List of Verint Digital Feedback (formerly known as OpinionLab) Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Verint Digital Feedback (formerly known as OpinionLab) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, Samsung China, a China based Manufacturing organisation with 10000 employees and revenues of $220.73 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Digital Feedback (formerly known as OpinionLab), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Digital Feedback (formerly known as OpinionLab) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Absa Group | Banking and Financial Services | 60000 | $98.9B | South Africa | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2023 | n/a |
In 2023, Absa Group deployed Verint Digital Feedback (formerly known as OpinionLab) to centralize digital customer feedback across online banking and mobile channels. The implementation targeted Customer Experience capabilities and Absa was recognized with a Silver award in Elevating Experience Management at Verint's 2023 EMEA Innovate Awards, reflecting use of Verint technology for experience management.
Verint Digital Feedback was configured to capture embedded page feedback widgets, proactive micro surveys and structured feedback forms, consolidating voice of the customer signals into a single experience management workspace. Configuration emphasized text analytics, automated categorization, sentiment tagging and dashboarding to surface recurring friction points and verbatim themes for product and service owners.
Operationally the deployment routed captured feedback into Absa's CX workflows to enable closed loop case creation and prioritization for customer experience, digital product and contact center teams. Integrations focused on exporting structured feedback and analytics to enterprise reporting and case management processes, and on delivering role based dashboards to regional and product stakeholders.
Governance established a standardized taxonomy, feedback ownership rules and escalation workflows to ensure consistent triage and remediation across business functions. Verint Digital Feedback became the primary Customer Experience feedback capture and analytics layer for Absa's digital channels.
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Acsa | Insurance | 300 | $35M | El Salvador | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2021 | n/a |
In 2021, Acsa implemented Verint Digital Feedback (formerly known as OpinionLab) on its public website. The Verint Digital Feedback deployment uses client-side feedback widgets and embedded survey instrumentation to capture session feedback, free-text comments, and structured ratings, aligning with the Customer Experience category. The implementation focused on web-based feedback collection across digital channels and customer service touchpoints rather than core policy administration.
Configuration emphasized routing and workflow rules inside Verint Digital Feedback, enabling Acsa's customer experience team to triage responses, apply sentiment classification, and tag issues for operational review. Governance included curated survey triggers and moderation workflows to manage inbound responses, and reporting surfaced qualitative comments and aggregated feedback for the CX and digital teams to inform content and form adjustments.
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Aetna Inc | Insurance | 50000 | $105.6B | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2009 | n/a |
In 2009, Aetna Inc deployed Verint Digital Feedback (formerly known as OpinionLab) on its public website to capture visitor feedback across consumer and employer portals. The implementation targeted Customer Experience use cases using on site feedback forms and comment capture to gather page level ratings and open text responses. Verint Digital Feedback was configured to present targeted feedback solicitations based on page context and user flows, enabling structured capture of qualitative feedback for ongoing analysis.
Operationally the Verint OpinionLab deployment supported digital experience, customer service and marketing teams, centralizing customer verbatim and telemetry for CX analysis. The implementation included taxonomy and tagging workflows, moderation queues and export of feedback to centralized reporting for issue triage and voice of the customer programs. Governance emphasized feedback moderation processes and role based access to reporting, with configuration managed through the Verint application console on the website.
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Aetna Student Health | Insurance | 10 | $1M | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2011 | n/a |
In 2011, Aetna Student Health implemented Verint Digital Feedback (formerly known as OpinionLab) as a Customer Experience solution on its public website. The deployment placed Verint Digital Feedback as the on-site feedback and voice-of-customer capture layer for the Aetna Student Health web property, instrumenting visitor feedback channels alongside standard web content.
The implementation leveraged the application to deliver classic Customer Experience capabilities, including real-time on-page feedback widgets, targeted feedback invitations, free-text comment capture, categorical tagging and basic session metadata capture for context. Verint Digital Feedback was configured to capture structured and unstructured customer input for digital service and user experience evaluation, with rules for when and how feedback prompts were presented to site visitors.
Operational coverage focused on the Aetna Student Health website and supported digital customer service and web experience teams, providing a centralized feedback stream for product, UX, and customer support triage. Captured feedback was routed into internal review and triage workflows, enabling product and operations stakeholders to review verbatim comments and categorized issues alongside site analytics.
Governance for the implementation emphasized moderation, sampling controls, and feedback tagging to align capture practices with web content governance and privacy considerations relevant to a student health insurer. Rollout details consisted of embedded page-level instrumentation and configuration of invite logic and tagging taxonomies to support ongoing categorization and review by internal teams.
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Aetna, a CVS Health Company UK | Insurance | 350 | $223M | United Kingdom | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2009 | n/a |
In 2009 Aetna, a CVS Health Company UK deployed Verint Digital Feedback (formerly known as OpinionLab) on its UK website to capture structured and unstructured customer input as part of its Customer Experience efforts. The implementation focused on embedding Verint Digital Feedback across the public aetna.com/uk site to instrument voice of customer capture, targeted feedback invitations, session context capture, and feedback tagging for downstream analysis.
Functionally the deployment leveraged survey capture, free text commentary capture, categorization workflows, routing to customer service queues, and reporting dashboards to support web experience, customer service, and marketing teams, consistent with Customer Experience application capabilities. Governance emphasized channeling feedback into operational triage and digital experience workflows, with the scope limited to the public web presence rather than backend transaction systems.
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Transportation | 37200 | $16.2B | Canada | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2014 | n/a |
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Transportation | 1000 | $220M | Canada | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2014 | n/a |
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Insurance | 55000 | $67.7B | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2018 | n/a |
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Retail | 10 | $1M | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2023 | n/a |
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Banking and Financial Services | 75100 | $65.9B | United States | Verint Systems | Verint Digital Feedback (formerly known as OpinionLab) | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Verint Digital Feedback (formerly known as OpinionLab)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Digital Feedback (formerly known as OpinionLab). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience include:
- Rajwada Silk Mills, a India based Manufacturing organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Rajwada Silk Mills | Manufacturing | 15 | $1M | India | 2025-07-23 |
FAQ - APPS RUN THE WORLD Verint Digital Feedback (formerly known as OpinionLab) Coverage
Verint Digital Feedback (formerly known as OpinionLab) is a Customer Experience solution from Verint Systems.
Companies worldwide use Verint Digital Feedback (formerly known as OpinionLab), from small firms to large enterprises across 21+ industries.
Organizations such as CVS, CVS Health, Cigna Healthcare, Cardinal Health and Samsung China are recorded users of
Verint Digital Feedback (formerly known as OpinionLab) for Customer Experience.
Companies using Verint Digital Feedback (formerly known as OpinionLab) are most concentrated in Healthcare, Insurance and Manufacturing, with adoption spanning over 21 industries.
Companies using Verint Digital Feedback (formerly known as OpinionLab) are most concentrated in United States and China, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Digital Feedback (formerly known as OpinionLab) across Americas, EMEA, and APAC.
Companies using Verint Digital Feedback (formerly known as OpinionLab) range from small businesses with 0-100 employees - 16.78%, to mid-sized firms with 101-1,000 employees - 25.84%, large organizations with 1,001-10,000 employees - 30.54%, and global enterprises with 10,000+ employees - 26.85%.
Customers of Verint Digital Feedback (formerly known as OpinionLab) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Digital Feedback (formerly known as OpinionLab) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.