List of ThankQ Charity CRM Customers

Access Group

The Armstrong Building 10 Oakwood Drive,
Loughborough, LE11 3QF,
United Kingdom

https://www.theaccessgroup.com/

44 84 5345-3300

Professional Services

8500

$1.4B

Since 2010, our global team of researchers has been studying ThankQ Charity CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased ThankQ Charity CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using ThankQ Charity CRM for CRM include: Permanent TSB Group, a Ireland based Banking and Financial Services organisation with 3207 employees and revenues of $785.0 million, Victoria University, a Australia based Education organisation with 2295 employees and revenues of $401.0 million, Vassar College, a United States based Education organisation with 1227 employees and revenues of $232.0 million, Wesley Mission, a Australia based Non Profit organisation with 2251 employees and revenues of $181.0 million, Brotherhood of St. Laurence, a Australia based Non Profit organisation with 1452 employees and revenues of $165.0 million and many others.

Contact us if you need a completed and verified list of companies using ThankQ Charity CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The ThankQ Charity CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Brotherhood of St. Laurence	Non Profit	1452	$165M	Australia	The Access Group	ThankQ Charity CRM	CRM	2012	n/a	In 2012 Brotherhood of St. Laurence implemented ThankQ Charity CRM, a CRM deployed to centralize donor and fundraising operations. The ThankQ Charity CRM deployment supported the Support Service team in Fitzroy Victoria and was used by fundraising and membership staff to manage day to day donor interactions and administration. Configuration and functional scope centered on donor management and receipting capabilities, including processing of all donations, receipting of donor contributions, and maintenance of donor records. The implementation included modules and workflows for workplace giving, the Brotherhoods regular giving program, event registration processing and maintenance, and tracking of Trust and Foundation records with reminders for application and report due dates, as well as updates to dental records tied to donor files. Operational integrations included reconciliation processes between ThankQ and the Landmark accounting database, with quarterly reconciliation of ThankQ to Landmark and management of electronic banking files to support financial posting and banking reconciliation. ThankQ was also used to process Trust related payments and to manage inbound donor communications, including email and telephone enquiries, donor correspondence, and membership query resolution. Governance and process controls were instrumented through structured reconciliation schedules, timely processing SLAs for banking and reporting, and record maintenance procedures embedded in ThankQ. Operational responsibilities documented in system workflows assigned receipting, record maintenance, and reporting tasks to fundraising support officers, ensuring continuity of donor administration and adherence to internal reporting cycles.
CatholicCare	Non Profit	550	$61M	Australia	The Access Group	ThankQ Charity CRM	CRM	2018	n/a	In 2018 CatholicCare deployed ThankQ Charity CRM as its CRM for donor and constituent relationship management, establishing a centralized application for fundraising and client services across its Sydney operations. ThankQ Charity CRM was positioned to support fundraising workflows, constituent records, gift processing and fundraising reporting as core CRM capabilities aligned with the organization’s finance and support functions. Configuration work focused on data model alignment, automation of donation acknowledgement and segmented communication workflows, and reporting instrumentation to feed XLONE reporting and dashboards. The implementation included ETL processes to normalize constituent and transaction data, and configuration of reconciliation points for financial posting. ThankQ Charity CRM was integrated with TechnologyOne ERP on premise for general ledger, purchasing and enterprise budgeting data flows, and interfaced with Micropay payroll, Carelink client management, Promaster and Ento to synchronize person records and transactional events. Data integration was delivered through ETL pipelines and reporting feeds, enabling consolidated donor and finance views across systems. Governance and operational ownership emphasized continuous improvement for Support Services, with targeted workstreams for business process refinement, data integrity, and cross-system data integration. Ongoing support activity documented data reconciliation rules, stewardship responsibilities and release controls to manage changes across ThankQ Charity CRM and the connected finance and HR systems.
Muslim Aid	Non Profit	850	$42M	United Kingdom	The Access Group	ThankQ Charity CRM	CRM	2013	n/a	In 2013, Muslim Aid implemented ThankQ Charity CRM to centralize donor management and constituent services, aligning the organization’s fundraising, volunteer tracking and communications under a CRM framework. The ThankQ Charity CRM installation was oriented around headquarters and 14 field offices worldwide, with responsibilities including user account management, email account provisioning, permission rights and user license administration for staff across those sites. Configuration work focused on IT infrastructure and endpoint management, including configuring VoIP telephones and creating new staff telephone extensions, imaging and provisioning PCs, and connecting VoIP telephones to the Muslim Aid domain through switches and patching. The team deployed Kaspersky endpoint security across PCs, laptops and servers, administered application upgrades and installations, and developed a relational database system to record volunteer details, while producing a Data Mapping document to align source information with the new ThankQ Charity CRM schema. Operational integrations and application support included scripting SQL reports based on donor information for multiple departments, acting as first point of contact for ThankQ, Intranet, VPN, Print Services, ActinTime, Payroll, FundEZ and Pentanna issues, and liaising with external contractors and third parties to resolve technical problems. Email and platform migrations were executed as part of the program, including a Scalix to Microsoft Exchange 2013 migration and a broader migration from linux to a Windows environment, supporting continuity of communications and backend services. Governance and rollout activities encompassed project managing the Muslim Aid Sorce intranet, authoring IT policies and user manuals for the IT department, delivering multiple Windows 8 and intranet training sessions, and providing ongoing IT support services to overseas field offices. The implementation emphasized operational supportability and process documentation, with the IT team preparing and managing data for direct mail campaigns and ensuring that end user support across the CRM and related systems was handled in a professional and efficient manner.
	Banking and Financial Services	3207	$785M	Ireland	The Access Group	ThankQ Charity CRM	CRM	2015	n/a
	Education	1227	$232M	United States	The Access Group	ThankQ Charity CRM	CRM	2022	n/a
	Education	2295	$401M	Australia	The Access Group	ThankQ Charity CRM	CRM	2016	n/a
	Non Profit	2251	$181M	Australia	The Access Group	ThankQ Charity CRM	CRM	2023	n/a

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Buyer Intent: Companies Evaluating ThankQ Charity CRM

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ThankQ Charity CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ThankQ Charity CRM for CRM include:

Barretstown Ireland, a Ireland based Non Profit organization with 111 Employees
Amanara, a United Arab Emirates based Leisure and Hospitality company with 30 Employees
Pace University, a United States based Education organization with 3000 Employees

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