Integration, Services And Technologies
4 Farouk Amer Street Sheraton,
Cairo, n/a,
Egypt
Cairo, n/a,
Egypt
20-222669200
Professional Services
Integration, Services And Technologies
List of Software Implementations where Integration, Services And Technologies is Reseller or System Integrator
Integration, Services And Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Integration, Services And Technologies collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Integration, Services And Technologies is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Integration, Services And Technologies | Genesys | Genesys Enterprise Workload Management | Business Process Management | ERP Services and Operations |
List of Software Implementations where Integration, Services And Technologies is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Mobily | Communications | 8000 | $4.2B | Saudi Arabia | Genesys | Genesys Enterprise Workload Management | Business Process Management | 2016 |
In 2016, Mobily implemented Genesys Enterprise Workload Management as part of a Business Process Management initiative to optimize task routing and back-office workload distribution for its telecom customer service operations in the Middle East. Integration, Services And Technologies deployed the Genesys Enterprise Workload Management module to configure workload orchestration and centralized task assignment across customer service queues and back-office processes.
The deployment concentrated on workflow automation, workload balancing, and centralized task routing, impacting customer service and back-office business functions. The Genesys Enterprise Workload Management implementation is documented by the partner as delivering measurable operational outcomes, increasing SLA attainment from approximately 75% to approximately 92%, improving customer satisfaction by approximately 35%, and achieving payback within ten months.
|
 |
SABIC | Oil, Gas and Chemicals | 32000 | $3.7B | Saudi Arabia | Genesys | Genesys Enterprise Workload Management | Business Process Management | 2016 |
In 2016 SABIC implemented Genesys Enterprise Workload Management as part of a Business Process Management initiative to centralize back-office task orchestration and improve service fulfilment across its Middle East operations. Integration, Services And Technologies, known as IST, delivered the Genesys-based solution focused on enterprise task routing and back-office optimisation for internal process efficiency.
The deployment used Genesys Enterprise Workload Management capabilities to configure workload distribution and automated task routing across service fulfilment workflows, emphasizing queue orchestration, SLA-aware prioritization, and automated assignment logic. Module-level usage is represented by back-office optimisation and task-routing configurations rather than a named product installation document, aligning with typical Business Process Management functional workflows for workload orchestration and assignment automation.
Operational scope encompassed back-office departments and enterprise service fulfilment functions in the Middle East, with the Genesys Enterprise Workload Management layer provisioned to orchestrate tasks across those operational groups. The architecture emphasized an enterprise workload layer that routes and stages work for downstream teams, supporting coordinated work intake, prioritization, and handoffs within SABIC’s internal service processes.
Governance and rollout were partner-led by Integration, Services And Technologies, combining configuration and services to embed process controls and routing policies into daily operations. The engagement earned IST recognition for Best Back Office Optimisation at a regional Genesys event, reflecting the focus on back-office task-routing and process orchestration using Genesys Enterprise Workload Management.
|
 |
STC (Saudi Telecom Company) | Communications | 19790 | $19.3B | Saudi Arabia | Genesys | Genesys Enterprise Workload Management | Business Process Management | 2016 |
In 2016, STC implemented Genesys Enterprise Workload Management as part of a Business Process Management deployment. Integration, Services And Technologies implemented Genesys-based customer experience and workload distribution solutions for STC to improve telecommunications customer service and digital channels across the Middle East.
The deployment used Genesys Enterprise Workload Management modules for task-routing and workload distribution, configured to support channel-aware routing for voice and web chat, queue prioritization and dynamic task assignment to align agent skills with demand. Configuration focused on workload distribution logic, rule-based routing and real-time queue management consistent with Business Process Management functional workflows.
Integration, Services And Technologies executed regional deployments across STC contact center operations, integrating the workload management layer into STC's customer engagement channels and centralized contact center operations. The implementation covered operational workflows for contact center departments and digital support channels, instrumenting routing governance and real-time operational telemetry.
Rollout was organized as a phased regional deployment with centralized governance over routing policies and workforce coordination, shifting operational ownership toward automated task assignment and queue management. The partner reported that the Genesys Enterprise Workload Management deployment contributed to a reported 17% NPS uplift, 15% reduction in agent staffing and a 62% improvement in web chat SLA.
|
Showing 1 to 3 of 3 entries
IT Decision Makers and Key Stakeholders at Integration, Services And Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Integration, Services And Technologies Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Integration, Services And Technologies software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Integration, Services And Technologies System Integrator / VAR Profile
Integration, Services And Technologies is a system integrator and technology consulting firm headquartered in Cairo, Egypt, with approximately 30 employees and annual revenues of $3M.
Integration, Services And Technologies implements and supports enterprise applications across markets such as ERP Services and Operations.
APPS RUN THE WORLD tracks 3 verified Integration, Services And Technologies software implementations across industries and regions, including: Mobily where Integration, Services And Technologies implemented Genesys Enterprise Workload Management, SABIC where Integration, Services And Technologies implemented Genesys Enterprise Workload Management, STC (Saudi Telecom Company) where Integration, and Services And Technologies implemented Genesys Enterprise Workload Management.
Integration, Services And Technologies has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Integration, Services And Technologies partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Integration, Services And Technologies dataset, verified system implementations, and related deployment insights.