List of SimplyDesk Customers
SimplyDesk
24, avenue Joannes Masset,
Lyon, 69009,
France
Lyon, 69009,
France
33 4 72 20 09 92
Professional Services
20
$2M
Since 2010, our global team of researchers has been studying SimplyDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SimplyDesk for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SimplyDesk for Incident Management include: Avia Picoty, a France based Oil, Gas and Chemicals organisation with 500 employees and revenues of $397.0 million, Societe Des 3 Vallees, a France based Leisure and Hospitality organisation with 700 employees and revenues of $101.0 million, Korus Group France, a France based Construction and Real Estate organisation with 210 employees and revenues of $53.0 million, Korus Group Asia, a Malaysia based Professional Services organisation with 310 employees and revenues of $31.0 million, Amisep France, a France based Non Profit organisation with 600 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using SimplyDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amisep France | Non Profit | 600 | $30M | France | SimplyDesk | SimplyDesk | Incident Management | 2025 | n/a |
In 2025 Amisep France deployed SimplyDesk Incident Management as an embedded customer touchpoint on its public website. The implementation positions SimplyDesk as the organization�s primary web intake and case tracking system for member and public incident reporting, providing a continuous online channel for creating and acknowledging incidents directly from the site.
The SimplyDesk deployment leverages core Incident Management capabilities typical for web-embedded implementations, including web form intake, automated ticket creation, configurable routing rules, status dashboards, and notification templates. Configuration work focused on case lifecycle management, categorization and priority schemes, assignment workflows, and templated communications to align incident handling with nonprofit operational processes.
Operational ownership is centered on member services and operations staff who manage incoming website reports and ongoing case resolution, with governance practices oriented toward centralized ticket ownership and standardized workflow rules. The implementation of SimplyDesk on the website creates a single incident intake stream for the organization, and the application name SimplyDesk is surfaced as the incident management layer supporting case capture and operational routing.
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Avia Picoty | Oil, Gas and Chemicals | 500 | $397M | France | SimplyDesk | SimplyDesk | Incident Management | 2021 | n/a |
In 2021, Avia Picoty implemented SimplyDesk Incident Management on their website. The France-based Oil, Gas and Chemicals company with approximately 500 employees uses SimplyDesk to centralize web-based incident intake and to establish a single digital channel for reporting operational and safety incidents at its sites.
Configuration emphasizes web-embedded incident intake forms, ticketing workflows, role-based triage queues and automated notifications, leveraging core Incident Management capabilities in SimplyDesk. Operational coverage includes site operations, maintenance and customer-facing support, with internal workflows restructured around incident capture, assignment and escalation and governance focused on defined triage roles and workflow configurations to manage incoming web reports.
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Cabinet Plasseraud Sas | Professional Services | 44 | $5M | France | SimplyDesk | SimplyDesk | Incident Management | 2022 | n/a |
In 2022, Cabinet Plasseraud Sas deployed SimplyDesk for Incident Management on its website. The implementation uses SimplyDesk to capture customer incident reports via web-based intake, establishing a centralized ticketing entry point for the firm’s customer support function.
SimplyDesk was configured to manage incident lifecycle workflows consistent with Incident Management applications, including ticket creation from web forms, automated acknowledgement messaging, prioritization and status tracking, and routing to internal support personnel. The deployment emphasizes web-based incident intake, case assignment, and activity history to support repeatable incident resolution processes.
Operational coverage is scoped to customer facing and service delivery teams within Cabinet Plasseraud Sas in France, with SimplyDesk serving as the primary incident intake and tracking mechanism tied to its public website. The implementation provides centralized visibility of incident status and case history to inform internal support workflows and day to day service handling.
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Conex | Professional Services | 80 | $8M | France | SimplyDesk | SimplyDesk | Incident Management | 2021 | n/a |
In 2021, Conex implemented SimplyDesk on its public website to capture and manage incoming client support requests. SimplyDesk is embedded as a web intake channel and serves as the interface for ticket creation, incident metadata capture and initial customer communications. The SimplyDesk deployment is the company's Incident Management tool for handling incident intake, status tracking and responsiveness through a browser-based widget.
Configuration centers on ticketing workflow, incident categorization, priority assignment and notification rules, aligning with professional services support processes. Operational coverage includes client-facing support and internal service desk activities for Conex in France, with incident routing and escalation rules centralized in the application. Governance emphasizes standardized intake forms and automated routing to ensure incidents are logged consistently in SimplyDesk and handled within established support workflows.
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Gennevilliers Habitat | Construction and Real Estate | 120 | $15M | France | SimplyDesk | SimplyDesk | Incident Management | 2023 | n/a |
In 2023, Gennevilliers Habitat deployed SimplyDesk on its public website to provide Incident Management for resident reports and field operations. The implementation positions SimplyDesk as the primary web-facing intake channel for a 120 employee housing and real estate operator in France, capturing incidents submitted by tenants and routing them into a centralized ticketing workflow.
SimplyDesk was configured to support web-embedded incident intake, ticket lifecycle management, priority categorization, assignment workflows and status notifications, reflecting core Incident Management functional patterns. Configuration emphasized automated routing rules and role based assignment so incoming tickets are classified and directed to operational teams for handling and resolution tracking.
Operational coverage is focused on customer facing incident intake through the corporate website and downstream internal service desk processes that coordinate maintenance and property management work. Governance centered on defining intake forms, assignment roles and escalation steps within SimplyDesk, with iterative adjustments to workflows made through the application interface after initial rollout.
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Professional Services | 40 | $6M | France | SimplyDesk | SimplyDesk | Incident Management | 2021 | n/a |
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Professional Services | 310 | $31M | Malaysia | SimplyDesk | SimplyDesk | Incident Management | 2023 | n/a |
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Construction and Real Estate | 210 | $53M | France | SimplyDesk | SimplyDesk | Incident Management | 2023 | n/a |
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Professional Services | 272 | $26M | France | SimplyDesk | SimplyDesk | Incident Management | 2021 | n/a |
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Leisure and Hospitality | 700 | $101M | France | SimplyDesk | SimplyDesk | Incident Management | 2021 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SimplyDesk Coverage
SimplyDesk is a Incident Management solution from SimplyDesk.
Companies worldwide use SimplyDesk, from small firms to large enterprises across 21+ industries.
Organizations such as Avia Picoty, Societe Des 3 Vallees, Korus Group France, Korus Group Asia and Amisep France are recorded users of
SimplyDesk for Incident Management.
Companies using SimplyDesk are most concentrated in Oil, Gas and Chemicals, Leisure and Hospitality and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using SimplyDesk are most concentrated in France and Malaysia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SimplyDesk across Americas, EMEA, and APAC.
Companies using SimplyDesk range from small businesses with 0-100 employees - 41.67%, to mid-sized firms with 101-1,000 employees - 58.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of SimplyDesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SimplyDesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.