List of Twilio Communications Platform CPaaS Customers
Twilio
101 Spear Street, 5th Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 877-889-4546
Professional Services
5502
$4.5B
Since 2010, our global team of researchers has been studying Twilio Communications Platform CPaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio Communications Platform CPaaS for CPaaS (Communication Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio Communications Platform CPaaS for CPaaS (Communication Platform as a Service) include: MercadoLibre, a Uruguay based Retail organisation with 84207 employees and revenues of $20.78 billion, Intuit, a United States based Professional Services organisation with 18200 employees and revenues of $18.83 billion, Electrolux Group, a Sweden based Manufacturing organisation with 41000 employees and revenues of $14.10 billion, Stripe, a United States based Professional Services organisation with 8500 employees and revenues of $5.12 billion, eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion and many others.
Contact us if you need a completed and verified list of companies using Twilio Communications Platform CPaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio Communications Platform CPaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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eBay | Retail | 11500 | $2.6B | United States | Twilio | Twilio Communications Platform CPaaS | CPaaS (Communication Platform as a Service) | 2024 | n/a | In 2024, eBay implemented Twilio Communications Platform CPaaS to centralize programmatic communications across its customer-facing functions. The deployment used Twilio Communications Platform CPaaS, classified as CPaaS (Communication Platform as a Service), to support messaging, voice, email and verification workflows across sales, marketing, growth and customer service. The implementation included core modules and capabilities, specifically Messaging APIs, Programmable Voice with Voice Intelligence, Email APIs, Verify and Verify Fraud Guard, and the Unified Profiles capability powered by Segment. Agent Copilot was adopted to leverage Unified Profiles data and large language models for agent assistance, automation and productivity enhancements. Configuration emphasized API-first implementation patterns and developer orchestration to enable real-time, consented data activation for personalized interactions. Architecturally, Twilio Communications Platform CPaaS was provisioned as a programmatic communication layer that interfaces with eBay’s customer data and contact center tooling, enabling omnichannel orchestration and routing. Explicit integration points included Segment for Unified Profiles, LLM based agent assist for Agent Copilot, and the Verify API for multichannel identity verification. The platform design follows standard CPaaS patterns of programmatic APIs, event-driven messaging, and service-level provisioning to support global, multi-channel engagement. Governance and rollout centered on centralizing developer-owned APIs, establishing consented data flows for a single customer view, and extending controls into fraud prevention and contact center workflows. Twilio was named a Leader in the 2024 Gartner Magic Quadrant for Communications Platform as a Service, which supported vendor credibility during evaluation. The implementation embeds Twilio Communications Platform CPaaS across eBay’s customer engagement, verification, and agent productivity functions. | |
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Electrolux Group | Manufacturing | 41000 | $14.1B | Sweden | Twilio | Twilio Communications Platform CPaaS | CPaaS (Communication Platform as a Service) | 2024 | n/a | In 2024 Electrolux Group implemented Twilio Communications Platform CPaaS, CPaaS (Communication Platform as a Service). The deployment centers on Twilio's cloud native communications stack to support multichannel customer engagement across messaging, voice, and email channels and to consolidate programmatic communications into a single platform. Twilio Communications Platform CPaaS was configured to leverage core functional modules including Programmable Messaging, Programmable Voice, Email APIs, Unified Profiles and Verify. Unified Profiles, powered by Segment, was used to create a single, consented customer profile for real time activation, and Agent Copilot was introduced to surface profile data and LLM driven assistance into agent workflows. Twilio’s Voice Intelligence and programmable voice enhancements were deployed to instrument call analytics and enable automated transcription and insight extraction. Integrations explicitly implemented include Segment for profile unification and consented data collection, and Twilio Verify including Verify Fraud Guard for multichannel user verification at scale. The platform was provisioned to support customer engagement functions across sales, marketing, growth and customer service, consolidating channel orchestration and programmatic APIs for developer teams and contact center operations. Governance emphasis focused on consent management and single view activation, shifting operational workflows toward real time profile driven interactions and agent augmentation. Implementation workstreams included API based provisioning, profile and consent governance, and embedding agent assist capabilities into existing contact center processes to standardize personalized engagement across customer facing teams. | |
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Intuit | Professional Services | 18200 | $18.8B | United States | Twilio | Twilio Communications Platform CPaaS | CPaaS (Communication Platform as a Service) | 2024 | n/a | In 2024 Intuit implemented Twilio Communications Platform CPaaS to extend programmatic customer engagement across sales, marketing, growth, and customer service. The deployment aligned with Twilio's positioning as a CPaaS Leader and leveraged the Twilio Communications Platform CPaaS portfolio to centralize real-time communications and developer-driven automation. Intuit's implementation focused on core CPaaS (Communication Platform as a Service) capabilities, including Messaging, Voice, and Email APIs, and incorporated 2024 platform advancements such as Unified Profiles and Agent Copilot to consolidate customer context and provide agent-assist automation. Programmable Voice enhancements including Voice Intelligence were adopted to surface call analytics and conversational insights, while Verify and Verify Fraud Guard features were used to standardize multi-channel identity verification at the API layer. Architecturally the solution used Twilio's cloud-native, programmatic API model to instrument real-time interactions and customer profile signals, integrating with Segment for Unified Profiles to create consented, single-view customer records. The implementation emphasized event-driven messaging flows, programmable voice sessions, and verification APIs, enabling developer teams to embed communications directly into Intuit workflows and customer touchpoints. Governance and operational changes concentrated on consented data capture and profile centralization, shifting agent workflows toward LLM-augmented assistance via Agent Copilot and enforcing verification controls through Verify Fraud Guard. The rollout prioritized integration with existing customer engagement processes across business functions, standardizing communications governance and creating a single orchestration layer for messaging, voice, email, and identity verification. | |
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Retail | 84207 | $20.8B | Uruguay | Twilio | Twilio Communications Platform CPaaS | CPaaS (Communication Platform as a Service) | 2024 | n/a |
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Professional Services | 8500 | $5.1B | United States | Twilio | Twilio Communications Platform CPaaS | CPaaS (Communication Platform as a Service) | 2024 | n/a |
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Buyer Intent: Companies Evaluating Twilio Communications Platform CPaaS
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Twilio Communications Platform CPaaS Coverage
Twilio Communications Platform CPaaS is a CPaaS (Communication Platform as a Service) solution from Twilio.
Companies worldwide use Twilio Communications Platform CPaaS, from small firms to large enterprises across 21+ industries.
Organizations such as MercadoLibre, Intuit, Electrolux Group, Stripe and eBay are recorded users of
Twilio Communications Platform CPaaS for CPaaS (Communication Platform as a Service).
Companies using Twilio Communications Platform CPaaS are most concentrated in Retail, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Twilio Communications Platform CPaaS are most concentrated in Uruguay, United States and Sweden, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Twilio Communications Platform CPaaS across Americas, EMEA, and APAC.
Companies using Twilio Communications Platform CPaaS range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 80%.
Customers of Twilio Communications Platform CPaaS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Twilio Communications Platform CPaaS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CPaaS (Communication Platform as a Service).