List of Upwork Enterprise Customers
Upwork
530 Lytton Avenue Suite 301,
Palo Alto, 94301, CA,
United States
Palo Alto, 94301, CA,
United States
1 650-316-7500
Professional Services
600
$780M
Since 2010, our global team of researchers has been studying Upwork Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Upwork Enterprise for Contingent Labor Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Upwork Enterprise for Contingent Labor Management include: Airbnb, a United States based Professional Services organisation with 7300 employees and revenues of $11.10 billion, Nasdaq, a United States based Banking and Financial Services organisation with 9162 employees and revenues of $4.65 billion, Insightsoftware, a United States based Professional Services organisation with 2300 employees and revenues of $600.0 million, Automattic, a United States based Professional Services organisation with 1479 employees and revenues of $200.0 million, Chargebee, a United States based Professional Services organisation with 820 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Upwork Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Upwork Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbnb | Professional Services | 7300 | $11.1B | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2021 | n/a |
In 2021, Airbnb implemented Upwork Enterprise for Contingent Labor Management to centralize contingent workforce procurement and talent sourcing across the company. The deployment positioned Upwork Enterprise as the platform for contractor engagement and program oversight within Airbnb's broader talent acquisition and procurement functions.
Upwork Enterprise was configured to support core Contingent Labor Management capabilities including talent sourcing and discovery, statement of work and engagement lifecycle management, contractor onboarding and classification controls, time and expense capture, and invoice reconciliation. Configuration emphasis aligned with standard category workflows for supplier rate management, centralized talent pools, and governance controls for contractor compliance and documentation.
Operational integration focused on connecting contingent labor processes to enterprise HR and procurement workflows, with expected integration points to HRIS, procurement systems, and accounts payable for billing and payment orchestration. The implementation addressed functional ownership for procurement and talent acquisition teams, enabling consistent engagement templates, approval workflows, and centralized vendor oversight.
Governance and process restructuring accompanied the rollout, establishing standardized SOW approval paths, supplier onboarding criteria, and centralized program oversight to manage contingent labor policy and compliance. Upwork Enterprise served as the primary Contingent Labor Management system to instrument contractor lifecycle governance and operationalize contingent sourcing at Airbnb.
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Automattic | Professional Services | 1479 | $200M | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2024 | n/a |
In 2024, Automattic implemented Upwork Enterprise to centralize management of its external talent and contingent workforce. Upwork Enterprise is being used by Automattic as a Contingent Labor Management solution to align sourcing, engagement, and administrative workflows across recruiting and procurement functions, and Automattic is listed as a customer on the Upwork Enterprise portfolio.
The implementation focuses on core Contingent Labor Management capabilities, including talent sourcing and centralized talent pools, vendor and supplier onboarding, statement of work and contract orchestration, engagement workflow automation, time capture and invoicing coordination, and compliance checks for contingent worker lifecycle management. Upwork Enterprise is configured to provide a single operational layer for sourcing and managing short term and project based engagements, with role based controls and configurable approval paths.
Architecturally, deployments of Upwork Enterprise in this category typically centralize vendor management and connect to enterprise hiring and financial systems, and the implementation aligns those standard integrations with recruiting, HR, procurement and finance processes to support onboarding, time approval and payment workflows. For Automattic this approach ties contingent sourcing to internal talent acquisition and procurement governance, reducing fragmentation between requisitioning and vendor engagement.
Governance and process changes include establishing centralized policies for contingent workforce approvals, standardized engagement templates and auditing workflows to ensure consistent contracting and compliance. The configuration emphasizes controlled workflows for requisition approval, contract issuance and invoice reconciliation, embedding operational ownership within recruiting, procurement and finance teams.
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Chargebee | Professional Services | 820 | $100M | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2022 | n/a |
In 2022, Chargebee deployed Upwork Enterprise for Contingent Labor Management to centralize sourcing and engagement of external talent. The deployment frames Chargebee Upwork Enterprise Contingent Labor Management Business Function as a centralized platform for managing contractors and freelance resources across talent acquisition, procurement, and finance teams.
The implementation focused on standard Contingent Labor Management capabilities, including supplier and talent directory management, contractor onboarding and profile management, statement of work orchestration, time and deliverable tracking, and compliance controls for worker classification and tax documentation. Upwork Enterprise was configured with centralized administration and role based access controls to support segmented workflows for hiring managers, procurement, and finance, and to enforce approval chains and SOW governance.
Operational coverage extended across HR and procurement processes at Chargebee, aligning contingent workforce workflows with finance for billing and vendor payments and with legal for contract review. Governance centered on workflow orchestration and policy enforcement within the Upwork Enterprise environment, enabling standardized requisitioning, onboarding, and contract lifecycle management for contingent labor.
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Insightsoftware | Professional Services | 2300 | $600M | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2021 | n/a |
In 2021, insightsoftware deployed Upwork Enterprise to manage external talent through a Contingent Labor Management program. The implementation established Upwork Enterprise as the centralized platform for sourcing and engaging independent contractors and freelance specialists across insightsoftware's professional services and functional teams.
Upwork Enterprise was configured to support core Contingent Labor Management capabilities, including talent sourcing and requisition workflows, engagement and assignment lifecycle management, time and expense capture, contractor compliance checks, and consolidated billing and invoicing controls. Configuration work emphasized enterprise provisioning, role-based access, and standardized engagement templates to align freelance engagements with internal procurement and hiring processes.
Operational responsibility for the program was centered on procurement, HR, hiring managers, project delivery teams, and finance, consolidating contingent hiring into a single vendor-managed channel. The deployment covered insightsoftware operations in the United States and focused on consistent onboarding, assignment tracking, and centralized record keeping for contractor engagements.
Governance changes introduced standardized approval workflows, vendor governance rules, and operating procedures for hiring managers and procurement to manage contingent labor risk and compliance through Upwork Enterprise. The approach documented operating roles, escalation points, and lifecycle handoffs to ensure the Contingent Labor Management program operated as a repeatable enterprise process.
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Nasdaq | Banking and Financial Services | 9162 | $4.6B | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2021 | n/a |
In 2021 Nasdaq implemented Upwork Enterprise for Contingent Labor Management. The Nasdaq deployment is listed as a customer of Upwork Enterprise and reflects an enterprise SaaS adoption by a banking and financial services firm.
The implementation used Upwork Enterprise to centralize contingent workforce sourcing, engage external talent, and manage engagement lifecycles. Functional capabilities implemented included centralized talent marketplace access and sourcing, engagement lifecycle management for time and deliverable based contractor work, contractor onboarding and compliance controls, and consolidated billing and rate governance. Upwork Enterprise was configured to enforce enterprise level access controls and role based procurement workflows.
Operational coverage focused on procurement, talent acquisition, and finance functions, consolidating request, approval, and vendor management processes for external contractors. The deployment enabled standardized engagement workflows and contract governance consistent with Contingent Labor Management practices. Reporting and audit controls were aligned to enterprise governance needs.
Governance changes emphasized formal approval gates, credentialing checkpoints, and centralized invoicing oversight as part of the Upwork Enterprise configuration. Nasdaq's use of Upwork Enterprise for Contingent Labor Management demonstrates an enterprise approach to sourcing and managing external talent.
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FAQ - APPS RUN THE WORLD Upwork Enterprise Coverage
Upwork Enterprise is a Contingent Labor Management solution from UpWork.
Companies worldwide use Upwork Enterprise, from small firms to large enterprises across 21+ industries.
Organizations such as Airbnb, Nasdaq, Insightsoftware, Automattic and Chargebee are recorded users of
Upwork Enterprise for Contingent Labor Management.
Companies using Upwork Enterprise are most concentrated in Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Upwork Enterprise are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Upwork Enterprise across Americas, EMEA, and APAC.
Companies using Upwork Enterprise range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 80%, and global enterprises with 10,000+ employees - 0%.
Customers of Upwork Enterprise include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Upwork Enterprise customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Contingent Labor Management.