List of Shiji Reviewpro Guest Surveys Customers
Shiji Group
Fuxing Road Jia No. 65, Haidian District,
Beijing, 100036,
China
Beijing, 100036,
China
86-010-59325388
Professional Services
5018
$427M
Since 2010, our global team of researchers has been studying Shiji Reviewpro Guest Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shiji Reviewpro Guest Surveys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shiji Reviewpro Guest Surveys for Survey and Questionnaire include: Radisson Hotel Group, a Belgium based Leisure and Hospitality organisation with 100000 employees and revenues of $7.30 billion, Minor Hotel Group, a Thailand based Leisure and Hospitality organisation with 42180 employees and revenues of $4.31 billion, Edwardian Hotels London, a United Kingdom based Leisure and Hospitality organisation with 2300 employees and revenues of $800.0 million, Beachcomber Resorts & Hotels, a Mauritius based Leisure and Hospitality organisation with 2500 employees and revenues of $354.0 million, Corinthia Hotels, a United Kingdom based Leisure and Hospitality organisation with 250 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Shiji Reviewpro Guest Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shiji Reviewpro Guest Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Attitude Hotels | Leisure and Hospitality | 1689 | $25M | Mauritius | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2015 | n/a |
In 2015, Attitude Hotels implemented Shiji Reviewpro Guest Surveys to centralize guest feedback across its Mauritius properties, adopting the Survey and Questionnaire application to move away from pen-and-paper comment cards and enable structured, data-driven guest experience management. The deployment covered the group level for eight properties and 1,205 rooms, establishing a single source of guest satisfaction data for operational and executive stakeholders.
The implementation included ReviewPro Online Reputation Management and Guest Satisfaction Survey capabilities within Shiji Reviewpro Guest Surveys, configured to capture post-stay surveys, aggregate online review scores, and produce dashboarded analytics and alerts for outlier feedback. Configuration work emphasized standardized survey templates, score normalization across properties, and automated reporting to support daily and weekly operational reviews.
Operational coverage integrated guest feedback into frontline and central functions, including front desk, housekeeping, food and beverage, and revenue management, enabling cross-functional action plans driven by survey signals and reputation insights. The solution fed guest sentiment into channel reputation monitoring to inform responses on OTAs and review sites, while maintaining property-level visibility for managers across all Mauritius locations.
Governance focused on embedding clear Key Performance Indicators tied to guest satisfaction, creating recurring review cadences, and formalizing escalation workflows for negative feedback, with managers accountable for corrective action plans. Training and process change emphasized using ReviewPro outputs for operational decision making and monthly management scorecards to track trends and adherence to service standards.
As an explicitly stated outcome, the shift to Shiji Reviewpro Guest Surveys and systematic use of guest feedback improved service quality and guest satisfaction, and contributed to Attitude Hotels achieving the number one ranking on TripAdvisor in its category and location in 2019.
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Bachcare Holiday Homes | Leisure and Hospitality | 120 | $15M | New Zealand | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2020 | n/a |
In 2020, Bachcare Holiday Homes implemented Shiji Reviewpro Guest Surveys to modernize guest feedback collection and measurement across its New Zealand operation. The deployment used the Survey and Questionnaire capability to focus on domestic travelers during the pandemic and to capture structured post stay feedback across Bachcare's portfolio of approximately 2,200 properties.
The implementation included ReviewPro Guest Satisfaction Surveys GSS for multi channel survey distribution and ReviewPro Auto Case Management ACM to surface and track operational issues. ReviewPro's sentiment analysis and a custom Lifetime Value filter were configured to segment responses by region, property, department, booking channel, and trip type, enabling focused analysis of cleaning and service performance.
Operationally the solution fed a personal portal for property owners and holiday managers, with automated case creation for low ratings and negative comments assigned to team members for follow up. Guests could submit feedback privately, publish to the Holiday Home website, or leave a Google review, and those publication options were captured in the survey workflow to preserve channel attribution.
Governance was adjusted to route survey alerts into operational workflows, making remediation a tracked process rather than an ad hoc activity. Auto Case Management ensured cases were assigned and closed by responsible staff, and survey-derived insights were regularly shared with owners and the internal managed services team including 124 holiday managers who provide 24 hour support.
Results reported by Bachcare show a 135% increase in survey conversion during the initial period from November 1 to December 31 2020, an overall survey score of 4.55 out of 5 compared to a 4.0 goal, and a Net Promoter Score of 65.15 against a 64.0 goal. ReviewPro sentiment analysis also highlighted operational details such as cleaning and service elements, which aligned with observed improvements of three points for cleaning and four points for service.
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Beachcomber Resorts & Hotels | Leisure and Hospitality | 2500 | $354M | Mauritius | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2018 | n/a |
In 2018, Beachcomber Resorts & Hotels implemented Shiji Reviewpro Guest Surveys as a Survey and Questionnaire application to centralize guest feedback and reputation monitoring. The group opted for the ReviewPro Online Reputation Management solution and Guest Survey Solution in July 2018 to gain deeper insights into guest opinions across the Beachcomber collection of resorts and hotels in Mauritius, reflecting a guest centric approach to operations.
The deployment emphasized core Survey and Questionnaire capabilities, including systematic guest survey distribution, aggregation of real guest experience data, consolidated review capture, reputation scoring, and executive reporting dashboards. Shiji Reviewpro Guest Surveys was configured to feed actionable feedback into quality workflows, enabling Quality Managers to prioritize service and amenity improvements based on structured and unstructured guest input.
Operational coverage extended across all Beachcomber properties, with a dedicated team of Quality Managers using the platform as the primary source of guest intelligence for quality assurance and guest experience management. The implementation connected feedback collection to operational processes, creating a feedback loop from guest responses to frontline and managerial actions without naming specific integrations.
Governance centered on a centralized feedback program led by the Quality Managers, standardizing survey cadence, response handling, and continuous improvement processes. As stated by the company, acting on ReviewPro data improved key performance indicators within six months and helped maintain high standards across properties.
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Blue Tree Hotels | Leisure and Hospitality | 1000 | $20M | Brazil | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2019 | n/a |
In 2019 Blue Tree Hotels implemented Shiji Reviewpro Guest Surveys from Shiji Group, deploying the Survey and Questionnaire application to standardize guest feedback across its hotel operations in Brazil. The deployment was configured to support both targeted one-off surveys and ongoing post-stay questionnaires across the companys portfolio of 23 properties.
Blue Tree designed a customized one-off Covid-19 survey in Shiji Reviewpro Guest Surveys that included modules for demographics, travel behavior, essential health and safety measures, guest comfort when interacting with employees, and preferences for breakfast, room service and the minibar. The implementation captured Net Promoter Score reporting and a managed response workflow, with the program receiving 3,399 responses, a 4.54 percent conversion rate, an NPS of 69.79 and 100 percent management responses against the hotels predefined goals.
Operationally the team targeted all guests who had stayed at one or more properties in the previous year while most hotels were closed, using the Survey and Questionnaire application to surface timely sentiment when standard post-stay flows were minimal. Insights collected via Shiji Reviewpro Guest Surveys were used to finalize Covid-19 safety protocols in partnership with Bureau Veritas and to support phased reopening, with 22 of 23 hotels reopened and operational by December 2020.
Governance for the survey program established explicit targets for response volumes, conversion and NPS, and enforced a 100 percent management response policy to close feedback loops and rebuild traveler confidence. Blue Tree chose the one-off survey approach rather than appending a few pandemic questions to existing surveys, enabling deeper topic-specific analysis and the ability to segment outreach to groups such as loyalty members or domestic travelers.
Outcomes from the program were publicly visible, with guest commentary and travel agencies recognizing the chain for its safety protocols, an overall 4.6 out of 5.0 rating to the question of trust in the brands safer experience, and continuous feedback indicating Blue Tree was perceived as better prepared than competitors. The deployment demonstrates Blue Tree Hotels using Shiji Reviewpro Guest Surveys in the Survey and Questionnaire category to support guest experience management and operational decision making.
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Corinthia Hotels | Leisure and Hospitality | 250 | $30M | United Kingdom | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2017 | n/a |
In 2017, Corinthia Hotels implemented Shiji Reviewpro Guest Surveys in the Survey and Questionnaire category to capture in-stay guest feedback and accelerate service recovery. Corinthia had been using ReviewPro's online reputation tool since 2011 and extended the ReviewPro footprint to Guest Satisfaction Surveys and Auto Case Management to operationalize feedback while guests remained on-property.
The deployment used Shiji Reviewpro Guest Surveys as cloud-based software, combining Reviewpro Reputation, Guest Satisfaction Surveys GSS, and Auto Case Management ACM modules to automate feedback capture, triage, and response workflows. Configuration emphasized automated survey triggers during a stay, rules to create actionable cases for operational teams, and continued use of the Global Review Index as a company KPI for guest satisfaction.
Operational scope was property level across Corinthia Hotels with frontline operations and central Distribution, Technology and Innovation stakeholders involved in governance and execution. Business functions impacted included guest experience management, front office operations, and service recovery, with feedback routed to property teams for immediate resolution and follow-up.
Governance and process changes included defined internal service guidelines, automated case management rules, and tighter property-level accountability for timely resolution. The implementation produced explicit client outcomes, notably a 92% response rate within an hour, and documented improvements in guest satisfaction and the online reputation of Corinthia Hotels.
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Leisure and Hospitality | 2300 | $800M | United Kingdom | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2016 | n/a |
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Leisure and Hospitality | 50 | $5M | Italy | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2016 | n/a |
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Leisure and Hospitality | 42180 | $4.3B | Thailand | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2016 | n/a |
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Leisure and Hospitality | 100000 | $7.3B | Belgium | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2017 | n/a |
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Leisure and Hospitality | 85 | $7M | Germany | Shiji Group | Shiji Reviewpro Guest Surveys | Survey and Questionnaire | 2018 | n/a |
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Buyer Intent: Companies Evaluating Shiji Reviewpro Guest Surveys
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Shiji Reviewpro Guest Surveys Coverage
Shiji Reviewpro Guest Surveys is a Survey and Questionnaire solution from Shiji Group.
Companies worldwide use Shiji Reviewpro Guest Surveys, from small firms to large enterprises across 21+ industries.
Organizations such as Radisson Hotel Group, Minor Hotel Group, Edwardian Hotels London, Beachcomber Resorts & Hotels and Corinthia Hotels are recorded users of
Shiji Reviewpro Guest Surveys for Survey and Questionnaire.
Companies using Shiji Reviewpro Guest Surveys are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Shiji Reviewpro Guest Surveys are most concentrated in Belgium, Thailand and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Shiji Reviewpro Guest Surveys across Americas, EMEA, and APAC.
Companies using Shiji Reviewpro Guest Surveys range from small businesses with 0-100 employees - 18.18%, to mid-sized firms with 101-1,000 employees - 36.36%, large organizations with 1,001-10,000 employees - 27.27%, and global enterprises with 10,000+ employees - 18.18%.
Customers of Shiji Reviewpro Guest Surveys include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Shiji Reviewpro Guest Surveys customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Survey and Questionnaire.