Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Delipap	Manufacturing	65	$21M	Finland	Planio	Planio	Task Management	2022	n/a
Delivery Hero	Retail	44612	$10.9B	Germany	Playvox	Playvox Workforce Management	Workforce Management	2021	n/a	In 2021, Delivery Hero implemented Playvox Workforce Management to establish a global quality assurance program for its distributed contact center footprint. Playvox Workforce Management was selected to provide a single QA environment that could support both in-house and outsourced contact centers across Delivery Hero operations in over 50 countries. The implementation focused on the full QA lifecycle, including managing QA workloads, sampling interactions, executing audits, and delivering coaching at scale. Playvox Learning was used to keep agent skills current and to tie training artifacts to audit outcomes, creating a closed loop between evaluation and development. Operationally the Playvox environment was provisioned as a centralized QA hub that accommodates varying team sizes, diverse contact center structures, and different working methods and technologies. The centralized data model keeps quality data for all contact centers in the same environment, enabling consistent QA policies, standardized scoring, and cross-center visibility for quality managers and operations leaders. Governance and process changes emphasized standardization of QA workflows and the ability to flex rules per center while retaining centralized control, a requirement articulated by Delivery Hero’s Operations Manager, Service Experience - Logistics. The deployment enabled Delivery Hero to scale its agent base while reducing quality risk by assuring consistent application of the company’s quality standards across contact centers.
	Retail	44612	$10.9B	Germany	Localyze	Localyze Platform	Workforce Management	2023	n/a
	Manufacturing	108000	$95.6B	United States	In-House Applications	In-House Workforce Planning	Workforce Management	2019	n/a
	Retail	1500	$300M	Germany	ATOSS Software	ATOSS Workforce Management	Workforce Management	2009	n/a
	Manufacturing	115	$14M	Ireland	Timeware	Timeware Workforce Management	Workforce Management	2015	n/a
	Transportation	103000	$61.6B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2016	n/a
	Transportation	103000	$61.6B	United States	Calabrio	Calabrio Teleopti WFM	Workforce Management	2019	n/a
	Leisure and Hospitality	175	$62M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2007	n/a
	Insurance	5700	$6.0B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Delipap

Manufacturing

$21M

Finland

Planio

Task Management

2022

n/a

Delivery Hero

Retail

44612

$10.9B

Germany

Playvox

Playvox Workforce Management

Workforce Management

2021

n/a

In 2021, Delivery Hero implemented Playvox Workforce Management to establish a global quality assurance program for its distributed contact center footprint. Playvox Workforce Management was selected to provide a single QA environment that could support both in-house and outsourced contact centers across Delivery Hero operations in over 50 countries. The implementation focused on the full QA lifecycle, including managing QA workloads, sampling interactions, executing audits, and delivering coaching at scale. Playvox Learning was used to keep agent skills current and to tie training artifacts to audit outcomes, creating a closed loop between evaluation and development. Operationally the Playvox environment was provisioned as a centralized QA hub that accommodates varying team sizes, diverse contact center structures, and different working methods and technologies. The centralized data model keeps quality data for all contact centers in the same environment, enabling consistent QA policies, standardized scoring, and cross-center visibility for quality managers and operations leaders. Governance and process changes emphasized standardization of QA workflows and the ability to flex rules per center while retaining centralized control, a requirement articulated by Delivery Hero’s Operations Manager, Service Experience - Logistics. The deployment enabled Delivery Hero to scale its agent base while reducing quality risk by assuring consistent application of the company’s quality standards across contact centers.