Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Access Community Health Network	Healthcare	1200	$186M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2008	n/a
Accenture	Professional Services	791000	$64.9B	Ireland	Nice Systems	NICE IEX Workforce Management	Workforce Management	2011	n/a	In 2011 Accenture implemented NICE IEX Workforce Management to support IT service desk operations at scale. The initial deployment placed NICE IEX Workforce Management into day to day operational use alongside existing IT support tooling, with frontline service desk analysts providing continuous technical support from 2011 into subsequent years. Configuration emphasized core workforce management capabilities, including scheduling, forecasting, intraday adherence, and operational reporting to manage staffing and shift assignments. Implementation activities included user account provisioning and profile configuration workflows that were embedded into the NICE IEX Workforce Management environment to align agent schedules with support queues. Integrations explicitly supported by the environment included Active Directory administration for account and access management and RSA token support for authentication, reflecting direct ties between NICE IEX Workforce Management and corporate identity services. Operational support tasks documented during the period included setting up new user accounts and profiles, resolving password issues, and prioritizing and managing open cases through service desk channels. Governance and process changes centered on formalizing incident triage, escalation to field engineers for on site interventions, and coordinated case ownership between workforce operations and technical support teams. Day to day operational coverage was driven by service desk analysts who maintained the NICE IEX Workforce Management configuration and handled access and authentication concerns while enabling scheduling and adherence use cases within Accentures IT support function.
	Healthcare	31000	$2.2B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a
	Professional Services	10	$1M	United States	ZenMaid	ZenMaid	Workforce Scheduling	2023	n/a
	Retail	8600	$1.1B	Australia	Dayforce	Ceridian Dayforce Workforce Management	Workforce Management	2019	n/a
	Retail	25	$8M	United Kingdom	Alpaka	Alpaka Scheduling	Workforce Scheduling	2020	n/a
	Healthcare	22500	$2.3B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Healthcare	22500	$2.3B	United States	Inovalon	Inovalon Schedule Management (formerly Ability Smartforce)	Workforce Scheduling	2019	n/a
	Retail	11006	$6.8B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Healthcare	20	$2M	Australia	Humanforce	Humanforce Ento Rostering	Workforce Scheduling	2012	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Access Community Health Network

Healthcare

1200

$186M

United States

UKG

UKG Workforce Central (ex Kronos Workforce Central)

Workforce Management

2008

n/a

Accenture

Professional Services

791000

$64.9B

Ireland

Nice Systems

NICE IEX Workforce Management

Workforce Management

2011

n/a

In 2011 Accenture implemented NICE IEX Workforce Management to support IT service desk operations at scale. The initial deployment placed NICE IEX Workforce Management into day to day operational use alongside existing IT support tooling, with frontline service desk analysts providing continuous technical support from 2011 into subsequent years. Configuration emphasized core workforce management capabilities, including scheduling, forecasting, intraday adherence, and operational reporting to manage staffing and shift assignments. Implementation activities included user account provisioning and profile configuration workflows that were embedded into the NICE IEX Workforce Management environment to align agent schedules with support queues. Integrations explicitly supported by the environment included Active Directory administration for account and access management and RSA token support for authentication, reflecting direct ties between NICE IEX Workforce Management and corporate identity services. Operational support tasks documented during the period included setting up new user accounts and profiles, resolving password issues, and prioritizing and managing open cases through service desk channels. Governance and process changes centered on formalizing incident triage, escalation to field engineers for on site interventions, and coordinated case ownership between workforce operations and technical support teams. Day to day operational coverage was driven by service desk analysts who maintained the NICE IEX Workforce Management configuration and handled access and authentication concerns while enabling scheduling and adherence use cases within Accentures IT support function.