Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Fexco | Banking and Financial Services | 2600 | $1.5B | Ireland | Nice Systems | NICE Workforce Management | Workforce Management | 2020 | n/a | In 2020, Fexco implemented NICE Workforce Management as its Workforce Management application for contact center workforce planning and operations. The deployment centralized scheduling, intraday management and real-time adherence under NICE Workforce Management to support customer service teams. Configuration emphasized core Workforce Management modules including forecasting, automated schedule generation, shift optimization, intraday monitoring and real-time adherence, along with reporting and analytics. The implementation also delivered payroll export capability so roster and hours data could feed downstream payroll processes, and rule-based roster configuration was used to enforce SLA and occupancy constraints. Operational coverage focused on Fexco’s contact center environment, including the Fexco Centre in Killorglin, Co Kerry, and involved teams of schedulers, real time analysts and customer service representatives. The NICE Workforce Management deployment incorporated telephony data feeds for adherence and routing visibility and produced structured payroll export files for payroll handling. Governance and process changes were managed by internal Workforce Management specialists who ran scheduling teams, liaised with operations to achieve SLA and occupancy targets, and introduced alternative shift patterns to smooth schedules. Handover and operational ownership remained with the Scheduling and Real Time Manager and solutions analysts who provided ongoing configuration and operational oversight. | |
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Gelson's Markets | Retail | 3000 | $500M | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a | ||
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Retail | 9500 | $1.7B | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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Transportation | 14000 | $3.0B | Netherlands | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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Healthcare | 16639 | $7.9B | United States | Genesys | Genesys Workforce Management | Workforce Management | 2020 | n/a |
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Professional Services | 48 | $1.9B | Finland | Infor | Infor CloudSuite Workforce Management (WFM) | Workforce Management | 2020 | n/a |
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Automotive | 130 | $15M | United States | Infor | Infor WFM Workbrain | Workforce Management | 2020 | n/a |
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Education | 4057 | $929M | Canada | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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Manufacturing | 1500 | $950M | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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Leisure and Hospitality | 2200 | $200M | Canada | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2020 | n/a |
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