Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Premier Foods	Consumer Packaged Goods	4000	$1.5B	United Kingdom	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2009	n/a
Premier Farnell, An Avnet Company	Retail	4500	$1.4B	United Kingdom	Netcall	Netcall Workforce Optimisation	Workforce Management	2009	n/a	In 2009, Premier Farnell, An Avnet Company deployed Netcall Workforce Optimisation to centralize contact centre staffing, forecasting and intraday scheduling. Netcall Workforce Optimisation was implemented as a Workforce Management application to align agent capacity with customer demand across the company contact centre operations. The deployment implemented core Workforce Management capabilities aligned with the supplied Q-Max Workforce Management specification, including long range forecasting, 15 minute interval agent requirement calculations, intraday rescheduling and shift scheduling. The implementation included self service agent desktop functionality and an integrated e mail client to notify agents of schedules and shift changes, a graphical holiday planner with automatic assignment and Dual Rota support to manage week on week rotas. A Service Optimiser capability was configured to recommend on the fly rescheduling strategies to handle unpredicted demand peaks or staff absences. Integrations were provisioned to capture ACD and MIS data feeds for accurate forecast inputs, reflecting the Q Max capability to integrate with over 40 different ACD switches and MIS systems for data collection. The solution produced real time colour graphical reporting, shift pictograms and web enabled reports for publication to internal portals, supporting managers and agents with visibility into schedules, absences and forecasted service levels. Operational coverage focused on contact centre agent scheduling, absence and leave tracking, and management reporting for contact centre operations and workforce planners. Governance controls included agent level self service for holiday requests, manager approval workflows and flexible user intervention in forecasting to handle exceptional events. The implementation model mirrors the Q Max WFM documentation which cites improved customer satisfaction and employee productivity as outcomes of this workforce optimisation approach.
	Retail	4500	$1.4B	United Kingdom	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a
	Healthcare	25	$3M	Australia	WorkForce Software	Workforce EmpLive Workforce Management	Workforce Management	2015	n/a
	Professional Services	1500	$200M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a
	Manufacturing	100	$10M	Australia	Advance Systems	Mitrefinch Workforce	Workforce Management	2009	n/a
	Professional Services	4500	$900M	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Education	400	$65M	Australia	ReadyTech	Ready Workforce	Workforce Management	2021	n/a
	Retail	5700	$1.5B	Netherlands	Blue Yonder	Blue Yonder Workforce Management (ex JDA Workforce Management)	Workforce Management	2017	n/a
	Education	1500	$258M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Premier Foods

Consumer Packaged Goods

4000

$1.5B

United Kingdom

UKG

UKG Workforce Central (ex Kronos Workforce Central)

Workforce Management

2009

n/a

Premier Farnell, An Avnet Company

Retail

4500

$1.4B

United Kingdom

Netcall

Netcall Workforce Optimisation

Workforce Management

2009

n/a

In 2009, Premier Farnell, An Avnet Company deployed Netcall Workforce Optimisation to centralize contact centre staffing, forecasting and intraday scheduling. Netcall Workforce Optimisation was implemented as a Workforce Management application to align agent capacity with customer demand across the company contact centre operations. The deployment implemented core Workforce Management capabilities aligned with the supplied Q-Max Workforce Management specification, including long range forecasting, 15 minute interval agent requirement calculations, intraday rescheduling and shift scheduling. The implementation included self service agent desktop functionality and an integrated e mail client to notify agents of schedules and shift changes, a graphical holiday planner with automatic assignment and Dual Rota support to manage week on week rotas. A Service Optimiser capability was configured to recommend on the fly rescheduling strategies to handle unpredicted demand peaks or staff absences. Integrations were provisioned to capture ACD and MIS data feeds for accurate forecast inputs, reflecting the Q Max capability to integrate with over 40 different ACD switches and MIS systems for data collection. The solution produced real time colour graphical reporting, shift pictograms and web enabled reports for publication to internal portals, supporting managers and agents with visibility into schedules, absences and forecasted service levels. Operational coverage focused on contact centre agent scheduling, absence and leave tracking, and management reporting for contact centre operations and workforce planners. Governance controls included agent level self service for holiday requests, manager approval workflows and flexible user intervention in forecasting to handle exceptional events. The implementation model mirrors the Q Max WFM documentation which cites improved customer satisfaction and employee productivity as outcomes of this workforce optimisation approach.