List of Zycus GenAI Customers
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United States
Since 2010, our global team of researchers has been studying Zycus GenAI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zycus GenAI for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zycus GenAI for Generative AI Platforms include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, The Heineken Company, a Netherlands based Consumer Packaged Goods organisation with 89264 employees and revenues of $35.01 billion, Sirva, a United States based Professional Services organisation with 4900 employees and revenues of $1.70 billion, The Hackett Group, a United States based Professional Services organisation with 1546 employees and revenues of $297.0 million, IDC, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Zycus GenAI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zycus GenAI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | Zycus | Zycus GenAI | Generative AI Platforms | 2024 | n/a |
In 2024, Delta Air Lines implemented Zycus GenAI as a Generative AI Platforms solution to augment procurement and supply chain decisioning for its United States operations. The deployment was targeted at improving procurement services and supply chain workflows, and Niteen Suresh, Managing Director of Supply Chain Management, highlighted close collaboration with Zycus during product adaptation to Delta Air Lines needs.
Zycus GenAI was configured to support procurement workflows through generative AI capabilities commonly used in Generative AI Platforms, including contract analytics, supplier insight generation, spend and sourcing intelligence, and procurement knowledge extraction to accelerate decision cycles. Configuration emphasized automation of procurement knowledge management and sourcing support, aligning system prompts and model outputs to Delta business vocabulary and sourcing processes.
The vendor engaged in iterative product feedback loops with Delta procurement and supply chain stakeholders to refine the Zycus GenAI configuration and use cases, supporting an initial rollout within enterprise procurement functions with plans to extend capabilities across additional procurement services over the next two to three years. Operational scope centered on procurement and supply chain business functions, with governance driven by procurement leadership and cross-functional stakeholder validation.
According to Niteen Suresh, the implementation contributed materially to business outcomes, increasing supply chain ROI from 3X to 12X post-transformation, and he expressed confidence that Zycus GenAI will further enhance Delta Air Lines procurement services over the next two to three years.
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IDC | Professional Services | 10 | $1M | United States | Zycus | Zycus GenAI | Generative AI Platforms | 2024 | n/a |
In 2024, IDC implemented Zycus GenAI as a Generative AI Platforms solution to evaluate AI-driven procurement capabilities. The Zycus GenAI deployment was positioned to explore conversational assistance and contextual knowledge retrieval across procurement workflows, with a focus on vendor briefings and capability validation.
The implementation highlighted the Merlin Assist module and a Microsoft Teams integration, which were presented as the primary functional components. Merlin Assist was described as the conversational/assistant capability, and the Microsoft Teams integration was used to surface in-chat assistance and information retrieval for procurement users and research stakeholders.
Operational coverage centered on procurement and enterprise applications research within IDC, driven by vendor briefings and event-led demonstrations. Research stakeholders participated in structured sessions that informed IDC’s assessment of governance and practical workflows, enabling analysts to evaluate how Zycus GenAI might be embedded into procurement decision processes.
Patrick Reymann, Research Director for Procurement and Enterprise Applications at IDC, commended Zycus for a compelling vision and for integrating generative AI through Merlin Assist and Microsoft Teams. He characterized the offering as having exciting potential to propel the procurement space forward and stated that Zycus is well positioned to become a prominent player in the industry.
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Sirva | Professional Services | 4900 | $1.7B | United States | Zycus | Zycus GenAI | Generative AI Platforms | 2024 | n/a |
In 2024, Sirva implemented Zycus GenAI, a Generative AI Platforms solution, to accelerate procurement and sourcing workflows within its global moving and relocation services business. The Zycus GenAI deployment targeted sourcing efficiency and the automation of routine procurement tasks, positioning generative models to assist knowledge workers in content generation and decision support across sourcing activities.
The implementation configured Zycus GenAI to support category-aligned procurement capabilities, including automated RFP drafting, supplier discovery and shortlisting, contract language summarization, and procurement analytics for sourcing decisions. Zycus GenAI was deployed as a platform-level capability embedded into existing sourcing workflows, enabling template-driven automation and generative augmentation of buyer-supplier interactions without naming additional system integrations.
Governance and rollout focused on embedding generative assistance into procurement operations and standardizing sourcing processes, with procurement and sourcing teams as the primary operational owners. Sirva reported sourcing efficiency gains and significant improvements in procurement workflows following the Zycus GenAI implementation, demonstrating a practical application of Generative AI Platforms in enterprise procurement.
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Professional Services | 1546 | $297M | United States | Zycus | Zycus GenAI | Generative AI Platforms | 2024 | n/a |
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Consumer Packaged Goods | 89264 | $35.0B | Netherlands | Zycus | Zycus GenAI | Generative AI Platforms | 2024 | n/a |
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Buyer Intent: Companies Evaluating Zycus GenAI
- Information Services Group, a United States based Professional Services organization with 1600 Employees
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