List of Shiji ReviewPro Guest Customers
Shiji Group
Fuxing Road Jia No. 65, Haidian District,
Beijing, 100036,
China
Beijing, 100036,
China
86-010-59325388
Professional Services
5048
$400M
Since 2010, our global team of researchers has been studying Shiji ReviewPro Guest customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shiji ReviewPro Guest for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shiji ReviewPro Guest for Customer Experience include: Minor Hotel Group, a Thailand based Leisure and Hospitality organisation with 42180 employees and revenues of $4.31 billion, Minor Hotels, a Thailand based Leisure and Hospitality organisation with 75000 employees and revenues of $3.51 billion, Club Med, a France based Leisure and Hospitality organisation with 20333 employees and revenues of $3.20 billion, Centara Hotels & Resorts, a Thailand based Leisure and Hospitality organisation with 9000 employees and revenues of $2.25 billion, Coast Hotels, a Canada based Leisure and Hospitality organisation with 750 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Shiji ReviewPro Guest, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shiji ReviewPro Guest customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centara Hotels & Resorts | Leisure and Hospitality | 9000 | $2.3B | Thailand | Shiji Group | Shiji ReviewPro Guest | Customer Experience | 2025 | n/a |
In 2025, Centara Hotels & Resorts implemented Shiji ReviewPro Guest to strengthen Customer Experience and address a shift toward domestic travelers. The brand had used ReviewPro Hotel Reputation and Guest Survey solutions for eight years, and the Shiji ReviewPro Guest deployment was positioned to centralize review intelligence and guest feedback workflows. The initiative prioritized arrival, breakfast, and sustainability as operational levers to improve Thai-language review scores and the Global Review Index.
Implementation centered on core ReviewPro capabilities, including hotel reputation management, guest survey management, review analytics, and nationality-based segmentation of feedback. The Shiji ReviewPro Guest configuration used post-stay survey filters and sentiment tagging to surface low-scoring breakfast and check-in experiences among Thai guests. Closed-loop workflows were established to trigger manual guest outreach for negative scores and to convert validated issues into operational tasks. The platform provided dashboarding for GRM and GRI metrics to support iterative testing and measurement.
The deployment consumed review streams from public review sites including Agoda and ingested PMS-filtered post-stay survey data, enabling cross-source correlation of guest sentiment without naming specific PMS vendors. Pilot implementations were executed at test hotels, and proven changes were documented and rolled out across Centara’s local brands and properties. Operational ownership spanned guest experience, operations, front desk, and food and beverage teams to align service adjustments with platform insights.
Governance adopted a growth hacking methodology led by the corporate director of guest experience, using rapid test, measure, and scale cycles to convert insights into standard operating procedures. Tactical changes validated through the system included adjusting breakfast menus to local tastes, clearer food labeling, instituted breakfast reservation windows, clarified luggage service signage, and added family entertainment options. The brand reported an increase in overall guest satisfaction GRM by 0.6 points, Thai-specific satisfaction indexes improved by 1.6 points, and Agoda review scores rose by 0.7 points, reflecting consolidated customer experience improvements.
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Club Med | Leisure and Hospitality | 20333 | $3.2B | France | Shiji Group | Shiji ReviewPro Guest | Customer Experience | 2019 | n/a |
In 2019, Club Med implemented Shiji ReviewPro Guest as part of its Customer Experience initiative. The deployment was scoped to monitor and analyze guest satisfaction across the customer journey worldwide, covering pre stay touchpoints such as website visits, branch contacts, and call center interactions, as well as structured post stay feedback.
The implementation centralized customer feedback on the Shiji ReviewPro Guest platform, creating a single repository for qualitative comments and structured survey responses. Functional configuration included pre stay monitoring workflows, a Club Med managed quantitative post stay questionnaire, and analytics and reporting capabilities aligned with Customer Experience use cases for sentiment monitoring and trend analysis.
Integrations concentrated on ingesting inputs from Club Med websites, in branch contacts, and call center channels, consolidating those sources into the ReviewPro feedback centralization platform for enterprise visibility. Operational coverage was worldwide and involved coordination across guest operations, customer service, and marketing functions.
Governance and rollout were executed as a program, with project management responsibilities spanning strategic deployment planning, training of internal teams, and management of the service provider relationship. Internal ownership was assigned to operate the post stay questionnaire and to oversee centralized feedback processing and reporting within the Customer Experience framework.
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Coast Hotels | Leisure and Hospitality | 750 | $150M | Canada | Shiji Group | Shiji ReviewPro Guest | Customer Experience | 2023 | n/a |
In 2023, Coast Hotels implemented Shiji ReviewPro Guest across 16 Coast Hotels properties and 8 restaurants in North America, deploying a Customer Experience application to centralize online reputation management. The deployment spans properties across British Columbia, Alberta, Saskatchewan, Yukon, Alaska, Washington State, California, and Hawaii, and was installed and commissioned by Shiji Group as the vendor for the platform.
The implementation of Shiji ReviewPro Guest focused on online reputation management capabilities, including guest feedback aggregation, sentiment and comment analysis, real time review response workflows, and reporting dashboards for property and corporate visibility. Configuration emphasized role based access for property teams and corporate users, and the platform was provisioned to surface guest feedback insights to front desk and guest service operations as well as corporate guest experience stakeholders.
Operational integration centered on linking guest feedback workflows into Coast Hotels customer experience and Customer Relationship Management practices, leveraging the platform’s integration capabilities to feed review signals into property level operations and CRM aligned response processes. The rollout covers guest operations, customer service, and brand teams across the North American estate, with property teams and central operations consuming the same data streams for consistency.
Governance and process changes included training and client support from Shiji Group, establishment of real time review response procedures, and centralized monitoring to ensure consistent escalation and response ownership between property staff and corporate reputation management. Training and support commitments were explicitly part of the implementation to enable frontline teams to respond to reviews in real time.
Reported outcomes from the implementation include enhanced visibility into guest feedback, the ability to respond to reviews in real time, and stated improvements in guest satisfaction and loyalty, supporting Coast Hotels’ intent to build reputation and drive growth across their North American operations.
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Leisure and Hospitality | 42180 | $4.3B | Thailand | Shiji Group | Shiji ReviewPro Guest | Customer Experience | 2016 | n/a |
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Leisure and Hospitality | 75000 | $3.5B | Thailand | Shiji Group | Shiji ReviewPro Guest | Customer Experience | 2019 | n/a |
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Leisure and Hospitality | 500 | $51M | Brazil | Shiji Group | Shiji ReviewPro Guest | Customer Experience | 2024 | n/a |
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Buyer Intent: Companies Evaluating Shiji ReviewPro Guest
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Shiji ReviewPro Guest Coverage
Shiji ReviewPro Guest is a Customer Experience solution from Shiji Group.
Companies worldwide use Shiji ReviewPro Guest, from small firms to large enterprises across 21+ industries.
Organizations such as Minor Hotel Group, Minor Hotels, Club Med, Centara Hotels & Resorts and Coast Hotels are recorded users of
Shiji ReviewPro Guest for Customer Experience.
Companies using Shiji ReviewPro Guest are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Shiji ReviewPro Guest are most concentrated in Thailand, France and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Shiji ReviewPro Guest across Americas, EMEA, and APAC.
Companies using Shiji ReviewPro Guest range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 16.67%, and global enterprises with 10,000+ employees - 50%.
Customers of Shiji ReviewPro Guest include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Shiji ReviewPro Guest customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.