List of Thomson Reuters eBillingHub Customers
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Since 2010, our global team of researchers has been studying Thomson Reuters eBillingHub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Thomson Reuters eBillingHub for Legal Time and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Thomson Reuters eBillingHub for Legal Time and Billing include: TransPerfect, a United States based Professional Services organisation with 9500 employees and revenues of $1.20 billion, Faegre Drinker, a United States based Professional Services organisation with 1500 employees and revenues of $960.0 million, Seyfarth Shaw, a United States based Professional Services organisation with 930 employees and revenues of $882.0 million, Littler Mendelson, a United States based Professional Services organisation with 2500 employees and revenues of $700.0 million, Blank Rome LLP, a United States based Professional Services organisation with 1500 employees and revenues of $580.0 million and many others.
Contact us if you need a completed and verified list of companies using Thomson Reuters eBillingHub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Thomson Reuters eBillingHub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arnold & Porter Kaye Scholer | Professional Services | 22 | $3M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2015 | n/a |
In 2015 Arnold & Porter Kaye Scholer implemented Thomson Reuters eBillingHub to support core Legal Time and Billing operations, embedding the Thomson Reuters eBillingHub application into the firm’s billing and matter administration workflows. The deployment targeted client electronic billing onboarding, invoice validation and timekeeper and matter configuration, positioning the application as a primary system for e-billing intake and client-facing invoice exchanges.
The implementation focused on functional modules and operational capabilities common to Legal Time and Billing, including client onboarding and enrollment, user and matter provisioning, timekeeper management, billing error troubleshooting, and centralized help request handling. The Electronic Billing Coordinator created training materials and ran coordinator onboarding programs, and the team administered eBillingHub alongside a broader e-billing ecosystem that included Ascent, BillingPoint, Collaboration, Collaborati, CounselGo, CounselLink, Legal Tracker, Tymetrix 360 and roughly 30 additional systems, while using Aderant for internal matter and timekeeper lookups.
Governance and operational rollout were managed by an in-house billing operations team led by the Electronic Billing Coordinator, who handled setup of new users, accounts and matters, tracked and responded to inbox requests, and trained new coordinators across e-billing platforms. The operational footprint referenced in the implementation narrative also incorporated common law firm productivity and content tools such as Excel, Outlook, iManage, Word, Zoom and SharePoint for documentation, communications and case file reference.
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Ballard Spahr | Professional Services | 1900 | $484M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2017 | n/a |
In 2017, Ballard Spahr implemented Thomson Reuters eBillingHub to support its Legal Time and Billing operations. The initial deployment concentrated on the Denver office where the lead biller managed billing for the Real Estate, Litigation and Mergers and Acquisitions departments.
Thomson Reuters eBillingHub was configured to handle standard e-billing submission and invoice validation workflows, matter and rate verification rules, and firm-level reporting for billing and collections. Configuration emphasized accurate, timely reporting and handling of time sensitive and confidential information consistent with legal billing best practices.
The eBillingHub implementation operated alongside a mix of external e-billing networks and client portals, with explicit integration and interoperability noted with Serengeti, Collaborati, Tymetrix 360, CounselGo, CounselLink and Legal Exchange. Use of Thomson Reuters eBillingHub for selected clients enabled consolidated invoice exchange and reduced routing complexity across multiple vendor and client platforms.
Operational governance centered on a centralized billing specialist model for single call resolution of most billing issues, and coordinated distribution of reports to appropriate parties. Operational outcomes included successful billing and collection activity totaling over $1.5 million for year end, with the eBillingHub serving as a component of the firmwide Legal Time and Billing process.
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Blank Rome LLP | Professional Services | 1500 | $580M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2017 | n/a |
Blank Rome LLP implemented Thomson Reuters eBillingHub in 2017 to centralize Legal Time and Billing for its billing and collections functions across Philadelphia and multiple satellite offices. The deployment addressed high volume billing workflows tied to attorney assignment 43 and was provisioned to handle complex invoice constructs and client eBilling guidelines.
The Thomson Reuters eBillingHub implementation was configured to support proforma generation, invoice edits and posting for multipayor scenarios, billed on account processing, split billing and group billing, volume discounts and special rate structures. E billing operations included generation of ledes file ASCII extracts, enforcement of client guideline adherence, assignment and validation of task and activity codes, timekeeper rate updates, application of reductions, and creation of appeals and dispute records.
Operational integrations tied eBillingHub into the firm financial reporting and expense tooling ecosystem using SAP InfoView for finance reporting, Chrome River and Global Exchange for expense and exchange workflows, and Excel Word and PowerPoint for ad hoc financial deliverables. The rollout covered billing, collections, professional assistants, support management and coordinator teams, and included matter setup, client onboarding for new eBill matters, and identification and remediation of short payments and rejections.
Governance and process changes formalized eBilling matter setup, accrual and budget creation, metric reporting and a dashboard training program delivered to Professional Assistants and Support Management. Ongoing operational controls emphasized AR communications including statements and reminders, appeals workflow for reductions and rejections, and ad hoc reporting for realization keyword bill pay statistical and WIP analyses using Thomson Reuters eBillingHub.
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Professional Services | 290 | $50M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2020 | n/a |
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Professional Services | 433 | $140M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2019 | n/a |
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Professional Services | 1500 | $960M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2020 | n/a |
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Professional Services | 2500 | $700M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2022 | n/a |
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Professional Services | 930 | $882M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2015 | n/a |
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Professional Services | 120 | $15M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2016 | n/a |
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Professional Services | 200 | $22M | United States | Thomson Reuters | Thomson Reuters eBillingHub | Legal Time and Billing | 2015 | n/a |
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Buyer Intent: Companies Evaluating Thomson Reuters eBillingHub
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