List of Zendesk Explore Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk Explore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Explore for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Explore for Analytics and BI include: Decathlon France, a France based Retail organisation with 105000 employees and revenues of $15.50 billion, Salling Group, a Denmark based Retail organisation with 60000 employees and revenues of $9.63 billion, Compass Inc, a United States based Construction and Real Estate organisation with 2549 employees and revenues of $4.89 billion, Bauhaus, a Switzerland based Retail organisation with 17000 employees and revenues of $3.50 billion, Grubhub, a United States based Retail organisation with 3000 employees and revenues of $1.90 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Explore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk Explore customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABBYY Solutions | Professional Services | 1200 | $300M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2017 | n/a |
In 2017, ABBYY Solutions implemented Zendesk Explore as part of its Analytics and BI tooling to centralize support reporting and analytics. Zendesk Explore was deployed to support ABBYY's follow-the-sun support organization, which comprises a 70-member global support team providing 24-hour coverage from offices in multiple countries, handling more than 8,000 tickets per month and supporting languages including English, Japanese, and Russian.
The deployment emphasized operational analytics and agent performance measurement, with Zendesk Explore used to instrument metrics such as time to resolution, responses per ticket, and workload per engineer and per team. ABBYY built dashboards in Zendesk Explore to surface open, on hold, and pending ticket counts and to forecast staffing needs based on time-on-ticket metrics, while SurveyPal integrated with the platform to capture customer effort and customer satisfaction scores for each interaction.
Zendesk Explore was implemented on Zendesk's cloud platform, which enabled rapid pivot to remote work and supported integrations across functions. A native Salesforce integration displays Zendesk tickets and associated account information inside Salesforce for sales and leadership, and integrations into ABBYY's development systems expose associations between bug tracking and support tickets so product managers, developers, and support agents can prioritize operational and product changes.
Governance included a formal customer success cadence with a named Customer Success Consultant conducting business reviews every six months and providing prescriptive recommendations and follow up. The implementation centralized support data into a single view, producing clearer operational insight and supporting ABBYY's goals of lower customer effort and higher satisfaction, with the company reporting high satisfaction metrics including a customer satisfaction score above 90 percent and customer effort scores in the 90 percent range.
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Anaqua | Professional Services | 800 | $80M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2021 | n/a |
In 2021, Anaqua implemented Zendesk Explore as its Analytics and BI solution to centralize reporting for client support and service operations. The deployment targeted 10 plus Anaqua business units, including Support, Services, and Hosting/IT, and aligned analytics delivery to quarterly business reviews for client directors and leadership.
Zendesk Explore was configured to produce automated dashboards and scheduled reports supporting ticket analytics, SLA monitoring, and client satisfaction tracking. The implementation complemented existing ticket workflow and automation controls and integrated documentation and knowledge base usage into metric definitions and report context.
Integrations included a migration of 2.5k tickets from Salesforce to Zendesk via API orchestrated with PowerShell scripting, and reporting flows that coexisted with PowerBI and SisenseBI exports for executive and director level review. Operational coverage spanned global support operations and scaled with headcount growth from roughly 150 to over 600 employees, while license governance was managed within a six figure budget.
Governance and process ownership rested with Client Success Operations, which oversaw SLA enforcement, ticketing operations, automation rules, and automated reporting ownership. Explicit outcomes recorded by Anaqua include an increase in client satisfaction to 97 percent overall and 97 percent for Global Support in the last three years, a documented $20k reduction in cost from data migrations and system consolidations, and $50k in revenue generated through client reporting deliverables and upsell opportunities.
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AppsFlyer | Professional Services | 1100 | $400M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2019 | n/a |
In 2019, AppsFlyer implemented Zendesk Explore as part of its effort to centralize reporting and surface analytics across customer support operations. This deployment augmented the companys use of Zendesk products and extended AppsFlyer's Analytics and BI capabilities to support global self-service and localization objectives while building on their Zendesk relationship that began in 2012.
The implementation included Zendesk Support, Zendesk Guide and Zendesk Explore, with Explore providing consolidated dashboards and reporting for weekly activities, staff performance trends and ticket aging analysis. AppsFlyer configured dedicated dashboards to monitor recurring issues and agent metrics, aligning Explore outputs with operational KPIs common to Analytics and BI such as ticket volume trends, resolution latency and knowledge base consumption.
Zendesk was integrated with Slack to enable real time collaboration on complex tickets and on accounts with special service license agreements, and the platform was used to log emails, calls and face to face actions to create a unified customer record. Primary support channels were email and calls at the time of the deployment, with chat planned for later in the year, and the configuration supported 360 degree visibility across those channels for global support teams.
Operational scope covered global support teams based in nine of AppsFlyers 15 offices, with a plan to extend support to two additional offices by the end of the year, and the knowledge base team worked closely with the customer support organization to capture recurring topics and maintain content. Governance practices included shared dashboards for trend detection, workflows to surface tickets taking longer to resolve and coordinated knowledge creation to improve self service outcomes.
Outcomes documented in 2019 include a reported 98 percent CSAT and a knowledge base success metric where 69 out of 70 customers found a solution in the AppsFlyer knowledge base, supporting a significant reduction in incoming tickets. Zendesk Explore was positioned as the Analytics and BI component that enabled AppsFlyer to scale support, train new agents efficiently and maintain a holistic view of customers across channels.
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Bauhaus | Retail | 17000 | $3.5B | Switzerland | Zendesk | Zendesk Explore | Analytics and BI | 2021 | n/a |
In 2021 Bauhaus implemented Zendesk Explore to centralize analytics for its customer service operations, using the Analytics and BI application to surface real-time performance data for the contact center. The deployment built on a contact center established in 2017, which centralized post-sales and store-facing customer relations from 11 brick-and-mortar locations in Spain and the companys online channel, aligning reporting across stores and the central service desk.
Zendesk Explore was configured to report across key Zendesk modules including Guide, Answer Bot, live chat, and the WhatsApp channel, providing dashboards and operational metrics used by contact center managers. Functional capabilities implemented include real-time dashboards, ticket and channel analytics, agent productivity metrics such as messages handled per hour, and customer satisfaction reporting, with explicit metrics surfaced in Explore including 92,000 WhatsApp tickets, average handling of 39 WhatsApp messages per hour versus 29 by email, 61 percent one-touch tickets, and 96 percent chat CSAT.
The implementation covered omnichannel operational scope across the contact center, post-sales store teams and the online marketing function, and it preserved traceability from customer interactions to the help center content. The team linked Guide and Answer Bot content to the public website to accelerate self-service, and the organization expressed an intent to integrate Zendesk Explore data with the Hybris commerce system to surface order and purchase context directly within tickets.
Governance and workflow changes accompanied the analytics rollout, with managers instituting regular reviews of chat transcripts to update help center content and routing rules, and an IVR prompt nudging callers toward chat and WhatsApp channels to rebalance load away from phone. The contact center also introduced an AI-powered chat bot to triage recurring inquiries, reducing agent chat volumes and embedding Explore dashboards into workforce planning and peak time management.
Reporting and analytics from Zendesk Explore were cited as the primary enabler for operational decisions, enabling managers to identify peak call times and adjust resourcing, and the organization planned a further rollout of Zendesk voice to complete omnichannel coverage. The narrative centers Bauhaus Zendesk Explore Analytics and BI contact center integration as the foundation for standardized customer service, with explicit operational metrics and a stated roadmap for deeper commerce integration.
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Blink Health | Retail | 300 | $40M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2019 | n/a |
In 2019, Blink Health implemented Zendesk Explore to centralize customer support analytics and reporting, establishing a single source for complaint escalation visibility within the company's Analytics and BI footprint. Zendesk Explore served as the primary analytics application used by patient support leadership who supervised a specialized team responsible for handling over 80% of e-commerce support escalations, enabling recurring trend analysis and stakeholder reporting.
The implementation emphasized interactive dashboards and escalation trend reporting, leveraging Zendesk Explore for segmentation by issue type and language, ad hoc investigation of escalation volume, and scheduled reporting to operational stakeholders. Explore was used to audit complaint escalation volume and to dive into overall escalation trends, supporting standard analytics workflows such as cohorting complaints, surfacing repeat issue categories, and informing root cause analysis efforts.
Operational coverage included the patient support organization, internal and external support teams, Spanish quality assurance workflows, and collaboration with cross-functional stakeholders across departments. Outputs from Zendesk Explore informed monitoring of external reputation channels including BBB, Facebook, Google Play, Apple App Store, and internal CSAT responses, and were used to prioritize re-engagement of customers to address concerns and increase retention.
Governance and process changes accompanied the analytics rollout, with Blink Health developing, documenting, implementing and training staff on new escalation handling procedures and quality assurance practices. Training covered simple escalations through complex legal and compliance related scenarios, and Explore reporting was embedded in ongoing QA and hiring conversations as Blink Health staffed a newly formed internal customer service team operating from a different state.
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Leisure and Hospitality | 410 | $40M | Australia | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
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Professional Services | 400 | $50M | Iceland | Zendesk | Zendesk Explore | Analytics and BI | 2020 | n/a |
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Professional Services | 200 | $30M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
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Healthcare | 700 | $314M | United States | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
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Professional Services | 250 | $30M | United Kingdom | Zendesk | Zendesk Explore | Analytics and BI | 2018 | n/a |
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FAQ - APPS RUN THE WORLD Zendesk Explore Coverage
Zendesk Explore is a Analytics and BI solution from Zendesk.
Companies worldwide use Zendesk Explore, from small firms to large enterprises across 21+ industries.
Organizations such as Decathlon France, Salling Group, Compass Inc, Bauhaus and Grubhub are recorded users of
Zendesk Explore for Analytics and BI.
Companies using Zendesk Explore are most concentrated in Retail and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using Zendesk Explore are most concentrated in France, Denmark and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Explore across Americas, EMEA, and APAC.
Companies using Zendesk Explore range from small businesses with 0-100 employees - 2.22%, to mid-sized firms with 101-1,000 employees - 31.11%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 6.67%.
Customers of Zendesk Explore include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Explore customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.