service recovery, escalation, and documentation across Corinthia Hotels properties.
Governance changes included defining and automating service recovery processes, establishing response time expectations, and increasing team engagement at the property level to ensure prompt follow-up. As a result Corinthia Hotels reported a 92 percent response rate within an hour and documented improvements in guest satisfaction and online reputation following the deployment of Shiji ReviewPro Auto Case Management.
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Minor Hotel Group | Leisure and Hospitality | 42180 | $4.3B | Thailand | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2016 | n/a |
In 2016, Minor Hotel Group onboarded ReviewPro and implemented Shiji ReviewPro Auto Case Management as the Case Management backbone for centralized guest feedback handling and service recovery. The deployment anchored ReviewPro alongside the Guest Experience Improvement Suite to unify monitoring, survey collection, automated case routing, and operational escalation workflows.
The implementation encompassed ReviewPro modules including Online Reputation Management ORM with semantic analysis and the Global Review Index, Guest Satisfaction Surveys GSS for in-stay and post-stay feedback, and Shiji ReviewPro Auto Case Management to automate assignment and tracking of guest issues. Auto Case Management applied business rules to route cases to operational owners, and the combined suite provided instrumentation for both immediate service recovery and trend analysis across properties.
Integration scope explicitly included linking survey results with the hotels PMS to correlate feedback to specific room numbers and guest segments, and to increase review collection via the TripAdvisor Review Collection Program. The project began with a beta at select properties to validate rules and tooling, the learnings from which were codified into standard operating procedures and prepared for groupwide rollout to all hotels.
Governance was formalized through SOPs that became the basis for online training and onboarding of team members and new properties, embedding ReviewPro into guest management processes and service recovery workflows. Outcomes reported in the implementation narrative include strengthened operational consistency, tighter issue resolution through automated case routing, an elevated guest experience, and an associated uplift in revenue as a direct objective of the integrated solution.
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Radisson Hotel Group | Leisure and Hospitality | 100000 | $7.3B | Belgium | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2017 | n/a |
In 2017, Radisson Hotel Group implemented Shiji ReviewPro Auto Case Management to automate review responses and streamline internal review handling. The deployment followed an initial January 2017 rollout of ReviewPro's Guest Intelligence Suite and went live across 364 properties in the EMEA region in July 2017, positioning the application within the hotel group’s guest experience technology stack and aligning it to the Case Management category for guest feedback workflows.
Shiji ReviewPro Auto Case Management was configured with automation rules, a management response dashboard, and a customized To Do page to prioritize tasks for frontline staff. Functional capabilities implemented include alerting workflows to notify general managers of negative reviews, a centralized case view that surfaces all details per case, and flexible reporting to monitor response performance, consistent with typical Case Management operational modules.
Operational integration remained focused on ReviewPro’s reputation and survey capabilities, with the ACM tool operating alongside Online Reputation Management and Guest Satisfaction Surveys from the same vendor. The system created a negative review view for monitoring at hotel, brand, and group levels, and cases that were not responded to in time were automatically escalated to the customer care center in Dublin under predefined escalation rules.
Governance and process changes were driven by the platform’s automation rules and the management response dashboard, enabling centralized visibility and standard response SLAs across properties. Escalation workflows included billing implications when customer care intervention was triggered, and the vendor provided strategic and operational support plus continuous updates during rollout and post go live.
Within three months of the ACM rollout Radisson Hotel Group halved its review response time, and the team began piloting case management within in stay surveys to extend automated follow up to additional feedback channels. This implementation links Radisson Hotel Group, Shiji ReviewPro Auto Case Management, Case Management, and guest experience operations in a single operational narrative.
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Transamerica Hospitality Group | Leisure and Hospitality | 500 | $51M | Brazil | Shiji Group | Shiji ReviewPro Auto Case Management | Case Management | 2024 | n/a |
In 2024, Transamerica Hospitality Group implemented Shiji ReviewPro Auto Case Management as a cloud based module within the ReviewPro Guest Experience Improvement Suite. The Shiji ReviewPro Auto Case Management application, listed under Case Management, was deployed across the Transamerica portfolio to centralize guest feedback workflows for 26 properties across Brazil including major cities such as São Paulo, Recife, Curitiba and Campo Grande.
The implementation configured Auto Case Management alongside Online Reputation Management and Guest Satisfaction Surveys to create an integrated feedback to action loop. Functional capabilities implemented include automated alerting and escalation parameters based on review sentiment and survey ratings, workflow definitions aligned to the hotel group structure, and case assignment rules to route issues to operations and quality teams for resolution.
Data aggregation integrations were operationalized through ReviewPro, pulling review data from major online travel agencies and review sites, and combining that with in stay and post stay survey responses. The combined data feeds the Global Review Index score and board level reporting, and the Shiji ReviewPro Auto Case Management workflow ties those signals to operational tasks and OTA response tracking.
Governance was restructured to hold property teams accountable to board KPIs through defined workflows and escalation paths, and to use guest feedback as an input to investment and sourcing decisions such as bringing food and beverage services in house. Outcomes reported by Transamerica include a 4% increase in the Global Review Index, improved reporting for the board, and increased staff engagement after the Auto Case Management rollout.
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Buyer Intent: Companies Evaluating Shiji ReviewPro Auto Case Management
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FAQ - APPS RUN THE WORLD Shiji ReviewPro Auto Case Management Coverage
Shiji ReviewPro Auto Case Management is a Case Management solution from Shiji Group.
Companies worldwide use Shiji ReviewPro Auto Case Management, from small firms to large enterprises across 21+ industries.
Organizations such as Radisson Hotel Group, Minor Hotel Group, Transamerica Hospitality Group, Corinthia Hotels and Bachcare Holiday Homes are recorded users of
Shiji ReviewPro Auto Case Management for Case Management.
Companies using Shiji ReviewPro Auto Case Management are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Shiji ReviewPro Auto Case Management are most concentrated in Belgium, Thailand and Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Shiji ReviewPro Auto Case Management across Americas, EMEA, and APAC.
Companies using Shiji ReviewPro Auto Case Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 40%.
Customers of Shiji ReviewPro Auto Case Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Shiji ReviewPro Auto Case Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Case Management.