Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Acromas Insurance Company	Insurance	100	$10M	United Kingdom	Qmax	Qmax Contact Center	Workforce Management	2013	n/a	In 2013, Acromas Insurance Company implemented Qmax Contact Center to address contact center staffing and scheduling. The Qmax Contact Center deployment focused on Workforce Management across the company’s United Kingdom contact center operations, covering call advisors and workforce planners. Operational responsibilities emphasized managing call volumes to ensure calls were handled efficiently, ensuring sufficient staff cover matched business requirements, and maintaining advisor skill sets to meet regulatory obligations. Staff-level tools and practices referenced use of Qmax alongside telephony systems and standard office productivity software for reporting and shift coordination. Configuration centered on Workforce Management modules including forecast-driven scheduling, capacity planning, intraday management, adherence monitoring and skills-based rostering. The Qmax Contact Center environment was implemented alongside contact center telephony systems such as Avaya and Lucent as part of the operational stack, enabling schedule adherence workflows and skill-aligned staffing. Governance established scheduling rules, skills matrices and adherence reporting to enforce regulatory compliance and align advisor coverage to predicted call volumes. Operationalization relied on workforce planners and supervisors to manage schedules, staffing adjustments and routine reporting processes.
Acrisure Stadium, formerly Heinz Field	Leisure and Hospitality	1400	$310M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2018	n/a	In 2018, Acrisure Stadium implemented ABI MasterMind Workforce Manager as a Workforce Management application to centralize event staffing and tour scheduling for its Guest Services organization. The deployment targeted game day operations and public tours, supporting scheduling and shift assignments for a Guest Services roster of over 70 part time employees within the venue workforce. ABI MasterMind Workforce Manager was configured to manage core workforce management capabilities including shift scheduling, position assignments, and rostering tied to recurring event templates and role based assignments. The application was used operationally to schedule and position Guest Services teams for game days and tours, and to coordinate hotline and email coverage for guest inquiries, while enabling scheduling driven employee recognition and incentive workflows described by stadium staff. Operationally the stadium combined guest insights from the ISS 24/7 feedback system with ABI MasterMind Workforce Manager scheduling workflows to adjust staffing levels and tour assignments, an approach explicitly used to improve overall guest experience. Governance and process controls were organized under Guest Services leadership, with approved scheduling, deployment and hotline coverage procedures formalized for tours and event day operations.
	Manufacturing	300	$35M	Brazil	Apdata do Brasil	Apdata Workforce Management	Workforce Management	2022	n/a
	Professional Services	30000	$1.9B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2017	n/a
	Banking and Financial Services	14000	$24.1B	Netherlands	Genesys	Genesys Workforce Management	Workforce Management	2019	n/a
	Non Profit	1200	$75M	Australia	Allocate Software	Allocate Optima	Workforce Management	2016	n/a
	Non Profit	1700	$200M	Australia	MYOB	MYOB PayGlobal Rostering	Workforce Scheduling	2014	n/a
	Professional Services	50	$4M	Australia	WorkForce Software	Workforce EmpLive Workforce Management	Workforce Management	2014	n/a
	Professional Services	3000	$200M	Australia	ADP	ADP WorkForce Scheduling	Workforce Scheduling	2010	n/a
	Professional Services	3000	$200M	Australia	Humanforce	Humanforce Ento Workforce Management	Workforce Management	2020	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Acromas Insurance Company

Insurance

100

$10M

United Kingdom

Qmax

Qmax Contact Center

Workforce Management

2013

n/a

In 2013, Acromas Insurance Company implemented Qmax Contact Center to address contact center staffing and scheduling. The Qmax Contact Center deployment focused on Workforce Management across the company’s United Kingdom contact center operations, covering call advisors and workforce planners. Operational responsibilities emphasized managing call volumes to ensure calls were handled efficiently, ensuring sufficient staff cover matched business requirements, and maintaining advisor skill sets to meet regulatory obligations. Staff-level tools and practices referenced use of Qmax alongside telephony systems and standard office productivity software for reporting and shift coordination. Configuration centered on Workforce Management modules including forecast-driven scheduling, capacity planning, intraday management, adherence monitoring and skills-based rostering. The Qmax Contact Center environment was implemented alongside contact center telephony systems such as Avaya and Lucent as part of the operational stack, enabling schedule adherence workflows and skill-aligned staffing. Governance established scheduling rules, skills matrices and adherence reporting to enforce regulatory compliance and align advisor coverage to predicted call volumes. Operationalization relied on workforce planners and supervisors to manage schedules, staffing adjustments and routine reporting processes.

Acrisure Stadium, formerly Heinz Field

Leisure and Hospitality

1400

$310M

United States

ABI MasterMind

ABI MasterMind Workforce Manager

Workforce Management

2018

n/a

In 2018, Acrisure Stadium implemented ABI MasterMind Workforce Manager as a Workforce Management application to centralize event staffing and tour scheduling for its Guest Services organization. The deployment targeted game day operations and public tours, supporting scheduling and shift assignments for a Guest Services roster of over 70 part time employees within the venue workforce. ABI MasterMind Workforce Manager was configured to manage core workforce management capabilities including shift scheduling, position assignments, and rostering tied to recurring event templates and role based assignments. The application was used operationally to schedule and position Guest Services teams for game days and tours, and to coordinate hotline and email coverage for guest inquiries, while enabling scheduling driven employee recognition and incentive workflows described by stadium staff. Operationally the stadium combined guest insights from the ISS 24/7 feedback system with ABI MasterMind Workforce Manager scheduling workflows to adjust staffing levels and tour assignments, an approach explicitly used to improve overall guest experience. Governance and process controls were organized under Guest Services leadership, with approved scheduling, deployment and hotline coverage procedures formalized for tours and event day operations.