List of SoundHound Smart Answering Customers
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Since 2010, our global team of researchers has been studying SoundHound Smart Answering customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SoundHound Smart Answering for Cognitive Computing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SoundHound Smart Answering for Cognitive Computing include: 7-Eleven, a United States based Retail organisation with 138808 employees and revenues of $87.60 billion, Speedway, a United States based Retail organisation with 42000 employees and revenues of $25.00 billion, Edward Jones, a United States based Banking and Financial Services organisation with 55000 employees and revenues of $16.30 billion, AutoZone, a United States based Retail organisation with 69440 employees and revenues of $16.25 billion, Casey’s, a United States based Retail organisation with 36800 employees and revenues of $15.94 billion and many others.
Contact us if you need a completed and verified list of companies using SoundHound Smart Answering, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SoundHound Smart Answering customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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7-Eleven | Retail | 138808 | $87.6B | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2023 | n/a |
In 2023, 7-Eleven implemented SoundHound Smart Answering as a generative voice AI platform. The deployment used SoundHound Smart Answering under the Cognitive Computing category to elevate customer experience and employee experience by providing omnichannel customer and employee AI enabled assistants.
The implementation emphasized voice first generative models for natural language understanding and voice synthesis, conversational orchestration to manage multi turn dialogs, and conversational knowledge workflows to handle routine inquiries and surface escalation triggers. SoundHound Smart Answering was configured to support both customer-facing dialogs and internal employee assistance workflows, aligning conversational design with operational playbooks.
Operational coverage targeted customer service and employee support functions across 7-Eleven touchpoints, integrating the assistants into front line interaction channels and internal help desk workflows. Governance centered on conversational content management, escalation rules to human agents, role based content curation, and a phased rollout approach to align dialogue scripts with business rules and compliance requirements.
The deployment explicitly addresses market challenges cited by the vendor, including labor scarcity and rising cost of operations, by providing seamless, intuitive voice AI experiences. SoundHound Smart Answering is positioned to empower both customer engagement and employee support through omnichannel conversational automation within 7-Eleven.
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AutoZone | Retail | 69440 | $16.3B | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2023 | n/a |
In 2023 AutoZone implemented SoundHound Smart Answering as a Cognitive Computing deployment to introduce generative voice AI capabilities for customer and employee support. The implementation positions SoundHound Smart Answering as an omnichannel voice AI platform for AutoZone, emphasizing conversational voice interfaces and automated assistant workflows across service channels.
The SoundHound Smart Answering implementation centers on standard Cognitive Computing modules, including automatic speech recognition, natural language understanding, dialogue management, and generative voice response engines. Functional capabilities implemented include customer-facing voice assistants, employee-facing AI-enabled support agents, session orchestration for multichannel interactions, and embedded analytics for monitoring conversational performance.
Operational scope covers customer service and employee support functions, with integration targets oriented toward contact center front-end workflows and internal help desk use cases. Governance responsibilities were aligned between AutoZone CX leadership and IT for configuration, data handling, and staged rollout, with process adaptation focused on conversational script design and escalation handoffs to human agents.
The deployment is described as addressing market pressures such as labor scarcity and rising operational costs by providing automated, conversational touchpoints, and it is intended to empower AutoZone business and support teams with more intuitive voice AI experiences through SoundHound Smart Answering.
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Casey’s | Retail | 36800 | $15.9B | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2024 | n/a |
In 2024 Casey's implemented SoundHound Smart Answering, adopting a Cognitive Computing application to automate customer voice and conversational interactions. The deployment targeted customer support and contact center front lines for retail operations, with the SoundHound Smart Answering platform positioned to manage inbound queries across voice and digital conversational channels.
Implementation centered on core Cognitive Computing capabilities including speech to text, natural language understanding, intent classification, and a dialogue manager configured to surface concise answers and guided paths. SoundHound Smart Answering was configured to handle common retail inquiries such as store information, transaction questions, and account lookup workflows while flagging ambiguous requests for human escalation. Agent assist features and conversational analytics were used to support quality monitoring and iterative tuning of conversational models.
Operational scope encompassed contact center agents and customer service workflows, with content governance established to curate the knowledge base and define escalation criteria. Rollout followed an incremental program model with conversational script validation, live channel testing, and continuous NLU model retraining to align responses with Casey's retail terminology. Governance defined change control for knowledge updates and cross functional ownership between customer care and operations to maintain answer accuracy and conversational consistency.
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Retail | 109000 | $9.7B | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2023 | n/a |
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Leisure and Hospitality | 100 | $30M | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2022 | n/a |
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Leisure and Hospitality | 10 | $1M | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2022 | n/a |
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Banking and Financial Services | 55000 | $16.3B | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2023 | n/a |
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Leisure and Hospitality | 113 | $104M | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2022 | n/a |
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Retail | 10 | $1M | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2023 | n/a |
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Leisure and Hospitality | 14000 | $1.5B | United States | SoundHound Inc. | SoundHound Smart Answering | Cognitive Computing | 2022 | n/a |
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Buyer Intent: Companies Evaluating SoundHound Smart Answering
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