Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Workforce Scheduling
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Bendigo Bank | Banking and Financial Services | 4777 | $324M | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2021 | n/a | In 2021, Bendigo Bank deployed nimbus Connect as a Workforce Management solution to optimize and compliantly schedule and forecast contact-centre agent demand. The nimbus Connect implementation was delivered by vendor nimbus Cloud and targeted Bendigo and Adelaide Bank contact centres in Australia, transitioning over 230 contact-centre agents into the platform and centralizing scheduling operations. Configuration emphasized core Workforce Management capabilities, including demand forecasting, automated shift scheduling, and time and attendance capture to replace manual rostering processes. nimbus Connect was configured to operationalize forecasting rules, shift assignment workflows, and agent schedule visibility, providing standardized roster outputs and audit-ready time capture for downstream processing. Operational scope covered contact-centre operations and HR-payroll adjacent processes, with inferred payroll and HCM connectivity to support time and attendance reconciliation and payroll input. Governance changes accompanied the rollout, with centralized scheduling controls and documented approval workflows that reduced manual interventions and strengthened operational compliance across contact-centre and HR functions. | |
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BOC AUSTRALIA PTY LIMITED | Oil, Gas and Chemicals | 4000 | $1.4B | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2021 | DXC Technology | In 2021 BOC AUSTRALIA PTY LIMITED deployed nimbus Connect as a Workforce Management solution for its contact-centre operations in Australia. The implementation focused on BOC Gas and scaled to support approximately 250 agents, aligning contact-centre, CRM and operations workflows under a single cloud-based workforce management platform. The deployment centered on nimbus Connect together with nimbus workforce optimisation capabilities, covering agent scheduling, forecasting aligned to contact-centre routing, and real-time adherence and monitoring for operational management. Configuration work included contact-centre routing logic, workforce optimisation rules, and operational reporting to surface performance and staffing signals for supervisors and operations teams. Integrations were explicit, Amazon Connect was integrated with nimbus workforce optimisation, and the program was delivered in partnership with DXC Technology and hosted on AWS. Integration scope addressed real-time enterprise integrations to CRM and operations systems, unifying telephony through Amazon Connect with workforce orchestration in nimbus Connect to support agent desktop workflows and supervisor controls. Governance and rollout were executed through the DXC Technology delivery model and AWS cloud operations, establishing central orchestration for the BOC Gas contact-centre in Australia and operational handoff to internal contact-centre management. The implementation delivered improved agent productivity and enabled real-time enterprise integrations for contact-centre and CRM functions as described in the project case study. | |
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Non Profit | 420 | $47M | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2020 | n/a |
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Construction and Real Estate | 6300 | $4.4B | Australia | Enbraun | Enbraun eResource Scheduler | Workforce Scheduling | 2021 | n/a |
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Professional Services | 1000 | $100M | Australia | Lifesize | Lifesize CxEngage WEM | Workforce Management | 2019 | n/a |
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Non Profit | 420 | $47M | Australia | Workday | Workday Scheduling | Workforce Scheduling | 2025 | Kainos |
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Distribution | 35 | $6M | Australia | Next Technik | NextSchedule Scheduling & Dispatch | Workforce Scheduling | 2023 | n/a |
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Professional Services | 4 | $5M | Australia | CallN | CallN Workforce Optimization | Workforce Management | 2019 | n/a |
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Professional Services | 120 | $12M | Australia | Civica | Civica Roster | Workforce Scheduling | 2019 | n/a |
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Non Profit | 700 | $70M | Australia | Civica | Civica Roster | Workforce Scheduling | 2019 | n/a |
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