List of smg360 Customers
Kansas City, 64108-1423, MO,
United States
Since 2010, our global team of researchers has been studying smg360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased smg360 for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using smg360 for Customer Experience include: Dicks Merchandising & Supply Chain, a United States based Distribution organisation with 1800 employees and revenues of $12.98 billion, Michaels Stores, a United States based Retail organisation with 40000 employees and revenues of $5.00 billion, Sally Beauty, a United States based Retail organisation with 13000 employees and revenues of $3.82 billion, Carters, a United States based Retail organisation with 15350 employees and revenues of $2.84 billion, C. & J. Clark International Ltd, a United Kingdom based Retail organisation with 13000 employees and revenues of $2.40 billion and many others.
Contact us if you need a completed and verified list of companies using smg360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The smg360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Big O Tires | Automotive | 50 | $5M | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2020 | n/a |
In 2020, Big O Tires implemented smg360 on its website. The smg360 deployment serves as a Customer Experience application embedded in the corporate website to capture guest feedback and session based experience signals.
Implementation emphasizes web embedded survey and experience measurement modules, configured to collect onsite and post transaction customer feedback across the company website. Captured feedback is used to drive customer experience workflows and reporting consumed by store operations and customer service functions, supporting feedback management, experience analytics, and continuous improvement processes. The deployment is web delivered and instrumented on the site, and the narrative centers on smg360 as the primary Customer Experience tool for Big O Tires.
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Bluewave Energy Services | Utilities | 1000 | $300M | Canada | SMG (Service Management Group) | smg360 | Customer Experience | 2020 | n/a |
In 2020, Bluewave Energy Services deployed smg360 as its Customer Experience application on its public website. The implementation positioned smg360 to capture web-based customer feedback and service sentiment directly from digital touchpoints, establishing Bluewave Energy Services smg360 Customer Experience data flows into operational teams.
The deployment included configuration of survey orchestration and feedback collection workflows, with smg360 dashboards and reporting configured for role-based access. Configuration work focused on web-triggered feedback, survey templates aligned to service and billing interactions, and real-time analytics views to support frontline response and trending analysis.
Integration architecture centered on embedding smg360 components within Bluewave Energy Services' website, enabling direct capture of customer responses and routing of qualitative feedback into customer service and operations workflows. Operational scope covered customer service, field operations, and billing teams, with feedback visibility provided to regional support leads and site supervisors to inform service recovery and issue triage.
Governance and rollout followed a phased approach, using role-based permissions, content governance for survey messaging, and defined escalation pathways for incident feedback. Training and change management emphasized agent workflows for handling inbound feedback and using smg360 dashboards for daily operational reviews, ensuring the application was operationalized across business functions responsible for customer experience.
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C. & J. Clark International Ltd | Retail | 13000 | $2.4B | United Kingdom | SMG (Service Management Group) | smg360 | Customer Experience | 2018 | n/a |
In 2018, C. & J. Clark International Ltd implemented smg360 on its website as a Customer Experience application. The deployment uses smg360 to capture on site customer feedback, surface structured survey metrics and open text commentary, and provide CX analytics and dashboards tailored for digital retail operations.
The implementation scope centers on clarks.co.uk and supports ecommerce, customer service, and digital merchandising teams across the United Kingdom, aligning smg360 with customer experience management, feedback routing, and response workflows. Governance work focused on configuring survey triggers, feedback widgets, role based dashboard access, and escalation rules within smg360 to channel input to CX and contact center stakeholders.
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Professional Services | 3000 | $500M | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2021 | n/a |
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Retail | 15350 | $2.8B | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2020 | n/a |
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Retail | 1500 | $400M | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2021 | n/a |
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Retail | 50 | $5M | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2023 | n/a |
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Distribution | 1800 | $13.0B | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2019 | n/a |
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Retail | 2275 | $536M | United Kingdom | SMG (Service Management Group) | smg360 | Customer Experience | 2019 | n/a |
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Leisure and Hospitality | 120 | $223M | United States | SMG (Service Management Group) | smg360 | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating smg360
Discover Software Buyers actively Evaluating Enterprise Applications
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