List of Zendesk Explore Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
5000
$2.3B
Since 2010, our global team of researchers has been studying Zendesk Explore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Explore for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Explore for Analytics and BI include: Decathlon France, a France based Retail organisation with 105000 employees and revenues of $15.50 billion, Salling Group, a Denmark based Retail organisation with 60000 employees and revenues of $9.63 billion, Compass Inc, a United States based Construction and Real Estate organisation with 2549 employees and revenues of $4.89 billion, Bauhaus, a Switzerland based Retail organisation with 17000 employees and revenues of $3.50 billion, Grubhub, a United States based Retail organisation with 3000 employees and revenues of $1.90 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Explore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk Explore customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
ABBYY Solutions | Professional Services | 1200 | $285M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2017 | n/a |
In 2017, ABBYY Solutions implemented Zendesk Explore as part of its Analytics and BI tooling to centralize support reporting and analytics. Zendesk Explore was deployed to support ABBYY's follow-the-sun support organization, which comprises a 70-member global support team providing 24-hour coverage from offices in multiple countries, handling more than 8,000 tickets per month and supporting languages including English, Japanese, and Russian.
The deployment emphasized operational analytics and agent performance measurement, with Zendesk Explore used to instrument metrics such as time to resolution, responses per ticket, and workload per engineer and per team. ABBYY built dashboards in Zendesk Explore to surface open, on hold, and pending ticket counts and to forecast staffing needs based on time-on-ticket metrics, while SurveyPal integrated with the platform to capture customer effort and customer satisfaction scores for each interaction.
Zendesk Explore was implemented on Zendesk's cloud platform, which enabled rapid pivot to remote work and supported integrations across functions. A native Salesforce integration displays Zendesk tickets and associated account information inside Salesforce for sales and leadership, and integrations into ABBYY's development systems expose associations between bug tracking and support tickets so product managers, developers, and support agents can prioritize operational and product changes.
Governance included a formal customer success cadence with a named Customer Success Consultant conducting business reviews every six months and providing prescriptive recommendations and follow up. The implementation centralized support data into a single view, producing clearer operational insight and supporting ABBYY's goals of lower customer effort and higher satisfaction, with the company reporting high satisfaction metrics including a customer satisfaction score above 90 percent and customer effort scores in the 90 percent range.
|
 |
Anaqua | Professional Services | 800 | $80M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2021 | n/a |
In 2021, Anaqua implemented Zendesk Explore as its Analytics and BI solution to centralize reporting for client support and service operations. The deployment targeted 10 plus Anaqua business units, including Support, Services, and Hosting/IT, and aligned analytics delivery to quarterly business reviews for client directors and leadership.
Zendesk Explore was configured to produce automated dashboards and scheduled reports supporting ticket analytics, SLA monitoring, and client satisfaction tracking. The implementation complemented existing ticket workflow and automation controls and integrated documentation and knowledge base usage into metric definitions and report context.
Integrations included a migration of 2.5k tickets from Salesforce to Zendesk via API orchestrated with PowerShell scripting, and reporting flows that coexisted with PowerBI and SisenseBI exports for executive and director level review. Operational coverage spanned global support operations and scaled with headcount growth from roughly 150 to over 600 employees, while license governance was managed within a six figure budget.
Governance and process ownership rested with Client Success Operations, which oversaw SLA enforcement, ticketing operations, automation rules, and automated reporting ownership. Explicit outcomes recorded by Anaqua include an increase in client satisfaction to 97 percent overall and 97 percent for Global Support in the last three years, a documented $20k reduction in cost from data migrations and system consolidations, and $50k in revenue generated through client reporting deliverables and upsell opportunities.
|
 |
AppsFlyer | Professional Services | 1100 | $400M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2019 | n/a |
In 2019, AppsFlyer implemented Zendesk Explore as part of its effort to centralize reporting and surface analytics across customer support operations. This deployment augmented the companys use of Zendesk products and extended AppsFlyer's Analytics and BI capabilities to support global self-service and localization objectives while building on their Zendesk relationship that began in 2012.
The implementation included Zendesk Support, Zendesk Guide and Zendesk Explore, with Explore providing consolidated dashboards and reporting for weekly activities, staff performance trends and ticket aging analysis. AppsFlyer configured dedicated dashboards to monitor recurring issues and agent metrics, aligning Explore outputs with operational KPIs common to Analytics and BI such as ticket volume trends, resolution latency and knowledge base consumption.
Zendesk was integrated with Slack to enable real time collaboration on complex tickets and on accounts with special service license agreements, and the platform was used to log emails, calls and face to face actions to create a unified customer record. Primary support channels were email and calls at the time of the deployment, with chat planned for later in the year, and the configuration supported 360 degree visibility across those channels for global support teams.
Operational scope covered global support teams based in nine of AppsFlyers 15 offices, with a plan to extend support to two additional offices by the end of the year, and the knowledge base team worked closely with the customer support organization to capture recurring topics and maintain content. Governance practices included shared dashboards for trend detection, workflows to surface tickets taking longer to resolve and coordinated knowledge creation to improve self service outcomes.
Outcomes documented in 2019 include a reported 98 percent CSAT and a knowledge base success metric where 69 out of 70 customers found a solution in the AppsFlyer knowledge base, supporting a significant reduction in incoming tickets. Zendesk Explore was positioned as the Analytics and BI component that enabled AppsFlyer to scale support, train new agents efficiently and maintain a holistic view of customers across channels.
|
 |
|
Retail | 17000 | $3.5B | Switzerland | Zendesk | Zendesk Explore | Analytics and BI | 2021 | n/a |
|
|
|
|
Retail | 300 | $40M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2019 | n/a |
|
|
|
|
Leisure and Hospitality | 410 | $40M | Australia | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
|
|
|
|
Professional Services | 400 | $50M | Iceland | Zendesk | Zendesk Explore | Analytics and BI | 2020 | n/a |
|
|
|
|
Professional Services | 200 | $30M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
|
|
|
|
Healthcare | 700 | $314M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
|
|
|
|
Professional Services | 250 | $30M | United Kingdom | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
|
Showing 1 to 10 of 45 entries
Buyer Intent: Companies Evaluating Zendesk Explore
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Explore. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Zendesk Explore Coverage
Zendesk Explore is a Analytics and BI solution from Zendesk.
Companies worldwide use Zendesk Explore, from small firms to large enterprises across 21+ industries.
Organizations such as Decathlon France, Salling Group, Compass Inc, Bauhaus and Grubhub are recorded users of
Zendesk Explore for Analytics and BI.
Companies using Zendesk Explore are most concentrated in Retail and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using Zendesk Explore are most concentrated in France, Denmark and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Explore across Americas, EMEA, and APAC.
Companies using Zendesk Explore range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 6.67%.
Customers of Zendesk Explore include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Explore customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.