List of X.ai Customers
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United States
Since 2010, our global team of researchers has been studying X.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased X.ai for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using X.ai for Chatbots and Conversational AI include: Disney, a United States based Leisure and Hospitality organisation with 203000 employees and revenues of $82.71 billion, Nike, a United States based Retail organisation with 79400 employees and revenues of $51.36 billion, The Coca-Cola Company, a United States based Consumer Packaged Goods organisation with 69700 employees and revenues of $47.06 billion, Stanford University, a United States based Education organisation with 18369 employees and revenues of $8.90 billion, Zendesk, a United States based Professional Services organisation with 5000 employees and revenues of $2.33 billion and many others.
Contact us if you need a completed and verified list of companies using X.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The X.ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akqa, Inc. | Professional Services | 2300 | $250M | United States | X.ai | X.ai | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Akqa, Inc. implemented X.ai for Chatbots and Conversational AI to support scheduling and client engagement functions. Akqa, Inc. is listed as a customer on X.ai's website, and the engagement reflects a professional services adoption of conversational assistant capabilities to streamline meeting coordination and inbound client interactions.
Implementation work centered on conversational intent design, natural language scheduling workflows, and orchestration of meeting coordination and follow up. X.ai was configured to manage inbound requests and standardize conversational workflows, using templates and intent libraries typical of Chatbots and Conversational AI deployments to reduce manual scheduling effort and enforce consistent responses.
Operational coverage emphasized client services, project management, and account teams, with governance defined around configuration ownership, user provisioning, and conversational content controls. Integrations focused on calendar and booking flows and API based connectivity to existing scheduling endpoints, and governance introduced escalation paths and administrative oversight for intent updates and operational maintenance.
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Bitly | Professional Services | 400 | $100M | United States | X.ai | X.ai | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Bitly implemented X.ai as part of its Chatbots and Conversational AI adoption, and is listed as a customer on X.ai's website. The engagement centers on deploying X.ai to provide conversational assistant capabilities across internal workflows, with emphasis on scheduling and natural language interactions typical for the Chatbots and Conversational AI category.
The X.ai implementation includes core conversational modules such as natural language understanding, conversational workflow orchestration, and an administrative console for user provisioning and template management. Configuration work focused on conversational intents, response templates, and role based access within the X.ai application to align assistant behavior to Bitly business processes.
Operational scope targeted internal business functions including sales, customer success, and broader productivity use cases, with a staged rollout and governance around admin controls and conversational policy settings. The deployment leveraged X.ai application endpoints and management interfaces to integrate with Bitly operational processes, while governance emphasized centralized administration and template driven conversation management to control assistant behavior.
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Disney | Leisure and Hospitality | 203000 | $82.7B | United States | X.ai | X.ai | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Disney is listed as a customer of X.ai, deploying the X.ai application within the Chatbots and Conversational AI category. The X.ai implementation focused on conversational scheduling and natural language assistant capabilities typical of Chatbots and Conversational AI, addressing meeting coordination and customer-facing conversational touchpoints. This vendor-listed engagement establishes Disney X.ai Chatbots and Conversational AI as aligned with enterprise conversational assistant use cases.
Deployment used a vendor-hosted conversational service model with a cloud-based conversational engine incorporating natural language understanding, intent classification, dialogue orchestration and scheduling orchestration modules. Functional capabilities implemented with X.ai included conversational intent handling, automated appointment orchestration and configurable assistant workflows, consistent with Chatbots and Conversational AI functional terminology. Governance centered on administrative configuration, access controls and conversation policy to manage assistant behavior across internal coordination and external engagement business functions.
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Retail | 79400 | $51.4B | United States | X.ai | X.ai | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 500 | $125M | United States | X.ai | X.ai | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 10 | $1M | Australia | X.ai | X.ai | Chatbots and Conversational AI | 2020 | n/a |
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Education | 18369 | $8.9B | United States | X.ai | X.ai | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 190 | $30M | United States | X.ai | X.ai | Chatbots and Conversational AI | 2019 | n/a |
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Consumer Packaged Goods | 69700 | $47.1B | United States | X.ai | X.ai | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 5000 | $2.3B | United States | X.ai | X.ai | Chatbots and Conversational AI | 2020 | n/a |
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Buyer Intent: Companies Evaluating X.ai
- Morgan Stanley, a United States based Banking and Financial Services organization with 80000 Employees
- Zoox, a United States based Professional Services company with 1800 Employees
- Ipex Belgium, a Belgium based Manufacturing organization with 130 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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