Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Baltimore Gas and Electric	Utilities	3400	$3.3B	United States	CGI Group	CGI PragmaCAD	Workforce Management	2004	CGI	In 2004, Baltimore Gas and Electric went live with CGI PragmaCAD as part of CGI's Mobile Workforce Management suite. The deployment targeted electric and gas field operations in the United States and centralized dispatch and field execution workflows under the Workforce Management application. BGE implemented the PragmaCAD automated dispatch module integrated with BGE's work order systems to enable automated crew assignment and sequencing. The live configuration eliminated paper work-orders and enabled real-time status updates from mobile crews into central operations, supporting electronic work-order handling and consolidated reporting. The implementation leveraged mobile workforce capabilities for in-field status capture, crew routing, and event-driven updates to job status and completion. The solution architecture connected a central dispatch engine and operational database to field mobile clients through real-time synchronization, with bidirectional integration into BGE's enterprise work order systems to maintain order state and history. CGI served as the systems integrator and provider, deploying CGI PragmaCAD alongside its Mobile Workforce Management suite to operate within BGE's operational technology landscape. Rollout emphasis was on dispatch centers and field crews, standardizing dispatch workflows and shifting execution from paper to electronic processes. Explicit outcomes from the live system included real-time status updates, elimination of paper work-orders, and improved responsiveness and reporting across field crews.
Rtk-Palvelu	Professional Services	1000	$300M	Finland	CGI Group	CGI Mobilog Workforce Management	Workforce Management	2018	CGI	In 2018 RTK-Palvelu implemented CGI Mobilog Workforce Management to monitor and supervise its mobile real estate services workforce in Finland. The Workforce Management deployment targeted HR payroll and field workforce processes and was led by CGI as the system integrator. The implementation scope emphasized work hour capture and site level operational oversight for customer service teams. The CGI Mobilog Workforce Management configuration included mobile workforce monitoring, time and attendance logging, and capabilities to support payroll handling and profitability analysis by site. Project delivery followed a proof of concept led approach that prioritized stable time capture and standardized service assignment workflows. Configuration work focused on aligning mobile data capture with back office payroll and site profitability reporting requirements. Architecturally the implementation used mobile endpoints for field technicians paired with a centralized management layer to supervise schedules and work orders, with integrations to HR and payroll systems to automate pay processing and enable profitability analysis by site. CGI’s delivery emphasized streamlining payroll integration to reduce manual reconciliation between field timesheets and payroll. Operational coverage was Finland focused and encompassed field service teams, HR payroll operations and site managers. Governance and process changes included standardized work hour reporting, revised payroll intake workflows and rollouts coordinated from a central program office within RTK-Palvelu. The vendor case notes improved consistency and accuracy in customer service delivery, better work hour logging and payroll handling, and enabled profitability analysis by site as direct outcomes of the implementation.
	Professional Services	6259	$706M	Finland	CGI Group	CGI Mobilog Workforce Management	Workforce Management	2014	CGI
	Government	3500	$606M	United Kingdom	Calabrio	Calabrio Workforce Management	Workforce Management	2024	Business Systems
	Insurance	1423	$150M	United Kingdom	Mitel	Mitel Workforce Optimization	Workforce Management	2015	Britannic Technologies
	Healthcare	10	$1M	United States	Genesys	Genesys Workforce Optimisation Solutions	Workforce Management,Employee Engagement	2019	Brightmetrics
	Manufacturing	3700	$1.5B	Australia	Fusion5	Fusion5 MyWorkplace	Workforce Management	2016	Boomi
	Non Profit	560	$106M	United States	Mitel	Mitel Workforce Optimization	Workforce Management	2021	BSB Communications
	Banking and Financial Services	2480	$350M	Poland	Flowee	Flowee	Workforce Management,Employee Experience	2024	BOLD & EPIC
	Healthcare	100	$15M	Australia	UKG	UKG Workforce Central Scheduler (ex Kronos Workforce Scheduler)	Workforce Scheduling	2012	BCI Technology

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Baltimore Gas and Electric

Utilities

3400

$3.3B

United States

CGI Group

CGI PragmaCAD

Workforce Management

2004

CGI

In 2004, Baltimore Gas and Electric went live with CGI PragmaCAD as part of CGI's Mobile Workforce Management suite. The deployment targeted electric and gas field operations in the United States and centralized dispatch and field execution workflows under the Workforce Management application. BGE implemented the PragmaCAD automated dispatch module integrated with BGE's work order systems to enable automated crew assignment and sequencing. The live configuration eliminated paper work-orders and enabled real-time status updates from mobile crews into central operations, supporting electronic work-order handling and consolidated reporting. The implementation leveraged mobile workforce capabilities for in-field status capture, crew routing, and event-driven updates to job status and completion. The solution architecture connected a central dispatch engine and operational database to field mobile clients through real-time synchronization, with bidirectional integration into BGE's enterprise work order systems to maintain order state and history. CGI served as the systems integrator and provider, deploying CGI PragmaCAD alongside its Mobile Workforce Management suite to operate within BGE's operational technology landscape. Rollout emphasis was on dispatch centers and field crews, standardizing dispatch workflows and shifting execution from paper to electronic processes. Explicit outcomes from the live system included real-time status updates, elimination of paper work-orders, and improved responsiveness and reporting across field crews.

Rtk-Palvelu

Professional Services

1000

$300M

Finland

CGI Group

CGI Mobilog Workforce Management

Workforce Management

2018

CGI

In 2018 RTK-Palvelu implemented CGI Mobilog Workforce Management to monitor and supervise its mobile real estate services workforce in Finland. The Workforce Management deployment targeted HR payroll and field workforce processes and was led by CGI as the system integrator. The implementation scope emphasized work hour capture and site level operational oversight for customer service teams. The CGI Mobilog Workforce Management configuration included mobile workforce monitoring, time and attendance logging, and capabilities to support payroll handling and profitability analysis by site. Project delivery followed a proof of concept led approach that prioritized stable time capture and standardized service assignment workflows. Configuration work focused on aligning mobile data capture with back office payroll and site profitability reporting requirements. Architecturally the implementation used mobile endpoints for field technicians paired with a centralized management layer to supervise schedules and work orders, with integrations to HR and payroll systems to automate pay processing and enable profitability analysis by site. CGI’s delivery emphasized streamlining payroll integration to reduce manual reconciliation between field timesheets and payroll. Operational coverage was Finland focused and encompassed field service teams, HR payroll operations and site managers. Governance and process changes included standardized work hour reporting, revised payroll intake workflows and rollouts coordinated from a central program office within RTK-Palvelu. The vendor case notes improved consistency and accuracy in customer service delivery, better work hour logging and payroll handling, and enabled profitability analysis by site as direct outcomes of the implementation.