Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Workforce Scheduling
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Department of Transport, Western Australia | Government | 1798 | $254M | Australia | Verint Systems | Verint Workforce Management | Workforce Management | 2021 | Datacom Group Ltd | ||
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Schwaebisch Hall | Banking and Financial Services | 7300 | $1.7B | Germany | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 | Damovo | In 2015 Schwaebisch Hall implemented NICE IEX Workforce Management as part of a Workforce Management initiative for its customer contact operations. The deployment centered on the NICE IEX Workforce Management application to introduce formal workforce planning and scheduling capabilities for contact centre staff. The selection process followed an extensive nationwide tender, with the contract awarded to Damovo after demonstration and evaluation phases. Configuration work focused on standard Workforce Management capabilities, including demand forecasting, agent scheduling, adherence monitoring and operational reporting, aligned to contact centre workforce workflows. NICE IEX Workforce Management was configured to manage shift rosters and intraday adjustments, and to provide management dashboards and historical performance reporting to support service delivery planning. The implementation architecture was validated through a proof of concept test system that required finalists to demonstrate core Cisco Communication Manager functions and show integration with NICE voice recording and the Sikom contact centre. That PoC provided a technical validation of interoperability between NICE IEX Workforce Management, Cisco Communication Manager, NICE voice recording and the Sikom contact centre, and it was used to evaluate integration complexity and solution stability. Governance for the program was driven by project leaders who used the proof of concept outcomes to assess the technical solution and the professional expertise of system integrators. Damovo led the implementation and integration workstreams, coordinating configuration, testing and cutover activities with Schwaebisch Hall stakeholders in customer service and contact centre operations. The approach emphasized staged validation of integrations and operational readiness prior to full rollout. | |
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Oil, Gas and Chemicals | 4000 | $1.4B | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2021 | DXC Technology |
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Banking and Financial Services | 3000 | $1.3B | United States | Lifesize | Lifesize CxEngage WEM | Workforce Management | 2018 | D&M Enterprise Group |
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Construction and Real Estate | 620 | $190M | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2016 | Cognizant |
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Retail | 65894 | $17.6B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2018 | Cognizant |
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Retail | 220000 | $45.3B | Canada | Manhattan Associates | Manhattan Active Labor Management | Workforce Management | 2014 | Cognizant |
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Government | 42306 | $12.9B | Canada | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2015 | Calian Group |
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Utilities | 3300 | $3.8B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2007 | CGI |
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Utilities | 20000 | $23.0B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2007 | CGI |
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