Copenhagen, 1401,
Denmark
Netcompany
Netcompany, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Netcompany collaboration with software players such as Microsoft, Guidewire and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Netcompany | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
| Netcompany | Microsoft | Microsoft SharePoint | Enterprise Content Management | Content Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Gyldendal ASA (Ark Bokhandel AS) | Media | 1000 | $100M | Norway | Microsoft | Microsoft Dynamics CRM | CRM | 2011 |
In 2011, Gyldendal ASA (Ark Bokhandel AS) implemented Microsoft Dynamics CRM as its enterprise CRM, deploying the Microsoft Dynamics CRM application to centralize customer and contact records across the organization. The implementation is explicitly categorized as CRM and was positioned alongside a broader Microsoft technology program at the company.
Microsoft Dynamics CRM was configured to support core CRM functional areas typical for the category, including sales force automation, marketing campaign management, and customer service case management, using a unified customer data model. The project emphasized configuration over additional platform development, with Dynamics CRM instances and data schemas aligned to the publisher and retailer business functions that Gyldendal operates.
The deployment was integrated with a planned intranet based on Microsoft Office SharePoint Server, and the CRM design required a data warehouse to supply authoritative data to Microsoft Dynamics CRM so that the two systems could be integrated directly. Netcompany served as the system integrator, coordinating the integration between Microsoft Dynamics CRM, the MOSS intranet, and the enterprise data warehouse to avoid introducing a separate third platform and to provide a consistent user experience.
Operational coverage targeted cross-functional use across sales, marketing, and customer service within Gyldendal ASA, leveraging the Microsoft stack to rationalize workflows and centralize customer information. Governance workstreams established a single customer data model and process changes to support data provisioning from the warehouse into Microsoft Dynamics CRM, with the SharePoint intranet planned as the primary user-facing portal for day to day access.
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Gyldendal ASA (Ark Bokhandel AS) | Media | 1000 | $100M | Norway | Microsoft | Microsoft SharePoint | Enterprise Content Management | 2011 |
In 2011 Gyldendal ASA (Ark Bokhandel AS) began implementing Microsoft SharePoint as a new intranet platform, deploying Microsoft Office SharePoint Server to provide a centralized internal portal. The Microsoft SharePoint deployment was positioned as an Enterprise Content Management solution to consolidate content, collaboration, and employee-facing publishing for the organization.
The implementation focused on intranet and ECM capabilities native to Microsoft SharePoint, including document management, publishing infrastructure, enterprise search, team site collaboration, and user profile services. Configuration work emphasized content classification and site templates to support editorial and administrative workflows common in a media environment.
Gyldendal had just completed a Microsoft CRM project and explicitly designed the SharePoint intranet to integrate with CRM data, with a data warehouse supplying data for the CRM system and accessible to the intranet layer. Netcompany served as the SI/VAR on the program and executed integration points so the two systems could share data flows, avoiding the need to build a separate third platform and enabling a unified user experience across CRM and intranet surfaces.
Governance was oriented toward shared data provisioning and content workflow alignment between the Microsoft SharePoint intranet and the CRM environment, preserving a single source of record for customer and content data. The implementation narrative centers on using Microsoft SharePoint as the Enterprise Content Management backbone, integrated to CRM via a data warehouse layer, with Netcompany supporting delivery and integration efforts.
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Topdanmark | Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire Customer Engage | Customer Engagement | 2022 |
In 2022 Topdanmark implemented Guidewire Customer Engage as part of a coordinated multi-application program that also includes Guidewire PolicyCenter and Guidewire BillingCenter, aligning front-office channels under a unified Customer Engagement strategy. The deployment of Guidewire Customer Engage is explicitly framed within the Customer Engagement category to centralize customer interactions across digital and agent-assisted channels.
The implementation concentrated on Guidewire Customer Engage and the vendor's digital components, together with a self-service engage layer for Salesforce to enable authenticated policy and billing access. Configuration work focused on surfacing policy and billing data from PolicyCenter and BillingCenter into customer journeys, and on standardizing engagement workflows, templated communications, and digital self-service pages consistent with Customer Engagement functional patterns.
Integrations were executed between Guidewire Customer Engage, PolicyCenter, BillingCenter, and Salesforce CRM to create a connected customer view, with Netcompany serving as the system integrator responsible for implementation and integration engineering. Architecturally this created a service-layer coupling between core insurance systems and customer-facing channels, enabling real-time lookups and event-driven updates from policy and billing modules into engagement flows.
Governance for the rollout was organized through a Netcompany-led program office with IT and customer service product owners coordinating release scope and change management. The program targeted customer-facing operations and digital channels in Denmark, and it prioritized incremental stabilization of integrations and governance workflows during phased production cutovers.
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Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2022 |
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Insurance | 2400 | $1.4B | Denmark | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2022 |
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Buyer Intent: Companies Evaluating Netcompany Services
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