List of Verint Work Manager Customers
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Since 2010, our global team of researchers has been studying Verint Work Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Work Manager for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Work Manager for Workforce Management include: Nationale Nederlanden, a Netherlands based Insurance organisation with 11917 employees and revenues of $17.08 billion, RSA Insurance Group, a United Kingdom based Insurance organisation with 13500 employees and revenues of $4.11 billion, Capita, a United Kingdom based Professional Services organisation with 34500 employees and revenues of $3.13 billion, Zurich Insurance Group UK, a United Kingdom based Insurance organisation with 4500 employees and revenues of $326.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Work Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Verint Systems | Verint Work Manager | Workforce Management | 2019 | n/a |
In 2019, Capita deployed Verint Work Manager in a Workforce Management initiative to support a back office transformation for a major UK life and pensions client. The implementation focused on consolidating thousands of fragmented processes into a smaller set of end to end workflows to accelerate SLA turnaround and improve Net Promoter Score.
Verint Work Manager was configured to provide workflow orchestration, case and task management, SLA tracking, rules based routing, and workload allocation across back office teams, reflecting capabilities typical of Workforce Management applications. Configuration emphasized end to end process standardization and queue based work distribution to reduce handoffs and simplify operational execution.
Operational coverage was centered on Capita delivery teams supporting the life and pensions account, with implementation work completed largely prior to the COVID 19 pandemic according to vendor materials. Verint materials and a Capita Verint webinar document turnaround reductions from approximately 35 days to under 3 days and describe substantial NPS improvements, outcomes attributed to the Verint Work Manager deployment and the consolidated workflow architecture.
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Nationale Nederlanden | Insurance | 11917 | $17.1B | Netherlands | Verint Systems | Verint Work Manager | Workforce Management | 2019 | n/a |
In 2019, Nationale Nederlanden implemented Verint Work Manager as its Workforce Management solution to transform insurance back office claims operations in the Netherlands. The 20 week implementation began in summer 2019 and included an early mid project go live in 2019 that enabled phased adoption across claims teams.
The deployment emphasized workforce forecasting, automated task distribution, and SLA management capabilities within Verint Work Manager, aligning scheduling and work allocation to real time demand. The implementation integrated Verint Work Manager with Salesforce to supply forecasting inputs and synchronize task assignments and SLA status between the workforce layer and customer case records.
Operational scope covered back office claims processing teams in the Netherlands, affecting claims handling, capacity planning, and service level compliance. Governance followed a phased rollout with an early production cutover and the project delivered increased effectiveness from approximately 75% to approximately 105% and increased efficiency from approximately 50% to approximately 70%.
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RSA Insurance Group | Insurance | 13500 | $4.1B | United Kingdom | Verint Systems | Verint Work Manager | Workforce Management | 2018 | n/a |
In 2018, RSA Insurance Group deployed Verint Work Manager to deliver end to end visibility across its commercial risk services operations in the United Kingdom. The deployment used Verint’s back office workforce solutions to prioritize, allocate, and manage multichannel transactions and to address backlog accumulation.
The implementation leveraged capabilities aligned with the Workforce Management category, configuring modules for work prioritization, dynamic allocation, queue management, and case orchestration consistent with Verint Work Manager functionality. Business process controls were applied to automate task batching and to operationalize rules-based work assignment to reduce manual handoffs.
Operational scope centered on UK commercial risk services teams and back office transaction processing, where Verint Work Manager was used to intake multichannel work, route tasks to the appropriate resources, and maintain end to end transaction visibility. The public vendor case study associates the deployment with the Verint Operations Manager product family as part of the wider solution architecture.
Governance and rollout were executed as a 20 week transformation according to the public case study, with outcomes documented in the source including a 40 percent reduction in backlog and an approximately 20 percent effectiveness lift attributed to the Verint deployment.
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Insurance | 4500 | $326M | United Kingdom | Verint Systems | Verint Work Manager | Workforce Management | 2022 | n/a |
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