Copenhagen, 1401,
Denmark
Netcompany
Netcompany, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Netcompany collaboration with software players such as Microsoft, Guidewire and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Netcompany | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
| Netcompany | Microsoft | Microsoft SharePoint | Enterprise Content Management | Content Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Gyldendal ASA (Ark Bokhandel AS) | Media | 1000 | $100M | Norway | Microsoft | Microsoft Dynamics CRM | CRM | 2011 | In 2011, Gyldendal ASA (Ark Bokhandel AS) implemented Microsoft Dynamics CRM as its enterprise CRM, deploying the Microsoft Dynamics CRM application to centralize customer and contact records across the organization. The implementation is explicitly categorized as CRM and was positioned alongside a broader Microsoft technology program at the company. Microsoft Dynamics CRM was configured to support core CRM functional areas typical for the category, including sales force automation, marketing campaign management, and customer service case management, using a unified customer data model. The project emphasized configuration over additional platform development, with Dynamics CRM instances and data schemas aligned to the publisher and retailer business functions that Gyldendal operates. The deployment was integrated with a planned intranet based on Microsoft Office SharePoint Server, and the CRM design required a data warehouse to supply authoritative data to Microsoft Dynamics CRM so that the two systems could be integrated directly. Netcompany served as the system integrator, coordinating the integration between Microsoft Dynamics CRM, the MOSS intranet, and the enterprise data warehouse to avoid introducing a separate third platform and to provide a consistent user experience. Operational coverage targeted cross-functional use across sales, marketing, and customer service within Gyldendal ASA, leveraging the Microsoft stack to rationalize workflows and centralize customer information. Governance workstreams established a single customer data model and process changes to support data provisioning from the warehouse into Microsoft Dynamics CRM, with the SharePoint intranet planned as the primary user-facing portal for day to day access. | |
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Topdanmark | Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire Customer Engage | Customer Engagement | 2022 | In 2022 Topdanmark implemented Guidewire Customer Engage as part of a coordinated multi-application program that also includes Guidewire PolicyCenter and Guidewire BillingCenter, aligning front-office channels under a unified Customer Engagement strategy. The deployment of Guidewire Customer Engage is explicitly framed within the Customer Engagement category to centralize customer interactions across digital and agent-assisted channels. The implementation concentrated on Guidewire Customer Engage and the vendor's digital components, together with a self-service engage layer for Salesforce to enable authenticated policy and billing access. Configuration work focused on surfacing policy and billing data from PolicyCenter and BillingCenter into customer journeys, and on standardizing engagement workflows, templated communications, and digital self-service pages consistent with Customer Engagement functional patterns. Integrations were executed between Guidewire Customer Engage, PolicyCenter, BillingCenter, and Salesforce CRM to create a connected customer view, with Netcompany serving as the system integrator responsible for implementation and integration engineering. Architecturally this created a service-layer coupling between core insurance systems and customer-facing channels, enabling real-time lookups and event-driven updates from policy and billing modules into engagement flows. Governance for the rollout was organized through a Netcompany-led program office with IT and customer service product owners coordinating release scope and change management. The program targeted customer-facing operations and digital channels in Denmark, and it prioritized incremental stabilization of integrations and governance workflows during phased production cutovers. | |
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Topdanmark | Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2022 | In 2022 Topdanmark deployed Guidewire BillingCenter as part of a coordinated Guidewire program that also included Guidewire PolicyCenter and Guidewire Customer Engage, together with self service engage for Salesforce. Guidewire BillingCenter, categorized as Insurance Billing Administration, was implemented to centralize billing account management, invoice generation and presentment, payment processing, billing schedules, and accounts receivable workflows. Netcompany served as the system integrator for the BillingCenter implementation, delivering a modular architecture that positioned BillingCenter as the canonical billing engine integrated with PolicyCenter and the digital engagement layer. Integrations were established to synchronize policy data, invoice presentment, payment events, and customer communications using service oriented APIs and message exchange patterns. Functional modules configured included billing account lifecycle, invoice generation, electronic presentment, automated payment reconciliation, and dunning orchestration. The deployment targeted Topdanmark billing operations, finance, and customer service teams within Denmark and was designed to feed customer facing invoicing and payment experiences into the Salesforce self service components. Project governance was organized via a joint Topdanmark and Netcompany steering committee with phased release waves, integrated testing, and business acceptance gates. The Guidewire BillingCenter instance was instrumented to provide event level billing data to Customer Engage for coordinated customer communications and self service workflows. | |
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Media | 1000 | $100M | Norway | Microsoft | Microsoft SharePoint | Enterprise Content Management | 2011 |
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Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2022 |
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